Bargain Hardware Reviews 234

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and helpfulness of the staff. Many consumers appreciate the top-notch customer service, noting quick responses, clear communication, and efficient issue resolution. The delivery service is frequently described as fast and reliable, with products arriving well-packaged and in good condition. People also value the wide range of products available and the ability to customize orders. However, some customers experienced issues with product functionality, such as defective RAM sticks or faulty SSDs, and a few encountered problems with order fulfillment and delivery, including delayed shipments and difficulties with courier services.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers praise the wide selection of... See more

Service

Users describe positive interactions with service. Customers consistently praise the efficient, clear, and... See more

Customer service

Clients share positive opinions on customer service, consistently describing it as efficient, helpful, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Many customers praise the fast shipping and quick... See more

Order

Consumers find order experiences to be ambiguous. While many reviewers report satisfaction with orders... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used this company before and been very happy with the products and service. All very professional with reasonable policies and good support. Items were packed with far more care and attention than I'v... See more

Rated 5 out of 5 stars

I have had very good experiences with Bergain Hardware. Their customer service is always top notch. During my last purchase, my new hard drive failed after three months. They successfully resolved the... See more

Company replied

Rated 5 out of 5 stars

Buying refurbished is always a pain, however BH have really made it easy. We originally bought a workstation to see what the company delivered. I have had the unit sent to me apart and it is well... See more

Rated 5 out of 5 stars

I've purchased from Bargain Hardware many times—sometimes directly, and other times on behalf of others who asked me where to buy refurbished hardware. Whether everything went smoothly or there was an... See more

Company replied


Company details

  1. Computer Store

Information provided by various external sources

bargain hardware specialize in refurbished enterprise class IT equipment. We stock HP, Dell and IBM Rack servers alongside high-end workstations and business class desktop PC's. Our huge inventory of systems and components allows us to provide configure-to-order servers, workstations and computers from the worlds leading IT manufacturers. Delivering high-quality, reliable, enterprise class products at affordable prices.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

234 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Great customer service

Had an issue with a fan in a server i bought from here a few months ago. Contacted customer service and they were very friendly and issued a replacement fan as soon as i was able to verify the issue was with the fan unit itself.

November 11, 2021
Unprompted review
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Reply from Bargain Hardware

Hi Archie,
Thank you very much for your 5-star review :-)

Rated 5 out of 5 stars

Quadro M4000 GPU from Bargain Hardware

Bought a Quadro M4000 GPU from Bargain Hardware. After installing, there were some problems with it recognizing Monitors. I contacted Ben who helped me test the GPU to make sure all the ports were working okay. They were! Then he suggested various equipment/cabling tests I should do to identify the problem. Eventually I got to the root of the problem and am now happily all sorted!

November 5, 2021
Unprompted review
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Reply from Bargain Hardware

Hi Seamus, Thank you very much for your 5-star review. :-)

Rated 5 out of 5 stars

Amazing customer support.

Amazing customer support.
It always highlights how good a company is, not by the purchasing, but by the customer service you receive if things go wrong.
In this case it has been excellent. We had a server finally fail on us this morning, and I've just received notice that a new one has been built and dispatched tonight ready for delivery tomorrow.
They have exceeded my expectation I had for their service and would like to thank Ben especially, for the support, fault finding and way it has all been handled. You have won a new loyal customer.

Well done,
Andy.

November 4, 2021
Unprompted review
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Reply from Bargain Hardware

Hi Andrew, Thank you very much for your 5-star review. :-)

Rated 5 out of 5 stars

First Class Company

We use this company all the time for our PC'S.
Best company we have used and we wouldn't use anyone else.
Great products, great prices and the customer service is second to none.
Keep up the great work

November 4, 2021
Unprompted review
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Reply from Bargain Hardware

Hi Carnaby Gaming,
Thank you for taking the time to leave us a 5-star review :-)

Rated 5 out of 5 stars

Probably best costumer support I ever…

Probably best costumer support I ever had for a long time. Great communication, problems solved almost instantly and overall great shopping experience. Highly recommended.

October 30, 2021
Unprompted review
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Reply from Bargain Hardware

Hi Darius,
Thank you so much for taking the time to leave us a 5-star review :-)

Rated 5 out of 5 stars

The customer service here is some of…

The customer service here is some of the best I've had in a long time. Quick getting back to you, and helped answering a ton of questions.

October 6, 2021
Unprompted review
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Reply from Bargain Hardware

Hi Andrew, Thank you for your positive review. We are always happy to help as much as we can :-)

Rated 5 out of 5 stars

Fast Delivery - Excellent Customer Service

BargainHardware is an outstanding company that delivers a high-quality service with a support team to back it up! I'm a return customer and have purchased numerous systems from them before; each time, they exceed delivery estimates and get orders dispatched exceptionally quickly. Although a company can usually get the service delivery and sales experience spot on, as that makes them their money, after-sales care can often fall behind. After recently needing to put their support to the test when I experienced a hardware fault, I'm delighted to report that this isn't the case at BH. Their team (shout out specifically to Ben S.) went above and beyond to rectify the problem as quickly as possible; I can confirm that it was one of the least painful RMA experiences I've had to date! You've certainly gained a loyal customer here, and I'd be confident to recommend BH to anyone in need of refurbished gear. Thank you!

September 16, 2021
Unprompted review
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Reply from Bargain Hardware

Hi William, Thank you for your comments and 5 star review. It's great to hear such detailed feedback and Ben S has been made aware :-)

Rated 5 out of 5 stars

Great experience, very impressed so far.

