Some time ago I ordered 2 items, received only one after some time, so I contacted support about my other item. They told me it was send from another location so it that one takes a bit longer, and in... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Hello, till the order was delivered I can’t see were my package is and when it will be delivered. 2 of items are too small ( oredered size I were another items from Bara), so I wanted to return the... See more
They make great products thats both comfortable and awesome to use. Ordering was easy, and when I had an issue with the delivery they were helpful, very service-minded and helped me all the way to get... See more
Good customer service! Black Icon leggins: Seams cracked from first pull and not enough compression. But i will get replacemet, so customer service is good. Delivery took 3 weeks. Other Bara m... See more
Company details
Written by the company
Bara Sportswear. Dare To Dream Big. Treningstøy merke fra Nord-Norge. Kjøp Bara klær for damer. Kjøp topper, tights, singlet og t-skjorter.
Contact info
Harstad, Norway
- help@barasportswear.com
- barasportswear.com
3.9
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 2 weeks
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Informed response
Informed response to my email about late delivery. Not receivef goods yet. Took them 2 days to answer, which is very good since there was a weekend in between
January 13, 2025
Unprompted review
complete lack of customer service
Absolutely love the products but costumer service is a chatbot that makes you want to jump out the window from a very tall building. I ordered three items in December from their winter sale but was notified one was out of stock. The following communication was with a chatbot giving nonsense replies most of the time. Communication included a shipment notice of only wrong items and a request that I myself contacted Qliro (a Swedish payment service), as a reply to my struggle with getting a replacement item. Besides the complete lack of customer service, the exchange item was only allowed to be of the value I paid and not the value of the product they could not deliver, meaning I lost the discount that was my original reason for the purchase.
January 13, 2025
Unprompted review
Reply from BARA Sportswear
Hello,
Thank you for sharing your feedback, and we sincerely apologize for any frustration or inconvenience caused by the delay. We completely understand how important it is to have timely updates on your order.
In some rare cases, technical errors in our system may result in certain items being marked as out of stock. Please rest assured that we always process customer cancellations for specific items and update invoices as quickly as possible.
Please note that our live agents are available to assist all our valued customers. They aim to respond within 24 hours on weekdays and up to 48 hours during peak times.
For pending orders, we typically coordinate with Qliro to extend customer invoices whenever possible. Our team is committed to providing support and exploring alternatives, as customer satisfaction remains at the heart of what we do.
If you have any questions or need further assistance, don’t hesitate to contact us at help@barawear.com. We’re here to support you every step of the way.
Thank you for your understanding, and we hope you have a fantastic day! 💕
Helpful and positive customer support
The delivery takes time, but once you know that, it's no longer a problem. The products are worth waiting! I just recently had an issue with my address that I provided on my latest order. I reached out to the customer service and they were quick to answer, helpful and very positive!
January 9, 2025
Unprompted review
They cant provide what you order
They cant provide what you order. They canceled my order completely because they have wrong information on website and cant provide me 1 product out of 3 that I ordered. Even though I said that i still want other 2 products. Very unprofessional customer service.
January 10, 2025
Unprompted review
Reply from BARA Sportswear
Hello,
We sincerely apologize for the inconvenience this has caused and completely understand how frustrating this must be for you. 😔
In some rare cases, technical errors in our system may result in certain items being marked as out of stock. Please rest assured that we always process customer cancellations for specific items and update invoices as quickly as possible.
Our records show that the requested item was successfully canceled, but not the entire order as you initially requested. For additional clarification or assistance, we encourage you to reach out to our customer service team at help@barawear.com. We’re always here to support you. 💌
Once again, we deeply regret any confusion caused and are continuously working to improve our service to provide you with a better experience moving forward. 🙏
Wishing you a wonderful day ahead! 💕🌸
Quick reply to my request!
Quick reply to my request!
Had a concern about my order. Long delevery time, but great response from custermer service! Very excited about the tights and can´t wait to receive them!
January 7, 2025
Unprompted review
Delivery long after Christmas
Delivery long after Christmas
I ordered in due time (15. December) and did not receive any information that it would be delayed. It finally arrived on 30. december. Not good enough.
December 24, 2024
Unprompted review
Reply from BARA Sportswear
Hello,
Thank you for your feedback, and we’re truly sorry for the frustration and inconvenience caused by the delay. We completely understand how important it is to stay updated on your order, especially during the holiday season.
Tracking updates will appear once your package reaches the destination country and is scanned by the carrier. This process is standard for shipments from Norway to Denmark, as packages typically follow a direct route.
European orders usually arrive within 7–14 business days (excluding holidays), and it looks like your package was delivered within this timeframe.
We’re committed to improving our shipping process to provide an even better experience in the future.
For more details, please check our delivery information here: https://barasportswear.com/pages/delivery-info
If you have any questions or need further assistance, feel free to reach out at help@barawear.com. We’re here to help every step of the way.
