Banks Lyon Jewellers Reviews 

Banks Lyon is a reliable and family run jeweller who my family have used since their opening in the 1980’s. Supporting local business is important but when you’re welcomed in to this store, you know you’ll never go anywhere else.
The knowledge and customer service excellence of their team is second to none. Nothing is too much trouble for their staff; Rodney should be very proud of his team. I wouldn’t shop anywhere else for jewellery and I look forward to returning again soon.

Ordered a TAG Heuer Aquaracer Professional 300 GMT 43mm after seeing a deal on HotUKdeals. Website & reviews seemed great.

They called today and spoke about delivery with Aziza. Had a good conversation and said I would definately use them in the future, we also spoke about how I was buying through a LTD for a giveaway & that it was lucky I bought without asking any questions, as another person was interested and looking to buy but missed out as they took too long to decide...

They called me back half an hour later and said that theres been a stock check error and the watch was never actually in stock? I paid £2,400 for said watch on a special offer.

They said they can get me the watch, but I'll have to pay £2650.

They wont honour the price I paid, so now I have to wait for a refund and I've just purchased it for £2,550 brand new elsewhere, very frustrating experience.

You've got 4 stars as Aziza is pleasant to deal with.

Absolutely first class service and superb quality diamond ring, which had to be sent away to be resized but back just in time for Christmas as promised.
Thank you have a wonderful Christmas.

Just the perfect experience with Aziza.

She just went above and beyond to make the purchase an enjoyable process from start to end, I cant speak highly enough about Aziza and will be recommending her to friends and family.

Watch is just stunning and arrived today wrapped and on time.

Thank you for all your efforts Aziza and Banks Lyon.

Great communication from Aziza.

Enquired on a Sunday evening, missed a call Monday morning, but received a follow-up via WhatsApp, directly after - unexpected, at first, but very convenient.

Aziza worked with colleagues to get a video across to me of the watch's condition, and this helped a lot with confidence in my buying decision.

Shipping was nothing short of exceptional - Aziza organised next-day delivery of the watch from their other showroom, and it arrived in perfect condition.

She even included some chocolates (a nice touch).

An affable salesperson that does what they say they'll do, and does it well (the true definition of integrity) - would recommend Aziza and Banks Lyon to friends.

Thanks again, Aziza.

I came across Banks Lyon online while looking for an Omega stockist and so glad I did
Without question, the service I got was second to none. From the start, Aziza assisted me with great professionalism, courtesy and patience. I have bought many watches but this was by far the best experience in doing so. Thank you Aziza for everything, you went above and beyond 🙌🏼
Michael

I’ve been a customer of Aziza at the Banks Lyon store in Lancaster for a couple of years now. I cannot speak highly enough of the personal care and attention every transaction receives from Aziza and the rest of the team at Banks Lyon. I’ve visited the store a couple of times and always impressed by the atmosphere and it feels a highly quality environment without any pressure. I am delighted to continue my purchasing from Aziza and the wider Banks Lyon team and look forward to visiting again soon.

Leah was very helpful and proficient in her dealings with me. The watch buying experience was excellent and much better than I have had at other stores which only sell watches.

Came across Banks Lyon online whilst searching for Omega stockists. After looking at their reviews I made contact and received a speedy response from Aziza. Aziza quickly answered all my questions and I arranged to visit the store to purchase a Seamaster. The level of customer service from Banks Lyon, and especially Aziza was fantastic. The watch was adjusted and presented really well and although there are stockists much closer to where I live, I am so glad I chose Banks Lyon. Well worth the drive and I will definitely buy from them again. Best customer service I have had in a long time.

I very much enjoyed my visit to banks lyons this afternoon, Samantha was very patient and attentive in helping me to choose a very nice omega watch.
I would use banks lyon again.

Excellent Service, within a few minutes of completing my order I was contacted and told exactly when I would receive my watch. Nice little surprise when I opened the box to find some very nice mint chocolates. Very happy with my purchase too. Highly recommend Banks Lyon

The experience of choosing a gift for my birthday was exceptional. Samantha Ireland took her time to understand what I was interested in, what was important to me and was respectful of our budget. She showed me a wide range of watches from different designers to focus on my likes and dislikes. She explained the various features, strap and face options, guarantees and more. Sam was knowledgeable, engaging and listened to me and was patient. I cannot recommend her highly enough.
Banks Lyons is a very special space to make a special purchase and I feel fortunate that it is our local jewellers. All the staff are friendly and take a genuine interest in your purchases.

I decided to buy an Omega Seamaster 300 and as there are no Omega retailers in my Town I searched the internet, after numerous phone calls to Omega retailers I came across Banks Lyon Jewellers based in Lancaster.
The Lady I dealt with is called Aziza and she was fantastic, knowledgeable and extremely helpful.
I paid for the watch over the phone (I received a payment link) on the Saturday and the watch was with me in the beautiful box, all paperwork and the worldwide guarantee the following Tuesday.
Thanks again Aziza 10 out of 10 for your customer support.

Aziza was very helpful and pleasant. The watch was perfect and arrived earlier than expected. I would be very happy to shop here again.

Samantha was brilliant and was very happy with my purchase

Fantastic customer service and communication from point of order to delivery. Made me feel like a valued customer. Would highly recommend and will use again.

Fantastic service, watch arrived within a day! No issues whatsoever.

I can’t begin to say nice enough things about everyone at Banks Lyon and especially Tom Lindsay, from start to finish the whole experience was a joy and I couldn’t be happier. If anyone is looking for world class service and in a high end environment then you need to visit Banks Lyon in Lancaster. I will be back in the future for sure 🤩

Aziza has now sold me two Omega watches and all done via email, telephone and WhatsApp due to me living over 100 miles away. I can not fault the service and speed of which Aziza and Bank Lyon communicate and deliver your purchase. Thank you once again Banks Lyon, HIGHLY recommended by a very happy customer