BarkBox Reviews 8,560

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, especially the durable and cleverly designed toys and delicious treats that keep their dogs excited and engaged. Many people appreciate the excellent customer service, noting the team's responsiveness, helpfulness, and willingness to resolve issues and customize subscriptions to fit their pets' specific needs. However, some customers also noted occasional issues with the delivery service, including missing boxes, delayed shipments, or receiving items in damaged packaging. A few other people also felt that the toy quality was not always suitable for super chewers, despite selecting that option, and expressed dissatisfaction with the inability to cancel subscriptions easily.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and variety. Customers consistently praise the... See more

Quality

Clients share positive opinions on quality, with many praising the durability and clever design of toys,... See more

Subscription

Customers consistently note positive experiences with subscription services. Many reviewers express delight... See more

Customer service

Consumers generally express satisfaction with customer service, often describing it as fantastic,... See more

Delivery service

Users describe ambiguous interactions with delivery service. Many customers express delight with their pets'... See more

Based on these reviews

Rated 5 out of 5 stars

BarkBox is such a fun monthly treat for our girls, and their customer service is amazing! We have been customers since 2018, and they have adjusted our plan several times as our dogs' toughness needs... See more

Rated 5 out of 5 stars

You definitely care about pleasing the pups and their owners as well. I have never seen such cute and cleverly designed toys…each one is unique and makes me smile! Our dog gets so excited whenever a n... See more

Rated 5 out of 5 stars

Since my dog was a pup she anticipates bark box every month! She is american pitbull terrier and thrives on super chewer toys. Barkbox has been a savior for those precious powerful chompers! And the d... See more

Rated 5 out of 5 stars

Quality toys and treats at an affordable subscription price. Delivery is always quick and the company has done a great job of making small changes on their end to keep their prices down. Also like th... See more


Company details

  1. Animals & Pets

Written by the company

At BARK, our mission is simple—make all dogs happy. That's why we're proud to be Co-Owned by the very pups we serve. It's a legal nightmare but we're running with it.

Scout's Honor Guarantee

We guarantee 100% Happiness

We guarantee 100% Happiness
If your dog isn't happy with their BarkBox or Super Chewer box, we'll work to make it right. Email us at experience@barkbox.com to connect with our dedicated Happy team.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

9K reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

This box was perfect

This box was perfect! She loved her toy., new favorite! Jerky treats make her so happy too. Thank you customer service for hearing me!

March 19, 2026
Rated 5 out of 5 stars

Love

My dogs loves the toys and snacks and the customer service is always excellent

March 19, 2026
Rated 5 out of 5 stars

Barkbox has been great for all of us!

Barkbox has been great for all of us!! Artie absolutely loves his toys, and gets so excited when he sees the box at the door! Great quality, and the team is always responsive and helpful if we ever have an issue (which is very far and few between!) I recommend it to everyone, such a great company, great quality toys, and great experience!

March 19, 2026
Rated 5 out of 5 stars

Dog approved

New treats are much improved from the older ones and my dog can’t wait to retrieve her bark bag from the front porch. Not sure how she knows it’s her package.

March 19, 2026
Rated 5 out of 5 stars

Barkbox stands behind their toys@

So happy that Barkbox kindly replaced a toy that my dogs uncharacteristically unstuffed. Truly a surprise that they offered to do this. They also asked what type of toys my dogs like best. My girls were thrilled with the selected toy and immediately started playing with the chipwich squeaky toy.

March 19, 2026
Rated 5 out of 5 stars

Happy

Every time I’ve had a problem they solved in a timely manner. Always polite and nice to talk too

March 19, 2026
Rated 4 out of 5 stars

We love bark box

We love bark box. The treats are perfect and we love the toys each month.

March 19, 2026
BarkBox logo

Reply from BarkBox

Thank you for your kind words! We’re so glad you and your pup are enjoying the treats and toys each month. We appreciate you being part of the Bark pack!

Rated 5 out of 5 stars

Very friendly

Very friendly and addressed my concerns professionally. Took all my pets into consideration and gave my several options. Confirmed my request was correct.

March 19, 2026
Rated 3 out of 5 stars

Well not great.

Well, not only did I not receive February’s bark box I still haven’t received Mark’s book box and in February they told me they would send me toys to make up with it and they never arrived so I had to contact customer service again and they said they would send me more and I haven’t gotten those either!!! customer service is usually phenomenal, but I’m struggling lately

March 19, 2026
BarkBox logo

Reply from BarkBox

Thank you for sharing your experience. We’re very sorry you didn’t receive your February order and the missing toys. We understand how frustrating this has been. Our team will reach out directly via email to assist you further. We truly appreciate your patience.

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