Barista & Co Coffee Reviews 725

TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

I love Barista and Co., especially Westgate Branch. Today I would like to give a huge shout out to Brian my waiter. He made my day. He was welcoming, friendly, helpful, efficient and genuine. A deli... See more

Rated 5 out of 5 stars

Lovely engaging website makes you feel like a customer that matters. Based on my previous experience, I took a chance & ordered two of the Discovery packs. Haven't tried any yet but I just know th... See more

Company replied

Rated 5 out of 5 stars

Love the description of each coffee which sets the tone helping me to decide which coffee to have at any one moment. All 3 from the Discovery Box are just awesome. Thought I'd give them a go when ther... See more

Rated 5 out of 5 stars

Good service - order arrived the same day! I suspect someone lives close to us and dropped it off but excellent service anyway. We are currently using the Samba Nights coffee which is running throu... See more

Company replied

Company details

  1. Coffee Store

Written by the company

We believe that your coffee should be roasted fresh, ground fresh and brewed fresh. Not to mention straightforward, and easy to order online. Our beans are hand-picked by farmers we know by name, freshly roasted in Dorset and posted to your door how and when you want them.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

725 reviews

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Rated 4 out of 5 stars

My first contact with Barista.

My first contact with Barista was after my grinder failed and I purchased a new one from Barista. I was very happy with the information about the grinder, the price the order process and payment system and with the grinder itself. So happy that I immediately ordered some beans even though I have my long-standing favourite supply. I have not tried the coffee yet so I have that yet to come and can't comment upon that but the grinder performs really well with my existing beans. Grind and time adjustment are easy to set and perform well and the emiautomatic fill of the espresso machine basket is just great.

March 20, 2023
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Reply from Barista & Co Coffee

Thank you for leaving your great feedback Keith, we're so pleased you've had a good experience with us. We hope you enjoy the coffee too - great to have you as part of the Whole Bean Revolution grinding fresh 💪🏼

Rated 5 out of 5 stars

Large milk steaming jug

Large milk steaming jug. Arrived promptly. Not bad value for what appears to be well made and looks good too!

March 18, 2023
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Reply from Barista & Co Coffee

Thank you for leaving your feedback, we're so pleased to hear you've had a great experience with us.

Rated 5 out of 5 stars

One Brew

I contacted the company pre-delivery as I’d made a mistake on my order. They answered immediately and were friendly and helpful. The package had already been despatched so couldn’t be changed but to be honest it, I didn’t need to change it anyway. Great product delivered quickly.

March 6, 2023
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Reply from Barista & Co Coffee

Great to hear you've had a good experience with us, we hope you enjoy your One Brew. Happy brewing!

Rated 5 out of 5 stars

Best coffee

Always arrives on time (as in just before we run out) as we have the perfect amount on subscription. We have a busy salon and all the customers love the coffee. Great coffee, great service and have no problem highly recommending to all.

February 13, 2023
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Reply from Barista & Co Coffee

Thank you for leaving your review Mary, we love working with you and providing you and your lovely clients with good coffee. Enjoy!

Rated 5 out of 5 stars

Core Coffee Press

I purchased a Core Coffee Press online and everything arrived as advertised. Unfortunately, the handle broke off clean whilst hand washing the beaker only after 3 months of use. I contacted Barista & Co Coffee and they replaced the beaker without any issue. I was very happy with the customer service and the speed in which everything was taken care of. I would not hesitate to make future purchases from this company.

February 28, 2023
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Reply from Barista & Co Coffee

Thank you for the brilliant review, we're so pleased you've enjoyed your experience with us. Happy brewing!

Rated 5 out of 5 stars

Really high quality cafetière

Really high quality cafetière. My wife is really happy with it. She can brew her organic coffee. All stainless steel and no plastic. Brilliant. Good product.

February 28, 2023
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Reply from Barista & Co Coffee

Thank you for leaving your review, we're very pleased to hear you've had such a good experience with us. I hope your wife continues to enjoy her sustainable coffee! Happy Brewing!

Rated 5 out of 5 stars

Quick and efficient service

Quick and efficient service. I bought the Barista and Co coffee grinder which is excellent. Small and compact width wise so fits inmy kitchen well. It seems well built and so far has ground coffee for a stove top coffee maker and a coffee plunger very well

February 15, 2023
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Reply from Barista & Co Coffee

Great feedback. Thank you for taking the time to leave us a review. Happy Brewing!

Rated 3 out of 5 stars

Excellent product but woeful…

Excellent product but woeful communication. Nothing received after order acknowledgement.
Promised an update on dispatch but nothing received.
Tracking link provided for Wistl was not recognised. Item delivered by Evri.