Thank you for your understanding, and we hope you have a wonderful day! 💕
Quick help and super service
I had a quality issue regarding to a product that I had purchased. The answer from Bara came quickly and Gly was very friendly and helpful while solving my problem. Thank you, top quality customer service and usually the products are also top quality and looking good!
January 3, 2025
Unprompted review
The delivery is too slow
The delivery is too slow. Said on the webside it would take 2-4 business days and a max of 10, I ordered the package on the 11th of December, and still waiting (22nd) for the order to load on to a truck... I didn't even get the tracking number for the package before I contacted the customer service and it says that the package is in DE and being shipped to NL, and the package is supposed to be delivered in DK and, as I read from the webside, being shipped from Sweden.
December 22, 2024
Unprompted review
Reply from BARA Sportswear
Hello,
We are truly sorry for the inconvenience this has caused you, and we completely understand your frustration. 😔
After reviewing your order, it seems that the tracking hasn’t updated yet because the package hasn’t been processed by the local carrier in your country. 📦 This is quite common for shipments between Norway (where our warehouse is located) and Denmark, as packages are sometimes placed on a direct route and only update when scanned at the destination facility. 🚚
We’re doing everything we can to get your order to you as quickly as possible! Unfortunately, the holiday rush has caused some unexpected delays. 🎄 We’ve already forwarded your concern to the relevant team and are waiting for an update from the carrier (DAO). We’re truly sorry for the delay and will continue to monitor this closely.
Your feedback is incredibly valuable to us, and we are working hard to improve our service. Please know that we are dedicated to resolving this issue as quickly as possible.
If you need further assistance, please don’t hesitate to contact us at help@barawear.com. We’re here to help! 😊
Thank you again for your patience and understanding. We hope to resolve this swiftly.
Wishing you a wonderful day! 🌸
Really slooooow delivery
Really slooooow delivery. Got "your order is sent" email 3,5 weeks ago and still waiting my order. Way too slow delivery. If it even comes .. can not recommend.
December 14, 2024
Unprompted review
Reply from BARA Sportswear
Hello,
Thank you for sharing your feedback, and please accept our sincere apologies for the frustration and inconvenience caused by this delay. We completely understand how important it is to have updates on your order, especially during the holiday season.
As Christmas approaches, carriers are experiencing an increased volume of shipments, which unfortunately may lead to delays beyond our control. We deeply regret any confusion this situation may have caused and truly appreciate your patience.
Rest assured, your order is on its way, and we are doing everything possible to ensure it arrives promptly. To make things easier, we have also extended the return period for all Christmas gifts until January 10, 2025.
If you have any additional concerns or questions, please don’t hesitate to reach out. We’re always here to assist!
Thank you again for your understanding. 🌸🌸
Poor service
I ordered a pair of leggings from Bara based on the size guide. Firstly, the leggings took weeks to arrive. I can't understand why, because their website says they ship from their warehouse in Sweden and I live in a neighbouring country. There was nothing to say the product wasn't in stock or not immediately available. When they did finally arrive, the size was extremely small. I contacted customer service for help and they were quite rude and implied it was my own fault that the leggings didn't fit, even though I had followed the sizing information. I then used the free exchange to order a new pair two sizes larger (a size I have never worn), but the delivery was once again extremely slow, meaning that from the date of my original order, it took more than two months to get the right product. I actually like the leggings, but I am put off ordering from Bara again in the future due to the poor service. Too bad there is a fee for returns, because I would rather have my money back.
November 30, 2024
Unprompted review
Reply from BARA Sportswear
Hello,
Thank you for reaching out, and I’m so sorry to hear about the challenges you’ve faced. 🙏
Regarding our tights, they are designed with varying levels of compression and stretch, ranging from 1/4 to 4/4. For tights with 1/4 compression, some customers prefer sizing down, while with 4/4 compression tights, others may choose to size up.
We also have a helpful video that demonstrates the best way to put on tights and explains how compression tights should feel. It might be useful as you go through the exchange process. You can check it out here:
https://www.youtube.com/watch?v=PGcK4PsKlJs&ab_channel=BARASportswear
In terms of tracking, please note that most carriers will update tracking information only once the package reaches its destination country. For shipments from Norway (where our warehouse is located), tracking updates typically occur after the package has been scanned and processed at the carrier’s facility in your country. This is a common process for packages traveling directly between these two countries.
We’re doing our best to ensure your package reaches you as quickly as possible! Our standard delivery time within Europe is 7–14 working days (Monday to Friday).
Your feedback is truly valuable to us, especially regarding our clothing. It helps us continuously improve both quality and customer satisfaction. If you’d like to share more specific feedback about our products, please feel free to contact us at help@barasportswear.com—we’d greatly appreciate your insights.
