Barista & Co Coffee Reviews 725

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I love Barista and Co., especially Westgate Branch. Today I would like to give a huge shout out to Brian my waiter. He made my day. He was welcoming, friendly, helpful, efficient and genuine. A deli... See more

Rated 5 out of 5 stars

Lovely engaging website makes you feel like a customer that matters. Based on my previous experience, I took a chance & ordered two of the Discovery packs. Haven't tried any yet but I just know th... See more

Company replied

Rated 5 out of 5 stars

Love the description of each coffee which sets the tone helping me to decide which coffee to have at any one moment. All 3 from the Discovery Box are just awesome. Thought I'd give them a go when ther... See more

Rated 5 out of 5 stars

Good service - order arrived the same day! I suspect someone lives close to us and dropped it off but excellent service anyway. We are currently using the Samba Nights coffee which is running throu... See more

Company replied

Company details

  1. Coffee Store

Written by the company

We believe that your coffee should be roasted fresh, ground fresh and brewed fresh. Not to mention straightforward, and easy to order online. Our beans are hand-picked by farmers we know by name, freshly roasted in Dorset and posted to your door how and when you want them.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

725 reviews

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Rated 5 out of 5 stars

Had to wait bit longer for coffee as…

Had to wait bit longer for coffee as they d been overwhelmed with orders. Not tasted just yet as just arrived but just smelling the bag makes me so excited to taste this coffee. I m a first timer and so impressed so hoping you can keep it at an affordable price. Will raise my brew to you soon. Thank you Barista for the happy brews I will have.

June 15, 2022
Unprompted review
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Reply from Barista & Co Coffee

Thanks for being so understanding Muriel. Yes we had a few challenges as our roastery was hit with a power cut which did cause some delays. We really appreciate your patience and kind words. More importantly we are very happy you are enjoying your coffee. Happy brewing.

Rated 4 out of 5 stars

Replacement not new Barista & Co Company I love you.

Great to find a company that sold replacement glass for my cafetière as where I brought it from didn’t 🥰 sustainability all the way.

June 10, 2022
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Reply from Barista & Co Coffee

Thank you for your lovely review Tracey, great to hear you're happy with the replacement beaker. We are true believers in sustainability and product longevity, hence our spares and repairs section. Happy brewing!

Rated 5 out of 5 stars

Excellent Coffee

It was the first time I was buying coffee at Barista and Co and I loved it. Nice flavours, sustainable packaging and quick delivery.

June 4, 2022
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Reply from Barista & Co Coffee

Lovely review, thank you for taking the time to leave your feedback Lena. We're so pleased you're enjoying our coffee. 😊

Rated 5 out of 5 stars

Excellent quality of coffee beans

Excellent quality of coffee beans, delivered in a timely fashion and packaging allowed for posting through letter box.

May 18, 2022
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Reply from Barista & Co Coffee

Great to hear it, we're so pleased you're enjoying your subscription coffee. 😊 Enjoy your brew!

Rated 5 out of 5 stars

Efficient service

Efficient service and my order was delivered quickly.

May 16, 2022
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Reply from Barista & Co Coffee

So pleased to hear this, thank you for your lovely review. Enjoy!

Rated 5 out of 5 stars

Amazing coffee… matched only by the…

Amazing coffee… matched only by the INCREDIBLE CUSTOMER SERVICE‼️😁🥳

May 10, 2022
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Reply from Barista & Co Coffee

Thank you for your kind words Tommy, we're so pleased to hear about your great experience with us. Enjoy the coffee! 😃

Rated 4 out of 5 stars

Good but could do better

I can recommend their coffee, but I'd like to see a greater range

May 7, 2022
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Reply from Barista & Co Coffee

Thanks for the feedback Chris. We try to keep our core range simple as we have quite strict vetting of our farmers and the more we offer the harder it is to truly do this. However we do hear you! Watch this space as we have a new coffee offer that will put our customers in control of what comes next. We'd love your feedback when we launch it at the end of June.

Rated 4 out of 5 stars

Replacement beaker

I managed to break the beaker of my cafetiere, again. I had to look a bit harder this time, as the selection of cafetieres had changed a bit. I love that I can order a replacement beaker, even years after I bought my cafetiere. Often the trends change and your product disappears, so you have to replace the whole thing. Here, I can be clumsy and still keep my loved, trusty old cafetiere.

May 6, 2022
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Reply from Barista & Co Coffee

Hi Karianne, thank you for your review. I'm sorry to hear the beaker of your cafetiere broke, unfortunately with the nature of glass we can't prevent it breaking if dropped etc - we wish we could! I'm glad you have replaced the beaker, we will always offer spare parts and replacements for all of our products to ensure longevity. Happy Brewing! 💛

Rated 5 out of 5 stars

Great service and coffee

Barista & Co are always responsive and the coffee always turns up so promptly. Thank you

April 27, 2022
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Reply from Barista & Co Coffee

Thank you so much Shireen. Great to know you're happy.

Rated 5 out of 5 stars

What a great local company..

What a great local company. Barista & Co Coffee offers great products and an excellent customer service - one very happy customer.

April 26, 2022
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Reply from Barista & Co Coffee

Lovely review, thank you for your kind words Andrew. Enjoy your brew!

Rated 5 out of 5 stars

Great service and coffee

The service I have received from Barista has been exceptional and I really enjoyed the Thousand Rhythms coffee. I had problems with the Barista Core grinder which produced a lot of static but Breanne gave advice and waited patiently while I tried several methods to reduce this. It is a beautiful looking machine with many good features but sadly wouldn’t be suitable for me so Breanne arranged a refund. I can definitely recommend the company.

April 22, 2022
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Reply from Barista & Co Coffee

Thank you for your review Julie. I'm so pleased you enjoyed our darker roast. I'm sorry to hear that the Core All Grind wasn't suitable for you this time. We really value your feedback. 😊

Rated 5 out of 5 stars

Great customer service and a fantastic…

Great customer service and a fantastic coffee grinder

April 21, 2022
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Reply from Barista & Co Coffee

Lovely to hear it Dom! Thank you for your feedback, we're so pleased you've had a great experience with us - enjoy your grinder 😃

Rated 5 out of 5 stars

Excellent service

Excellent product, good delivery options and was kept well informed of order progress. Product delivered on day and at time promised. Very happy.

April 15, 2022
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Reply from Barista & Co Coffee

Thank you for your feedback David. We absolutely love to hear that you have had a great experience with us.
Happy Brewing!
The BCo Team

Rated 1 out of 5 stars

I love the design and concept of the…

I love the design and concept of the one cup. However, it’s really laboured to pour the coffee out. The grounds all get stuck in the filter where you pour it and it’s extremely frustrating when you’re trying to grab a quick coffee before leaving for work. I end up taking the lid off and using a tea strainer!

April 12, 2022
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Reply from Barista & Co Coffee

Hi Lisa, sorry to hear you're finding it hard to brew a great coffee. We are confident we can help you and we will send you over an email. Thanks James

Rated 5 out of 5 stars

Superb quality stainless steel…

Superb quality stainless steel cafetière. Husband smashed two glass ones previously so this is a perfect solution and looks great too.

April 12, 2022
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Reply from Barista & Co Coffee

Great to hear Louise, thank you for your lovely words and we're so glad to hear it is husband-proof too!
Happy brewing!
The BCo Team.

Rated 5 out of 5 stars
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Reply from Barista & Co Coffee

Thank you for your lovely feedback, we really appreciate you taking the time to share this with us.
Enjoy your fresh brew Mark!
The BCo Team.

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