Basildon ACR - Croydon Reviews 10

Two words "Absolutely outstanding". Maj and Mateusz our installer here in for the Leicester region have been exceptional in helping us choose an AC unit for critical heating in the winter and cooling in the summer. The technical knowledge about the product and installation and care have been superb. We are now considering using this company for further rooms. Mateusz professionalism is second to none, and the quality of the installation is just WOW! Maj an exceptional leader. Thank you both!

I just need to sort out my Annual PPM so will be in touch.

Perfect service from start to finish great communication one of the few companies who actually under promise and over deliver. Thank you.

A really nice company to deal with. A proper quote and changes made quickly. My unit was ordered on Wednesday and fitted on the Monday. The fitters were really nice guys and despite some inclement weather did a really good job and left the place clean and tidy. I really can't fault them. The aircon unit works as well! a really satisfied customer. Well done full marks and I don't normally write reviews but this deserves it.

Frankly, their service was really good. Efficient, effective and very well done.

One small remark, as these jobs tend to take a big part of the day, the clean-up from the drilling has not been done (almost) at all which is not what I had hoped. Other than that, price, service and quality are really good!

Nice guy and had gone above and beyond for completing installation.

Ismaiel came to my house today to install two Aircon units. There was some challenges along the way with not being able to find the cable because my builder had not found it himself and therefore wasn’t able to explain it to us however he was awesome and very patient with me and he finished the work just now and I’m very very happy so thank you so much team For introducing me to Ismaiel Make sure you feed him chocolates because he likes that too LOL.

Great price, excellent speed of delivery and fitting. Polite technician/installer... couldn't recommend more highly. Within one week of ordering I had a working A/C system in our garden room... a real game changer..

I don’t usually leave reviews, and in fact, this is my first one. But I feel compelled to share my positive experience with this company because of their exceptional service. When I called to inquire about an AC unit, they didn’t try to upsell me to the most expensive model. Instead, they asked about the size of my room and my specific needs, then recommended an appropriate unit. Rather than simply providing a lump sum quote, they broke down the costs into the unit price, parts like piping, and labor. This transparency was very helpful and stood out compared to other companies I contacted, who just quoted a flat price.

The unit was delivered the very next day, and the technician, Mr. Ismail, installed it a few days later. He went above and beyond to ensure the installation was completed on the scheduled day, despite some challenges posed by my house’s construction. About a month later, during a heatwave with temperatures over 30°C, the condensation pump failed. I called the company around 9 AM for a warranty service, and Ismail responded promptly, scheduling the repair for the same day. He arrived around 2 PM, diagnosed the issue, and replaced the part under warranty. The AC has been working perfectly ever since.

This is a truly hassle-free company. You can trust them to help you find the right AC unit, install it professionally, and provide ongoing support with the highest level of service.

Great job and very cost-effective. Did everything we wanted them to do, very knowledgable and made good suggestions from my requests.

Had aircon done with this company,very friendly and professional from start to finish,highly recommended.