Bank of Ireland Reviews 

Waiting nearly 8 weeks for a 3 month bank statement. When they finally arrived it was all mixed up with statements from 2023 and statements that I actually needed were not in the envelope. Under pressure for these statements. Had to throw the ones they gave me out because they are no use. Staff haven't a clue what they are doing your bank is a circus a clown could these peoples job

This is a disgrace at this rate. I've had loans in the past with this bank and have repaid on time. Recently finished college and had some expenses that have left my balance thin for the last month, I applied for the loan on the 21st of June and still can't get any update. I'm working 9 to 5 so can't contact their loan department and the 365 live chat is absolutely useless and can provide no information. How much longer does this company expect to be operational with this customer service standard.

Looking through all of the reviews, it's obvious that this is a common problem with this bank.

Bank of Ireland.Excellent bank to deal with .Had an issue with my account and Bank Of Ireland staff had everything sorted very quickly.Highly recommend this bank.Thanks again

2 months waiting to open account and still pending.

ATM in downtown cork was easy to use and safe. Great and smooth process of exchange to euros from American dollars.

Pathetic bank!!!!!!!! Absolutely useless !!!

Apalling service when trying to open a new savings account. Despite getting copies of required documents verified by the local BoI branch these are still not accepted as proof when opening a new savings accoutn. No explanation just rejected out of hand. Obviously BoI do not want new customers.

Regretfully i could not give this company a minus rating.
Absolutely appalling bank in every way, customer service is non existent, a clear lack of education and training to staff, and a complaints department who are biased and uninterested.
I also made several efforts to reach out to senior management all of which were ignored.
My advice would be to stay well clear

It is just nice when you call a customer service, and they are lovely..
Yesterday I called Bank of Ireland online banking regarding the issue that happened with the "blackout app" in Dublin, as I was still unable to use my BOI App.
A lovely young lady, VANJA I think her name was, was SO patient, really taking all her time to help me solve the issue.
It is not only it's fixed, but just the way she was genuinely patient with a lovely voice..
VERY GOOD customer service.

We were applying for the house mortgage after 20 years of renting in Ireland, we have got an offer - mortgage approval from BOI, and it seemed to be a romantic journey to the new home door step. It was actually disaster that took nearly 6 months to get the final key. Because of BOI delays. Our solicitor did all right and in time, now, the BOI team had done 2 times same spelling mistake on the letter of offer, they have printed our new address two times wrong, it took the time to fix. The main mortgage person with whom we were in contact has never apologized about this, more than that, we had few times to repeat the questions to get the proper explanation about the mortgage process updates. After I made a complain about their mistakes, the other lady from BOI has contacted me and has apologized but she was surprised about the issue with the mistake on the document. I do understand that mistakes can be and would never write a negative review, but this bank has sent by post 3 times the official documents to the wrong solicitor, they just did not bother to ask me to confirm my solicitor's details. Well, what can I say, the mortgage team of BOI is not professional at all. I regret that I did not choose the other mortgage provider.

Waiting nearly a month for a small loan approval. Loan tracker doesn’t update and called after a week for them to tell me I need to send in documentation(proof of adress and name). Sent all additional information two weeks ago and still hasn’t been verified. Called multiple times and told the correct information is there but no time is giving for verifying documents. Supposedly got moved to priority list last Thursday so this is the fifth working day since then and still absolutely nothing.

*update. Still waiting after over 2 weeks once I went to priority. I feel like they just avoid you altogether.

*update 2. It’s now the 1st of July and don’t know if I’m any closer. Nearly 7 weeks and have called approx 10 times. Not in a big rush for the funds so I’m being exceptionally patient but my god this has been the most ridiculous ordeal I’ve ever gone through.
Update 3: Got a call from Dublin base on the 14/15th of July saying they don’t accept phone bill as proof of address after being told they did. Strange they don’t but even so. Two months before I get told. No wonder Revolut is taken over.
Final update. I was approved and funds on 22.07. Over 2 months. Approval much quicker when I sent in another proof of address but it was all over the fact I had sent in a phone bill which they don’t accept. I rang customer support again and they confirmed they do accept phone bills but when you check the bank of Ireland website it shows they don’t. Updating to 2 stars cuz hey got the funds and Revolut are impossible to get a loan off.

Absolutely disgraceful service on every level always for years. They can't get a thing right. I'm sorry I didn't change my account years ago.

Been with this bank nearly 20 years and had nothing but trouble. Some of the worst bank structure and processes I've ever had to deal with. Credit applications get archived randomly when they have high volumes with no contact made by the bank so you just have to spam call every couple of days (that's literally what the support agents recommend). It's a bit of hassle but moving to modern Banking services like Revolut is a must at this point as Bank of Ireland shows zero intention of improving.

At first, I was worried after I read most of the reviews here, however, I had no cause for concern whatsoever throughout the process. From receiving my AIP, through to the application and underwriting process, then post approval, all went smoothly. The staff I contacted were helpful and professional. All my queries were answered promptly. The underwriter(s) only asked relevant questions without any delays. Thank you BOI.

Zero stars if I could. Recently trying to switch to BOI (my first mistake) as my bank who I've been with years are upping their quartly fees again. I applied online and all seemed OK, recieved an email with bic and iban and an email to say my switch will be completed in 5-7 working days. That was may 16th, switch still isn't completed and no one knows what to do when I call. 30 mins on the phone today to be told I now have to go into a branch? We're have all my personal documents been sent, they haven't a clue what they are doing at all. I feel like telling them to forget it and suck up my banks inflated fees as at least they have proper customer service

If i can i give a 0 star for them job. My dad is disable and our branch is 30km from us. I dont have a car my dad barely talk in English. He blocked his app and we try to call in bank of ireland for help. They not helping at all. If he try to say something they pretend that dont hear and even dont let his own daughter to help. They even asking so stupid question,like tell me when the last time you use the debit card, or what amount you spend. How he can remember what he pay before 2 or 3 weeks ago. Why they cant have some people who can help with transportation. He is old and disable. Im very disappointed this branch... Hope they will read this

I made a current account and a mortgage saver account, already have had issues with online banking, cancelling direct debits and the call centre was absolutely useless/borderline hostile.
Turned me completely off the mortgage and I’ll be cancelling both accounts ASAP. Stay clear.

Rang bank of Ireland a number of times lately and keep getting through to a call center in India. I finally talked to a person today as I thought it was one of those fraud centers and I asked the person who answered the phone where the call center is and was told bank of Ireland have transferred all their calls to a call center in southern India. This is where the government in India is cracking down on fraudulent call centers in India and the Internet is covered in stories asking why there is so many fraudulent call centers in India.There is something really wrong with the people who run bank of Ireland. Can the staff in Ireland not pick up a phone. You pay all your charges for this.

Was approved in pricipal for a mortgage, based on my wages and proof of savings. Chose an appartment that suited my needs and checked with the bank, was given the thumbs up by my advisor, placed an offer which was accepted and then after organising solictors, sending holding deposit and sending proof of BER Cert the bank called to say the guidelines had changed and they would not support the mortgage. To make things worse the staff member called me just before closing time and then when I called back I was informed she was not going to be in until next week, leaving me with that news.

Terrible bank stay a million miles away. Ive numerous business accounts, this company could not care less!!!!