Banquet Records Reviews 

401
TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Evaluating 65 reviews, most reviewers were unhappy with their experience overall. Many people encountered significant issues with inventory, frequently finding items advertised as in stock were actually unavailable, leading to prolonged waits or cancellations. Customers also widely reported poor customer service, describing interactions as abrupt, rude, and unresponsive when trying to get assistance or resolve issues. However, some people did experience prompt deliveries with items arriving well-packaged and in perfect condition. Conversely, a few customers reported receiving damaged products or items with missing components. Additionally, some noted concerns about postage, specifically being charged for multiple deliveries combined into one package.

What people talk about most

Order

Users describe ambiguous interactions with order, with some customers consistently receiving their orders... See more

Product

Reviewers highlight ambiguous aspects of product quality and availability. Many customers praise the quick... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some customers experiencing super fast... See more

Inventory

Customers consistently express frustration and dissatisfaction with inventory management, frequently... See more

Customer service

People report negative experiences with customer service, often describing it as poor, slow, and unhelpful.... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Been using Banquet Records online store for a few years. As is widely known, they misrepresent stock quite frequently. You can email asking for a refund, which thankfully they are responsive to and on... See more

Rated 3 out of 5 stars

Banquet Records seem to be untruthful about their stock for the Black Friday 2025 sales. It took a few weeks for their supposed 'remaining stock' to be dispatched, which they seemed to have no pro... See more

Rated 3 out of 5 stars

Banquet Records the actual physical shop is really nice record shop with a good selection of records and other merchandise, and rightfully have a good reputation as mainstays in the local music co... See more

Rated 2 out of 5 stars

Ordered a Kylie Minogue XMAS Personalised LP and received an email saying that the personalisation has been damaged so it cant be sent but they have sent the LP. Im so dissappointed. Ive emailed quest... See more


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2.5

Poor

TrustScore 2.5 out of 5

401 reviews

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No history of asking for reviews

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2.5

All reviews

(401)

67 reviews in the last 12 months

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Rated 5 out of 5 stars

Trusted seller - delighted with purchase, thank you

Thank you Banquet Records for making RSD stock available online after RSD weekend for those of us not near a record store on release day. Purchased the title I was after from Banquet Records web store. It took a couple of weeks to arrive but this was not a problem for me. The store kept me informed throughout-huge number of orders and working through them. Received another email when my order was dispatched and record arrived safely couple of days later. Very well packaged with extra cardboard inserts to protect the record in the post, and a friendly note inside thanking for patience with dispatch time.
Absolutely delighted with my purchase, positive experience, 100% recommend this store. Thanks again :-)

May 1, 2025
Unprompted review
Rated 4 out of 5 stars

I only wanted one thing on Record Store…

I only wanted one thing on Record Store Day, and even getting to my local store super early and making a rushed drive to another store, I came up empty handed. In desperation I hunted online and found that Banquet had what I wanted available on the Monday evening online shop. It was a rush, as clearly it was a popular item.. but I snagged one. And then the waiting game started. Now, I do absolutely understand that they are an Independant shop, that Record Store Day is a big deal, and Easter isn't great for deliveries.. so I will confess I was a little concerned when it took 3 weeks to turn up. But turn up it did. safely packaged in pristine condition. So yes, fantastic, you just need to be patient

May 3, 2025
Unprompted review
Rated 5 out of 5 stars

5* Banquet Records

Have used Banquet Records many times over theyears and they have always provided excellent service. If i have ever had an issue they have resovled it very quickly and efficiently - thanks

April 29, 2025
Unprompted review
Rated 5 out of 5 stars

I was delighted with every aspect of…

I was delighted with every aspect of the order I placed with Banquet Records.

Both the record and delivery were reasonably priced.

My order was acknowledged almost immediately, I received updates about its progress, including its despatch date and when it was delivered I could see that it had been packaged securely.

Thanks Banquet Records.

April 30, 2025
Unprompted review
Rated 1 out of 5 stars

This site is a total scam.

This site is a total scam. Tickets for a show my wife and I wanted to see went on sale at 11:00:00am April 30. Clicked on tickets at 11:00:02, page informed me at 11:00:03...sorry, this event is sold out.
That's impossible. It's either clickbait, or this site caters to bots.
1 star, wouldn't recommend.

April 30, 2025
Unprompted review
Rated 5 out of 5 stars

Record Store Day 2025 order

I received my RSD order yesterday, everything was great and the vinyl was very well packed. I have just ordered something else today so you have a repeat customer!

April 28, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant

I've used Banquet for a few years now and have never had an issue. It's nice to support a real record shop.

April 28, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

Ordered a Shed Seven album on RSD and have nothing but positives about Banquet Records. The album was despatched timeously and arrived in perfect condition.

Biggest compliment I can give is that I will definitely buy from Banquet Records again

April 26, 2025
Unprompted review
Rated 1 out of 5 stars

Pretty awful experience

Pretty awful experience. Ordered some vinyl in good time for my son's birthday. I have had no response at all. Rang the store and was told that they have no visibility of mail order and, "don't I know that they are an independent that does as best as they can". Had a go at me for "being cheeky" and left me feeling like I wouldn't ever want to deal with them again, which is a shame, because I spent many a happy afternoon browsing and buying vinyl in person in my teenage years and this experience will drive us to Amazon.

April 25, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you

I ordered record from Japan. I recieved it about a week after my order. it was so fast! thank you!

April 22, 2025
Unprompted review
Rated 5 out of 5 stars

One of the great record shops

I’ve been a banquet customer for many years, and they really are one of the great record shops. They do fantastic things with small venue gigs with huge international touring bands and have huge record store day stock etc. I think in about a hundred orders I’ve had maybe 2 problems which have been sorted very quickly if you email for help they are very responsive.

April 23, 2025
Unprompted review
Rated 5 out of 5 stars

Trusted vendor

Have placed several orders with this company and they have always been competitively priced, delivered in good time and arrived well packed and as described. Heartily recommended!

April 14, 2025
Unprompted review
Rated 4 out of 5 stars

Almost perfect but one small issue

After a little bit of research this seems to be a small record shop in London so I’m not completely surprised with the issues I had. I bought my record, order went through etc and I got my confirmation email saying I would be updated as it progressed. On the website it had said my order was dispatched but this is the only information I ever received, nothing about a delivery date, nothing from the courier etc so feeling left in the dark was worrying but it had arrived this past weekend in great condition and I am extremely please. Again for them being an independent store and the nature of record store day, I can see past it and understand it was probably a big rush and stress for them.

April 21, 2025
Unprompted review
Rated 5 out of 5 stars

Great record shop!

Great record shop, I couldn’t make it to RSD this year but they had the one I wanted online. Dispatched and arrived quickly!

Not my first order with Banquet, they added a personal touch on the packaging last time, which made me smile too!

April 19, 2025
Unprompted review
Rated 1 out of 5 stars

Do NOT order from them

As the other reviews said, they sold me stock they didn't own. The CD I wanted was listed as in stock, but I waited for a little under two weeks for my CD to get past "order placed".

When it finally shipped they did not give me a tracking number so I couldn't know when it arrived. Unacceptable.

April 8, 2025
Unprompted review
Rated 5 out of 5 stars

Not sure what all the negativity is about!

I’ve never really had an issue with Banquet, and I’ve placed a lot of orders with them—probably over 30 by now! They do have occasional stock issues, but if you reach out, they’re really responsive and very helpful
The sale item they put up are always at a fantastic price and great value.
In short, give them a try but if something is sold out everywhere and they have it maybe drop them a message before ordering to make sure.

April 10, 2025
Unprompted review

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