baskettop.com 

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Rated 1 out of 5 stars

REALLY REALLY .... 1. I was interested in the product NOT the subscription. Don't mix subscriptions with product buys. 2. First time login THEIR given password. There was no prompt or upda... See more

Rated 1 out of 5 stars

I bought an item late November 2023 from Facebook. It was advertised in Australia dollars, but charged to my account in US dollars. Waited for the tracking number, none came, checked email address... See more

Rated 1 out of 5 stars

This company is a Scam, when you purchase anything they sign you up for a renewal subscription at a cost of $60 which is deducted from your credit card unknown to you.. do not give them your credit ca... See more

Rated 1 out of 5 stars

Same thing happened to me as many others here. My mistake for ordering from an overseas online company without doing my research. Got the foam cleaner and was signed up to a subscription that I was to... See more

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Buyer be careful

Buyer be careful, this website will start to charge you even after you cancel your membership. Do not buy any membership , I had to replace my credit card to stop them charging me.

July 1, 2023
Unprompted review
Rated 1 out of 5 stars

Buyers Be Aware!

I have purchased many items online but this company Baskettop is by far the shadiest. BE AWARE! They don't tell you there is an 18 day trial period and then a membership that incur additional charges without you knowing until your credit card is charged. And, after 3 weeks I still have not received the item I ordered. After 5 emails that finally resulted in someone from their customer service dept. telling me I had to pay the membership fee, I canceled my credit card and my bank refused their additional charges. DO NOT ORDER FROM THEM.

June 7, 2023
Unprompted review
Rated 1 out of 5 stars

Unhappy

I ordered some bras. Received and tried straight away. Was not happy with them as padding was different to what they say and looked like. Same day I emailed for a return as the 100% guarantee refund if not satisfied. It is a lie. I explained what I want happy with describing what happened. They said it is not a good enough reason so no money returned. Also they didn't state that every month they will debit your card with an amount of 59.23aud. I emailed and they did cancel my membership and I cancelled my card to make sure no more would come out.
They are scammers and wouldn't trust them 200%.

June 26, 2023
Unprompted review
Rated 1 out of 5 stars

Hidden Subscription Monthly Charge

Ordered one product on June 9th, card was charged, order has not been confirmed as of June16th chat on line 16–25-day delivery span, left me online hanging???
Logged in to the account and found I have signed up to a $39.90 per month subscription so cancelled it shows as pending how strange
I wait to see the outcome wont use them ever again

June 16, 2023
Unprompted review
Rated 1 out of 5 stars

This company is ripping us off

This company is ripping us off , they just get your details and mis use it , I recommend if anyone order from then please change your bank details otherwise they keep you making member without your consent , they are located in Nicosia (Cyprus) ruining the name of beautiful country .

June 14, 2023
Unprompted review
Rated 1 out of 5 stars

Beware

Beware. Headphones were exactly what I ordered and even though I canceled subscription they continued to charge different orders I didn't make, got kicked out of 3 chats before finally getting a confirmation email everything was canceled...took a lot of frustration, patience, threatening going to the fraud department (which was my next step) fingers crossed this is the last time I'll have to deal with this, I'm out 50$ because even though I canceled and it said canceled they require proof by email that they canceled it...judging by other reviews it's clear that buyer needs to proceed with caution.. they wouldn't let me remove my CC info either so I'll have to check my statements every week to make sure no hidden charges

June 13, 2023
Unprompted review
Rated 1 out of 5 stars

Beware of scam!

Ordered the 2 for 1 bras. Got it a month ago and they tried to charge me again! Had to cancel my card and go through all that just not to pay over $100 for 2 bras that are not even worth $25! BEWARE! Any body that doesn't accept PayPal is a bit dodgy!

June 13, 2023
Unprompted review
Rated 1 out of 5 stars

Buyer Beware-Like many I purchased an…

Buyer Beware-Like many I purchased an inferior set of bone conducting earphones, but was enrolled in a monthly subscription that I was unaware of. This subscription is the real money making "bait and switch" worth many times more than the mere fancy poor quality crappy product. Despite my cancellation of the subscription on May 15th thru their website they continue to bill for the unasked for useless "subscription " as of June 6th.