February 6, 2023
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Reply from Barista & Co Coffee

Thank you for leaving your feedback, we're sorry to hear you were not satisfied with the service you received. We always want to do our upmost to ensure a great experience for our customers. Please contact our team directly if you would like to discuss this any further. Thank you.

Rated 5 out of 5 stars

Coffee grinder works great, good value for money

Coffee grinder works well, easy and intuitive to use. Only non-intuitive step was finding the brush and scoop.. they're hidden under the top of the bean holder! But the customer service was very quick and friendly when I thought my new grinder was missing those pieces. Very happy with my purchase and the customer service!

February 3, 2023
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Reply from Barista & Co Coffee

Thank you for your lovely review, we're so pleased to hear you've had such a good experience with us. We hope you love your grinder and enjoy being part of the whole bean revolution!

Rated 5 out of 5 stars

Excellent Coffee & great service

Came across this company whilst looking for decent decaf beans. Tried once and liked them so much I’ve been subscribing regularly for 6 months. Always excellent coffee and very reliable service. You are able to postpone a delivery if required (I’ve never needed to use this as have always been ready for the next delivery when it is due!). Would definitely recommend!

January 11, 2023
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Reply from Barista & Co Coffee

Thank you for leaving this lovely review, it's always great to hear from a happy customer! We're so pleased you've found a coffee for you; great to have you as a Regular with us. Happy Brewing!

Rated 5 out of 5 stars

Barista coffee grinder

The coffee grinder was easy to order and arrived well packaged and promptly. Its assembly was straightforward with simple instructions and useful hints on use. It is relatively quiet and produces ground coffee without mess.

February 2, 2023
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Reply from Barista & Co Coffee

Thank you for your feedback John, great to hear you've had a lovely experience with us. Enjoy your Core All Grind!

Rated 5 out of 5 stars

Great product and service

I was wanting a decent coffee grinder at a reasonable price and they have delivered I am well chuffed, works a treat and good quality, so would definitely recommend them the delivery came before estimated couldn’t ask for more.

January 27, 2023
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Reply from Barista & Co Coffee

Thank you so much for leaving your review, we love hearing great feedback on our products and service! We're so pleased you're enjoying your Core All Grind, it's always great to grind fresh. Happy Brewing!

Rated 5 out of 5 stars

I think I found one

It's hard to find a good decaffeinated coffee and Barista & Co do a good one.

January 27, 2023
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Reply from Barista & Co Coffee

Thank you for leaving your feedback, it's great to hear you've had such a great experience with us. Enjoy your coffee!

Rated 1 out of 5 stars

Huge delay on delivery

Huge delay on delivery. Was given false information on my product when I spoke with them over the phone. I asked several times for a tracking number for my order and was never given one

January 17, 2023
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Reply from Barista & Co Coffee

Thank you for taking the time to leave your feedback, we're very sorry to hear you didn't have a great experience with us.
I have looked into this further and can see your order for a personalised milk jug was placed on January 1st which was picked up as soon as we came back from the Christmas break on January 3rd.
We relayed the information that we unfortunately had a shipment of milk pitchers go missing during the break but were working hard to rectify this.
We understand that you were given the incorrect tracking number initially which is frustrating and we apologise for this, it should not have happened. However, this was corrected with the new tracking number being emailed to you on the 16th.
With our personalised milk jugs, we aim to get all orders processed, etched and dispatched within 7-14 days which didn't quite happen in this instance.
We do hope now you are able to enjoy your Barista Pro Pitcher. Thank you.

Rated 5 out of 5 stars

Great replacement service

Easy to order, well packaged and arrived safely.

January 23, 2023
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Reply from Barista & Co Coffee

Thank you for leaving your lovely review. Happy brewing!

Rated 5 out of 5 stars

Very pleased with the Twist Press

Very pleased with the Twist Press. Simple to use and quick and easy to clean. Doesn't take up much room in the kitchen and easy to take on holiday to use instead of having to have instant coffee in hotel room.

December 23, 2022
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Reply from Barista & Co Coffee

We're so pleased to hear you're enjoying your Twist Press coffee maker - it's one of our favourite's too. Great for those journeys! Thank you for leaving the review.

Rated 5 out of 5 stars

First rate

First rate. Good product ( second purchase ) prompt delivery - all good.

January 20, 2023
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Reply from Barista & Co Coffee

Thank you for taking the time to leave your feedback. We're so pleased you've had a good experience with us. Happy brewing!

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