I contacted bargain hardware with some questions before making a purchase and they were very helpful. I wanted to know what screens were available on refurb laptops. They configured the machine to the spec I wanted all easy to choose on the website including installing my favourite operating system (Debian) and it was easy to finish the setup (although it would have been nice to have the WiFi firmware installed). It was built and shipped very quickly with no issues and packaged perfectly so the machine arrived in great condition. I'm very pleased with the A grade refurb so far and I love the new streamlined lighter ThinkPad. I'm also impressed by the batteries which although a refurb still hold above 70% of original capacity. I actually was told by bargain hardware that the screen would be a WXGA model but I am pleasantly surprised to have received a full HD IPS screen on my laptop. I don't know if this was a bit of nice luck or if they went the extra mile and found an IPS screen for me. Either way I'm very pleased because although mostly for business use I work in a school of fine art and a better screen is a real advantage.

September 12, 2021
Unprompted review
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Reply from Bargain Hardware

Hi Ed, Thank you for your positive review :-)

Rated 5 out of 5 stars

1st Purchase - Bargain Hardware easily bettered my expectations.

Recently signed up for an Open University course, and wanted something with a bit more power than my aging laptop on which to run the virtual machines which are to be part of the course / used for lab prep etc.

Lacking a huge amount to invest in new equipment and needing something which was affordable while offering sufficient drive slots, processor cores and memory slots I found Bargain Hardware offering refurbished units with an online configuration process which reminded me of the original process when buying from HP.

The good news:

Select the chassis / hypervisor you wish to use, and then pick and mix from the presented options to build your server.

Bargain Hardware offered a wide range of components, and I was able to purchase an HP DL380 G8 with mixed storage, enough ram to get me started as well as a matching Optical drive, cables and some spare fans all in one go.

I've got previous experience buying these items full price from HP - so was pleased to see that Bargain Hardware remove some of the compatibility questions novice buyers may be faced with when selecting items.

Ordered on a Tuesday evening, thanks to a discount code, saved a little more at checkout and the delivery costs were less than £10. Shipping confirmed on the Thursday, and equipment arrived on the Friday.

The better news:

Equipment arrived securely wrapped and boxed. The box didn't say HP, but it was sufficiently robust and it included proper packaging for a 2U server.

Unboxed, components checked - extra items wrapped well, and placed in box to the side of the server, and all as expected. I installed the optical drive added an 8GB SD card and now, having tweaked some BIOS and iLO settings, am installing ESXi onto the box.

Guess I have 12 months to find out how reliable the equipment is, however, so far, the experience has been one I need to recommend.

Having a company which has been doing this for a significant amount of time is more confidence building than taking a risk and buying with no warranty from a random E-bay listing.

June 11, 2021
Unprompted review
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Reply from Bargain Hardware

Dear Agile VMWare Guy (Great name BTW)
Thank you so much for your kind words, we really appreciate the time you took to write such a detailed review! The HP DL380 G8 is a very popular choice and we think it's great that our configurator made such an impression on you :-)

We wish you the best of luck with your OU Course :-)

Thanks again!
Bargain Hardware

Rated 5 out of 5 stars

great place to get hardware and CPU/RAM trays.

I needed some trays for my RAM and CPU's and I saw that Bargain Hardware were selling these. I was able to get these using PayPal and it was quick and easy to do. The shipping cost was also good and the trays arrived quickly. I'm very happy.

May 20, 2021
Unprompted review
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Reply from Bargain Hardware

Hi KM, Thank you for your review. It's great that you are so pleased with our service that you wanted to let the wider community know about it. We aim to make shopping with as easy as possible. We look forward to doing business with you in the future :-)

Rated 5 out of 5 stars

Top notch products/advice

Have bought from these folks before - very helpful and obliging in picking gthe right hardware for my budget.
Need some upgrades, and after a quick call, Sam in the sales team could not have been any more helpful in advising me of the options I needed. Top marks and highly recommended. Worth buying here for gthe adice alone, not just the decent prices.

April 27, 2021
Unprompted review
Rated 4 out of 5 stars

Maybe I am just unlucky

Bought a workstation to work from home due to Covid. Let's talk about the positives first:
1) Fast dispatch.
2) The cosmetic condition exceeded my expectation despite being labelled as Grade B.
3) Wide range of products available on the website.
4) Very knowledgeable staff.

It works fine apart from one thing: The third ram slot (out of eight) on the motherboard is dead. Whenever I put ram into that slot the machine just doesn't boot. I have to skip that slot and work around the problem, which means I cannot achieve the maximum capacity or speed. I was thinking, had I ordered more ram sticks, maybe Bargain Hardware would have discovered it, or they would have given me another motherboard...

[Updated 5Nov2020] I received a call from Ben from Bargain Hardware offering a replacement. I felt I'm partly responsible for it so I have to decline the offer. Besides, I cannot live without my PC even for a day!

Ben and I had a good chat and I really appreciate their customer service.

October 30, 2020
Unprompted review
Bargain Hardware logo

Reply from Bargain Hardware

Hi JH, sorry for the issue here. We've sent a request through Trustpilot to grab your order details. In this situation our standard practice is to replace the motherboard or entire system. Please respond to the request for more information and we'll promptly supply you with a replacement. Thanks for your custom and the great feedback!

Rated 5 out of 5 stars

Brilliant experience all round

Brilliant experience all round. The purchasing process was super easy and I found their website really easy to navigate. The packaging the CPU was sent in was great, no chance of damage at all. Unfortunately I bought a CPU that didn't work with my PC and the refund process was so smooth, I had constant updates and quick replies to my messages from Ben. I had an authorised refund within an hour of my return delivery notificatoin. I can't fault them.

October 15, 2020
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service. Configured a Dell Precision on a Tuesday evening and it arrived, well packaged and in excellent condition, on Friday. Very pleased with quality of refurbishment and build as a whole, especially considering the price.

I would definitely recommend, and will be buying from them again in the future.

September 13, 2020
Unprompted review

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