My only effective defence has been to cancel my credit card to stop the bleeding. Now to see if my credit card company will take this on to retrieve any of the hidden subscription fees, BasketTop claimed that this subscription was explained in their confirmation email- but there is not one word about it in my received confirmation email. Very fancy evasions !

June 5, 2023
Unprompted review
Rated 1 out of 5 stars

It's a scam

It's a scam! After a single purchase I was charged monthly for a subscription I never signed up for.

May 17, 2023
Unprompted review
Rated 1 out of 5 stars

WARNING

WARNING! Hidden subscription when you order. You have 18 days to cancel the subscription but even though I cancelled on my account and via email, they refused to accept my cancellation until I contacted their chat.

June 2, 2023
Unprompted review
Rated 1 out of 5 stars

IT'S A SCAMMER!!!

IT'S A SCAMMER!!!! ATTENTION. I ordered the Chiropractic Neck Traction Pillow. 10 days left but I didn't receive anything. However in my status it is written that order was "completed". Besides that, after I logged in the personal area on the site, it appeared that I was subscribed to monthly payment. I didn't knew!!!! So far I wrote to the chat, to unsubscribe me. It can take 48 hours!!!

.... and they didn't unsubscribe me. As a result, I didn't get product and need to block the card.

May 18, 2023
Unprompted review
Rated 1 out of 5 stars

Beware, Baskettop.com subscription scam!!!

I ordered a bone-conduction headset which I received and paid for. They are of inferior quality with no base sound in them at all so I wasted my money really. Today I noticed that I've been charged for another AU$60 for subscription that I didn't know I'd apparently signed up for. (My original purchase was for AU$46) I contacted them on line and was told that they will cancel my subscription now but that money has already been taken so it is lost to me, and that I should have read the information more carefully. They tell me they sent an email to me saying I had until a certain date to opt out...but as I wasn't aware that I had opted in, I didn't think I needed to do anything. I have now read your site and found out that many more people have been caught by this scam. I wrote a cutting reply to the company.

May 12, 2023
Unprompted review
Rated 1 out of 5 stars

I ordered earbuds which turned up all…

I ordered earbuds which turned up all good I thought that would be the end of it but no, I was charged for subscription that I wasn't aware I agreed to, I came here to find a few others had the same happen, really not happy, that money is wasted, money I really don't have to waste ...not happy Jan!!

May 8, 2023
Unprompted review
Rated 1 out of 5 stars

Don't purchase from Baskettop

Purchased headphones on the 17th of April. Was immediately put on a monthly subscription and was charged $59 on the 5th of May. Have emailed and requested to cancel my subscription. Have not yet had any response. Note: to cancel subscription from Baskettop. Log into your account using details they emailed you. Navigate to the top of screen to the 3 small lines (next to trolley icon). Click on that and select "contact" then scroll down to "cancel membership", enter you email and password.

May 5, 2023
Unprompted review
Rated 1 out of 5 stars

I bought a backpack from this company…

I bought a backpack from this company worth $34.99 USD plus delivery and conversion it’s costing me around $59 AUD. The bag was not good quality which maybe my fault because I trusted the good advertising. The worst one was that I didn’t know that I was straight away put on their membership without any notification. In the email it’s just saying that I could log in with a password if I wanted to see my information. Little that I know that I was on 18 days trial of $39.90 USD per month. So my credit card was charged again because I didn’t cancel. Very bad scam company. Cost me $60 AUD for a really bad bag but an experience. Don’t buy from this company .

May 4, 2023
Unprompted review
Rated 1 out of 5 stars

Avoid Baskettop.com scam merchants.

I wouldn’t give it half of a star even. Just a big fat zero. They are unscrupulous. No business ethic. Bought bluetooth headphones 25 March. Received it two weeks later. Lousy sound quality. Doesn’t sit on/around ears. Too small, no adjustment on band whatsoever. Falls off easily. Schoolkid design at best. “Bone conduction” my foot! Sought to return it for full refund. Got fobbed off with the dumbest return policy: asked me to provide “proof” by “videotaping the “headphone’s sound”. Gobsmacked by such asinine idiocy. These are clearly defects. No thought given to the design. Cheap made-in-China gimmick. You couldn’t get more asinine than this policy. Con mercants. Obviously I have been cheated of my money and sold a dud and a scam. Not putting up with scammers like Baskettop.com You shouldn’t either. Avoid buying anything from Baskettop.com

March 11, 2023
Unprompted review
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