I ordered a pet cooling mat on July 25, 2025. Today is August 11th and still no mat. I believed this would be shipped from a store in the US. When I tracked it, to my surprise, it was shipped from Ch... See more
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Lucky to even get a one star
Lucky to even get a one star. I ordered the cooling mat for my dog, to eventually receive a flimsy mat nothing like the one they advertised. It is smaller, has no BarkShield label and certainly does not cool to touch. I have contacted the company, but they have not responded with any solution or refund offer. A complete con
Thank goodness for Bark Shield
From the first try, the Bark Shied has worked incredibly well. My neighbours have even noticed the difference. I only have to show the device to my dog and she stops barking. I wish I would have known about this 5 years ago.
Easy to use
Easy to use. Only took a couple of times. Great product. So glad I got one
Trust me, I was skeptical!
Trust me, I was skeptical!~ I have a West Highland Terrier and a miniature Dachshund, both well known as barkers! Absolutely changed my life! It only took a couple of tries and now just the threat of me bringing out the ORANGE box works. I'm sure my neighbors appreciate it as well.
Awful company
Awful company. Customer service is shocking. My order has not arrived after 3 weeks despite them telling me it has been despatched. Tracking history continually shows in transit. When I finally got a rely from them it looks like my order hasn't even been despatched despite them telling me it has. Im beginning to think they're a scam.
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