Baofengradio Reviews 439

I reached out to customer support with a question. They answered promptly. Then, a week later they followed up to make sure I was fully set up. Nice, thats rare!

Excellent experience with the Baofeng team.

I ordered two Baofeng UV-25S radios and requested a return well within the UK statutory return window. The radios are unused and still in their original packaging.

Unfortunately, the returns process has been very frustrating. Baofeng asked me to clear the settings on the radios, even though they have not been used, and then asked me to send photos, which I provided. Despite this, I was told that I would have to pay for the return shipping myself because the product “doesn’t meet expectations.”

I do not find this acceptable. As a customer returning unused items promptly, I expected a straightforward return process and a full refund to my original payment method. Instead, I have been told to cover the return label myself, and I was offered a €30 partial refund to keep the products rather than being provided with a proper return solution.

The overall experience has been disappointing and unnecessarily difficult. I would caution other UK customers to check the returns process very carefully before ordering, especially if you expect a simple return and refund if the product is not suitable.

The new FCC compliant Baofeng GT-5r has exceeded my expectations. It is an impressive transceiver.

Dear Baofeng,

I am writing to share my experience with Baofeng thus far with respect to research, products, and service.

Researching your products was very interesting. My initial source of information was YouTube. After filtering through some videos I experienced a common theme in that your radios are generally a good product at a fair price. Please know there are some very good videos out there that are honest, informative and shared pros and cons. I then focused my interest to 3 types of radios the UV 25 Plus, K5 Plus and UV5G Plus GMRS. I then started looking on various sites that sold these products and read through the descriptions. Most are good but there were some mistakes Went to Baofeng website for product source information and had a good experience navigating your site.

To date aI have purchased the UV 25Plus, K5 Plus and the UV 5G Pius GMRS radios So far I am very pleased with these products. Operational heads up, the research mentioned above has made operating the radios easy and fun. I am looking forwarding to developing a thorough knowledge of these products

I have had communication with your support department via email and please know the service provided was outstanding! This positive, professional and pleasant experience with your support department makes me confident that in the future if I have any questions or concerns we can work together to resolve and issues.

In closing, I wish express my gratitude to all at Baofeng who have contributed to my wonderful experience thus far.

All the best to everyone at Baofeng!

Sincerely,
David

Very professional customer service. Fast, efficient, and reliable.
Their product are excellent, I am very pleased in all regards.

My initial order was placed and processe3d quickly and with ease. Product was received in a timely manner, with the exception of being minus 1 radio. I contacted customer service by email and was promptly replied to, issue was explained and packaging data given to customer service. Within a short time I received information on tracking and after visiting my postal branch, it was verified as the package was lost. Replacement was shipped to me in a timely manner. Thank you for your prompt service.

I currently own four Baofeng radios a UV-25 Plus, a UV-28 Plus, and a recently purchased pair of DM-32UVs and I couldn’t be happier with them. The build quality across Baofeng’s lineup has been outstanding, and I’ve consistently been impressed by how responsive and helpful your customer service team is.
I recently made a small ordering mistake and accidentally purchased a set of UV-32s instead of the DM-32UVs I originally intended to order. When I reached out to customer service, they were incredibly helpful, patient, and understanding, making the entire situation completely stress free.
Baofeng truly stands behind their products and customers. I give their customer service a 10 out of 10!

Richard Corso

Its great radio and all works great ther is no problem with and the service is great

Good customer service, quick and helpful.

Awesome customer service! I ordered a 6-pack and two arrived with malfunctioning speakers. I emailed the company and they responded almost immediately. Took a few videos and sent them over and they shipped me two new ones, easy peezy. Honestly about the most productive experience I have ever had with a customer service team, I will definitely be looking at Baofeng in the future for communication equipment.

After placing my order, I wanted to make a change. I used the “contact us” through the website. They immediately placed my order on hold, then cancelled it at my request so I could reorder.

Great service!

Purchased a DM-32 UV from Baofengradio, it shipped quickly and was exactly what I ordered.
Unfortunately I had an issue with the keypad and initiated a return/exchange. Olivia with Baofengradio customer support was professional, and got my radio exchanged and back at my doorstep quickly.
I'm very satisfied with the whole experience.

Not only are the items I purchased great, but I had to reach out to customer service with some questions and was helped quickly and cheerfully, and that is what makes the difference.

Customer service performance in processing a refund was efficient and prompt. In addition, communication with was timely.

Good product, great service. Very helpful and useful support when experiencing problems.

Good morning. I won a fantastic Baofeng DM-32UV radio and a wireless programming adapter by entering their giveaway and I'm very pleased. From the first contact, the customer service was courteous and professional: quick responses, clear explanations, and attentive support at every stage. A very positive experience!! Thank you so much, Baofeng.

Your response to my problem was fast and complete. Thank you for all of your help. I can't think of anything that would improve the quality of your services.

Shipping and delivery were incredibly fast. A few items arrived damaged, but customer service made the process smooth and resolved everything quickly and hassle-free.

Baofeng stands behind their products! I’ve only had one issue in as many years and owning multiple Baofeng products, and they took care of replacing the part very quickly. Also their Customer Service is something very special, they know how to treat a Customer!