BarkBox is such a fun monthly treat for our girls, and their customer service is amazing! We have been customers since 2018, and they have adjusted our plan several times as our dogs' toughness needs... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
You definitely care about pleasing the pups and their owners as well. I have never seen such cute and cleverly designed toys…each one is unique and makes me smile! Our dog gets so excited whenever a n... See more
Since my dog was a pup she anticipates bark box every month! She is american pitbull terrier and thrives on super chewer toys. Barkbox has been a savior for those precious powerful chompers! And the d... See more
Quality toys and treats at an affordable subscription price. Delivery is always quick and the company has done a great job of making small changes on their end to keep their prices down. Also like th... See more
Company details
Written by the company
At BARK, our mission is simple—make all dogs happy. That's why we're proud to be Co-Owned by the very pups we serve. It's a legal nightmare but we're running with it.
Scout's Honor Guarantee
We guarantee 100% Happiness
If your dog isn't happy with their BarkBox or Super Chewer box, we'll work to make it right. Email us at experience@barkbox.com to connect with our dedicated Happy team.
Contact info
United States
- happyteam@bark.co
- barkbox.com
4.6
Excellent
9K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible experience
Terrible experience. Provided a 1 time gift to someone and without ANY authorization and without any approval kept renewing and shopping out the gift.
NEVER have I had such a terrible experience. NEVER order from here. Unauthorized and will NOT refund me. Awful!!
April 18, 2026
Unprompted review
Best customer service!
I ordered last month, the toys weren't as durable as we'd hoped. I contacted Bark Box and spoke to an amazing person named Elgene and their dog Piglet. They are sending me 2 replacement toys and changing our dogs toys to nylon only so hopefully that's can't be destroyed as easily. You can't ask for better customer service than that! If the toys don't work, we will stay with Bark Box for their amazing treats. Bagheera salivates every time he sees the bag.
April 20, 2026
Unprompted review
Bark Box a miss for us three times in a row
I got three months of bark box for my 50 pound goldendoodle. none of the treats interested him, they were just regular treats nothing special. Toys were straight to landfill..my dog was not having any of them!
April 17, 2026
Unprompted review
Reply from BarkBox
Thank you for sharing your experience. We’re truly sorry to hear your dog didn’t enjoy the treats or toys. This isn’t the experience we aim for, and we’d like the opportunity to make it right. Our team will be reaching out via email to help further. Thank you for giving BARK a try.
I started a 6 month prepaid…
I started a 6 month prepaid subscription. My first box was full. A real box. 3 toys and 3 bags of toys. My dog didn't like the treats. But he is picky. 3 toys. He chewed through all 3. He is only 16 lbs! My 2nd box came as a plastic bag with 3 very small toys. A ball, a small rock and a 3" stuffed toy. $33.00! Hardly worth your time and certainly not worth the money.
I'm greatly disappointed. BTW, it was shipped on the 1st of April and delivered on the 16th!!
Unfortunately, I will not be renewing.
April 16, 2026
Unprompted review
Reply from BarkBox
Thank you for taking the time to share your feedback. We’re really sorry to hear that your recent boxes didn’t meet expectations, especially after such a strong first delivery. We understand how frustrating it must feel to receive items that didn’t match the value or durability you were hoping for, and the shipping delay only adds to that disappointment. Our Leadership team will be reaching out to you directly via email to look into this further and work toward a resolution that feels fair.
We appreciate you giving us a try and for bringing this to our attention.
Fun stuff!
Good delivery on some very entertaining dog toys and treats. I think it's more entertaining for me than my pups! I've been a BarkBox customer for years!
March 19, 2026
Unable/unwilling to resolve shipping problems…
I've ordered Bark Dental Chews off and on, and right now I'm in off mode. I repeatedly received my subscription order with several of the chews broken. The company was excellent when it came to being willing to send no charge replacements, but the replacements were received also with several broken chews. The chews are designed to be used with dental paste, but when broken, they become useless for what they are designed to be used for. BarkBox was unable or unwilling to solve this shipping problem.
April 6, 2026
Unprompted review
Reply from BarkBox
Thank you for sharing your feedback. We sincerely apologize for the ongoing frustration with broken Bright Dental Chews. We understand how disappointing this has been, and this is not the experience we want for you or your dog.
Your feedback has been shared with our Fulfillment team as we work to prevent this from happening in the future. Our Leadership team will also be reaching out to you directly via email to assist further. We truly appreciate your patience and the time you’ve taken to share your experience.
Creative Dogwood Farms Theme
Creative Dogwood Farms Theme. My dog got the Cud Lee, the Cow & Rad Brad, the Pink Radish (so cute) toy. The dog treats are always on point.
March 19, 2026
My fur babies loved receiving their…
My fur babies loved receiving their bark box every month
March 19, 2026
Great box
He loves the nom stick. It's always a fun surprise to get the package every month. Zeke gets so excited for the toys and treats.
March 19, 2026
I love Bark Box
I love Bark Box, they work with you, when A treat or toy is not bringing happiness to my dog. they work with you and keep tabs if all is alright with a new toy or treat to replace the other treat or toy that my dog did not like.
March 19, 2026
We love the opportunity to switch up…
We love the opportunity to switch up what our pup needs or wants depending on the toys she is more focused on! Thank you for providing toys she loves. When we get the new Bark Box and set it on the counter she stares at it and whines until we put it on the floor for her to start opening!!!
March 19, 2026
My Moby likes his soft treats
My Moby likes his soft treats. He hates the hard ones.
He completely enjoys his monthly new toys!!!
March 19, 2026
Lucy's favorite toys!
My dog absolutely loves getting new toys every month! She is so excited that she will go back and forth squeaking each one. Then she stops and will sit there whining at them for awhile, then back to squeaking them again.
March 19, 2026
Love the toys and treats
March 19, 2026
We love Bark Box
We love Bark Box! Dante adores his toys and gets so excited every month to open his bag. Thank you!
March 19, 2026
My dog always loves the toys
My dog always loves the toys, and (most of the time) loves the treats.. if there's ever a problem, BarkBox is quick to respond and fix. It's great to know that if there were a problem, they want to fix it and make it right..
March 19, 2026
Love Barkbox !!
Love Barkbox !!! Customer service is excellent. The quality of the products is exceptional
March 19, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.