Wishing you a wonderful day! 🌸
Customer service is responsive
EDIT: After my review was posted, I received a very service minded response apologising for the inconvenience and saying they would help me place my order with the original discount as soon as the tights I ordered come back in stock. So that is much appreciated and I changed my original 1 star review to a 4.
Original review:
Their so-called campaigns seem to be a scam. I ordered a pair of tights with the discount code I got from them. The order confirmation came right away. FOUR days later, I got an email from customer service saying the tights I ordered were currently sold out, but they would «let me» exchange the order into something else… I said I’d rather wait until the tights I ordered came back in stock, but though this is their best selling model, they claim to not know when it will be back in stock. So I asked for my money back and also said that since this was entirely their mistake, it would be nice customer service to offer me a coupon with the same discount my original order was for, so I can buy the tights I want when they come back in stock. They didn’t even acknowledge this with a response, and I’m still waiting for my money back.
November 15, 2024
Unprompted review
Reply from BARA Sportswear
Hello,
We sincerely apologize for the inconvenience you've experienced. 😞 We understand your frustration, and we’re truly sorry for the situation with your order.
Unfortunately, we are unable to provide specific information about restocks for sold-out items as we must wait for official announcements from our department. To prevent disappointment, we do not allow customers to wait for out-of-stock items. Instead, we offer a full credit to use on future orders, so you can purchase the item when it becomes available again.
We appreciate your suggestion regarding keeping the discount coupon, and we apologize for not addressing that in our previous response. Your feedback is important to us, and we strive to provide the best possible service. 🙏 We’re always looking for ways to improve, and we’ll make sure to better acknowledge such requests in the future.
In the meantime, I recommend signing up for our newsletter to receive updates on restocks and new products. Once again, we truly apologize for any inconvenience.
If there’s anything else we can assist you with, please don’t hesitate to reach out to us at help@barasportswear.com. We’re here to help! 😊
disappointment
Size L = Victoria's Secret / H&M Size M
1 Item not delivered, without notice
Very long shipping time, tracking number didn't update
the customer support is just ai generated bot nonsense
they literally try to lead you to a non existent webpage if you click on 1 to 3 stars if trying to give them a review, i showed my friends the screen recording - since it was such a joke. i was really looking forward to the 360 reflective leggings, but the overall experience makes me think, it's just a scam brand
November 8, 2024
Unprompted review
Reply from BARA Sportswear
Thank you for sharing your review with us!
I’m truly sorry to hear about the experience. It appears that one of your items is currently out of stock, and our customer service team would be happy to help explore alternative options with you.
Regarding shipping time for international orders, the standard shipping timeframe is typically 2–14 business days within Europe, and 7–14 business days for destinations outside of Europe, with business days counting as Monday to Friday, excluding holidays like Easter.
Based on your tracking information, your package should be arriving very soon! 😊
Wishing you a wonderful day!
Great customer experience
November 6, 2024
Unprompted review
Excellent customer service
Excellent customer service. They took my problem seriously and helped me resolve it. Thank you.
The products are amazing, will be ordering again and always recommend to my friends.
November 6, 2024
Unprompted review
Very fast and polite answer!
October 30, 2024
Unprompted review
I ordered my items two weeks ago and…
Update: I'm very happy with my recent purchase of winter leggings. They're well-made, warm, and comfortable. The support team was also helpful in providing updates on my order. I'll definitely be shopping here again.
I ordered my items two weeks ago and haven't received it items yet.
Wrote to the support like a week ago and they promised to fix the issue with delivery.
Now I've received a confirmation letter asking if items were delivered.
I am very upset about the delivery and the service.
October 13, 2024
Unprompted review
Reply from BARA Sportswear
Thank you for sharing your feedback with us. We sincerely apologize for the frustration you’ve experienced regarding your order and delivery. 😔
We understand how important it is for you to receive your items, and we want to assure you that our customer service team is actively working to resolve this issue. 💪 We truly appreciate your patience as we strive to ensure you receive your package as soon as possible. 📦✨
Please rest assured that we are committed to providing you with the best service and will keep you updated every step of the way.
Thank you for your understanding, and we hope to resolve this for 🌸
Great customer service
I had a great experience with customer service. I did not receive tracking number, so they helped with order status and parcel tracking. It was good and pleasant service.
October 28, 2024
Unprompted review
Reply from BARA Sportswear
Thank you for the amazing feedback! We’re so happy to hear you’re pleased with our service. Your support and kind words mean the world to us! 💖✨ If there’s anything more we can do for you, don’t hesitate to reach out. 🌸
I have ordered many times!
I have ordered many times and am always happy with the quality and fit.
Last order I had some issues with shipping and duty/taxes.
I was helped within the time day stated and were correct. Very happy with the resolution.
October 23, 2024
Unprompted review
Reply from BARA Sportswear
It’s heartwarming to receive such positive feedback. Thank you for acknowledging service. We’re committed to maintaining the high standards you’ve experienced and hope to continue exceeding your expectations. 🌸😊
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