Really pleased with this company. Bought a backpack and walking trousers for my son. The item descriptions and reviews were very useful. My son is happy with both.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent! I ordered an outdoor jacket that would ordinarily be in the upper price segment, but was heavily discounted at Basecampgear. 60% off, or so, even more when comparing to Swiss prices. I... See more
Really good range of quality gear. We’ve been familiar with the ultralight outdoor site for a while now, so very interested to discover their sister site, specialising in the opposite end of the scale... See more
Although the boots I bought were a bit too tight for my feet, sorting out a replacement and then a refund has been an easy process. I spoke to a lovely person at the company who sorted me out and I ca... See more
Company details
Information provided by various external sources
BasecampGear is a venture concerned with the supply of camping equipment designed to be used in remote places where quality and reliability are paramount. As our name suggests we supply equipment designed for extended stays in places accessed using vehicles or with limited trekking involved, from the Lake District to the Himalayas.
Contact info
4.8
Excellent
382 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
As ordered & delivered quickly.
January 20, 2025
Great custom support.
I bought a jacket on the website while I was in France. Unfortunately, there have been problems with a document that were quickly solved by the staff. I had a great experience with the supporting team, they replied to my emails almost instantly providing solutions. I highly recommend it if you are in the UK. For people living in the EU, remember that you'll have to pay customs taxes and fees (that is why I did not keep the jacket and gave it 4 stars).
January 23, 2025
Unprompted review
Brilliant company ordered wrong managed…
Brilliant company ordered wrong managed to change order same day as dispatch for next Day delivery
December 18, 2024
Highly Recommended
This store offers exceptional quality products with a fantastic selection of tools to help you find exactly what you need. The interface includes a variety of filters, making the shopping experience seamless.
Their customer service is top-notch, and the prices are excellent—especially if you take advantage of sales or discounted items.
Overall, a great shopping experience for hiking enthusiasts. Definitely recommend!
November 18, 2024
Great service and price on my new…
Great service and price on my new jacket, just what I need for winter!
September 19, 2024
Very helpful when looking for outdoor…
Very helpful when looking for outdoor equipment products.
June 19, 2024
Excellent service
Excellent service. Had a couple of contacts via email before purchase which gave me all the information I needed. I’ve very happy with my buy.
May 23, 2024
Excellent price and very speedy…
Excellent price and very speedy service.
Will buy again.
March 20, 2024
Great on line shopping experience.
After looking on the WWW. I found exactly what I was looking for at a good
price.
Item posted arrived on time.
Thanks.
MC
January 26, 2024
Fantastic.
Truly lovely experience with Basecamp Gear; the staff were friendly, patient and accommodating. I loved the fact that I had the option to pitch the tent before buying and the service was catered to my needs. A lovely local business who I will use again
January 29, 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.