Banquet Records Reviews 

I unfortunately placed an order with this company 67 days ago for an item their website states is in stock and has done since the date I ordered the record.

Image my horror when after 13 days of placing my order that they said they didn't have it in stock but still advertised as being in stock. Image my surprise 37 days after ordering the item that I get an update saying they still don't have the item in stock and are waiting for delivery but are still advertising it as available for sale.

Then image after 60 days you've had enough of dealing with FRAUDSTERS and decide to order the item directly from the supplier in USA and getting the item after 6 days.

Credit where credit is due though, they did only take 24 hours to process the refund.

If you like to imaging you bought a record but never get it then Banquet are the JOKERS for you.

Order took a whole week to just be picked even though the item was in stock.

Turns out item wasn't even in stock. The stock numbers were wrong (this happens all the time) and I was sent a different version of the album which is very obvious if you match the picture and description (different cover, different inlay, different book, different colour vinyl etc.) This was sent without explanation. I was like the member of staff who picked the order just went OH THAT'LL DO. No one double checked the order before despatch clearly.

Banquet were unable to sort before christmas which meant I was giftless. I've been trying to sort return but only have a two week window to get out of work to the post office during the week, which has proved impractical to me. The time, effort, expense shouldn't be mine to bear anyway - I shouldn't have to go to such lengths to correct their error. Lots of friends who use Banquet have experienced similar issues and my friend in Kingston has said he has had to stop using them for Mail Order altogether which I will now be doing too. Vinilo, Pie and Vinyl, Rough Trade and Resident - all better alternatives for mail order!

Also lots of issues with Banquet holding money for events that are continually postponed (Christine and the Queens) and at least two incidents of Banquet accepting and selling records from artists who have not signed the records (Rita Ora and Oasis) there may be more...it's all online if you want to read about it.

Officially done with them.

Cd received in poor condition, customer service replied "issues like this are somewhat inevitable"... and copied/pasted very long terms and conditions to justify damages! I'm sorry but as a record company if you cannot prevent damages on cds and vinyls that is concerning!

Order 1513465! Kim Wilde, Closer, LP Signed.

It took a month for delivery, and it wasn't Banquet Records fault, but Swedish Postal :(

Banquet gave a 5 star deal!

The website said an item was in stock. I emailed them to check- item not in stock. Why isn’t the website accurate? Is it because they are happy to take peoples money knowing they don’t have the product?

Two records delivered damaged. Poor e mail communication and no phone number to ring.
Items returned and re sent. One record still damaged.
Poultry compensation offered.
Will never purchase from Banquet again

Order Number 1164821

Ordered a vinyl in June 2023.
The vinyl was flagged as “Back in Soon!”.

Order never received.

Pre-ordered the new Architects album back in November 2024 and received the record through the post the day after the album dropped. Perfectly packaged, would 100% buy from again!

These are my go-to for any new vinyl releases. I’ve used the, probably around 5 times now, my most recent being for Charlixcx. Always delivered on time as expected, packaged above and beyond the needs.
I have also visited in store when they have been part of bands release tours like Foals, super friendly staff!
Thank you for being so trustworthy.

Ordered the new Doves LP signed orange vinyl. Arrived on time and very well packaged. Very happy.

I had two recent orders that unfortunately went wrong. One was a preorder from September last year that still hasn't come through. I understand things go wrong with suppliers, and Ben did give a detailed response as to why, and offered credit or refund. I did end up taking the refund.

My second order however was not a preorder, and nowhere did it indicate on the website that it wasn't in stock - the only options were/are buy now/add to cart. Two weeks passed and my order was not dispatched. I had to chase for an update and they told me they had to order this one in specially and they cannot confirm when this will come in or be sent. It seems they list items as in stock on their website but then, order them from somewhere else. I think there needs to be clarity around this when ordering and more cohesive communication. I've asked for a refund on this one too, which is a shame as I always prefer to support indie record shops, but will be avoiding in the future.

Simply the best, i love them and they are always so kind!
customer service is always helpful and understanding, they truly deserve so much! even when the things don’t go the way they should, they’re always so kind and ready to help!
Shoutout to Ben!

Very poor, placed an order for a record, which had a status of 'back in soon'. Banquet took the money from me, but here we are over a month later with no sign or indication of how long the item is likely to take to arrive.

I've emailed for a refund, but I'm not happy about this practice of taking money with no route to fulfilment of the order.

I'm pretty surprised by the negative reviews on here. I've had nothing but fantastic service from them, if there any issues due to a supply chain they're fast to update your order to let you know or if they need to specifically order a record in, they have a brilliant contact method by using WhatsApp to check if they have the records in that haven't been updated on over year!

A brilliant record store!

I thought I'd give them the benefit of the doubt and try to order from them again. Big mistake, I had sent them multiple emails asking why my record wasn't being delivered when suddenly they cancelled my order without asking me. It was as though they couldn't be bothered tracking it down from the record company. Their email customer services are useless,one person in particular

I have had nothing but positive experiences with Banquet Records, whether purchasing in-shop or at the in-store or larger events. I am talking about hundreds of transactions. Communication is always clear, delivery smooth and entry to events is very straight forward. The team have often found seats for my kids on the few occasions we have brought them to events. The team are always pleasant and knowledgable.
Demand for the tickets is really high, because their secret is out. I've missed out many times, but for such intimate gigs that is to be expected. The key is being prepared... but there is often a second gig, in case you miss the first one.

A top rate job! Love what you are doing... keep it up.

I had a really good experience with Banquet Records! Due to a misunderstanding after a very long time since a purchase I had to return the vinyl (I bought a record for RSD for a friend that lives abroad and he wasn’t happy with a little scratch on it).
I’ve enquired about the possibility of a return and I did receive store credit!

It was close to 6 months!

It was so straightforward and easy to get in touch with the shop and the staff was extra helpful!

I don’t often buy new vinyl but I will make sure I order from Banquet Records whenever I am after a specific vinyl or a new release!

Would give 6 stars if I could but 5 is maximum!

Thank you for your help.

The fault on the record was from the factory, no error from the shop! It was securely wrapped, fairly priced and I know that you are doing your best.

I previously wrote a review for Banquet Records and decided to revise it.

Before placing my first order, I checked their reviews here. While their score was relatively low, they had the records I wanted at reasonable prices. Both records were delivered, and I was happy with my purchase.

However, I later ordered a special edition BMTH album for my daughter for Christmas (on 10/12), and it still hasn't arrived. I’m disappointed with both the delay and the lack of sufficient communication.

I think that they could do a lot better on getting items to customers and maintaining relationships. So, I've reached out to see if they need any help in improving processes (which is what I do in my job). I'd like to help them and also see some reviews here change from red to green.

3 weeks to tell me it will be unavailable for the foreseeable. Fine print hints at unreliability, shame as I wholeheartedly support small record companies. But this one is poor

Thank you for a speedy, well-packaged delivery. No issues with ant aspect of the purchase and delighted to support an independent record shop.