Bassetts Bathrooms | Heating | Renewables Reviews 332

Klaire at the Lisburn branch couldn't have been more helpful. The range on display in-store was fantastic - huge variety of styles and the staff were great at explaining all our options. Really happy with what we ordered!

Had a great experience with Bassett's and Zak from design and concept through to after sales service and follow up support. Got a great bathroom now too, would recommend.

I made an appointment at Bassetts Lisburn branch, met with Klaire. From the minute I walked in she was so helpful, I had 6 bathrooms to choose, she helped me as I had no idea what I was looking for. We chose everything on that day! Klaire arranged delivery, kept in touch with myself & my plumber regarding my order. I went back 5 weeks later to get some mirrors & accessories for the bathrooms, again Klaire helped & advised me. I couldn’t recommend Bassetts in Lisburn higher! If ever I need anything again I will definitely return there, customer service was amazing everyone I spoke to were very pleasant! I’ll admit to being a very fussy customer & I’ll definitely return to this branch if I ever need anything again. Delighted!

Fantastic service from start to finish. Couldn’t recommend the team at Bassett’s enough. Incredibly helpful and were able to make our vision come to life.

Excellent customer service from Bassetts in Lisburn. Klaire very helpful, reassuring and efficient. Excellent at keeping me up to date, made the whole process easier and made all the difference.
Thanks Very Much

Excellent customer service. Encountered a small issue with the supplier and Klaire sorted it straight away! She was super helpful and kept me updated!

I can highly recommend Tracey from the Portadown branch. Tracey gave each member of my family time and attention in order for us to select a bathroom suitable for our family needs. She wasn’t pushy and had great patience with us. Tracey has great product knowledge and liaised with our family from start to finish.

Fiona, Marc and Jayne

Visited the Boucher Road store recently and the service was absolutely outstanding! Zak was extremely helpful by answering my many questions and even better he was extremely friendly as well. An absolute pleasure to deal with. I would highly recommend visiting the store!

We dealt with Zak when refurbishing our bathroom. He was very helpful and dealt with any queries very quickly. His customer service was first class and he was a pleasure to deal with .

Zak was very proactive and quickly helped troubleshoot our problem. The part for our shower was available within 24 hours.
Thank you.

Clady Branch

Good showroom. Conrad is an expert in his field and we found him very helpful and good to deal with. Would recommend.

Morning to all we purchased a bathroom suite from Brenda Hall recently , Brenda was so professional in her approach and talked us through the design recommending different colours and designs that would be suitable for us great sales techniques and very knowledgeable on all the products ,after submitting our measurements we were sent a PDF drawing of the design and also a quotation within a few days delivery of our products was also carried out as and when required great service .
Thanks to Brenda and the team .Also Joe in the plumping department trade counter who sourced me a part for a gas boiler that had been obsolete for 10 years great service went that extra mile for the customer.
Highly recommend Bassetts Portadown as a company, a great experience all round .
Thanks .
Kyle Hughes

Clady Branch.
We recently had to refurbish our bathroom and shower room. Conrad was extremely helpful and very approachable we will definitely be back.

Brilliant service from Brenda at the Portadown branch. She really got my vision, & guided me in the right direction, & budget! Brenda really knows her products & was great at pulling it all together. Would highly recommend, Thxs Brenda!

Mark in Coleraine branch was very helpful from our first visit. He showed great knowledge and was able to advise us on what items would suit our bathroom.

Needed to completely redo my bathroom. Didn't know where to begin. Conrad advised me through tiles,fittings etc. His expertise and advice was invaluable. Project now completed and I'm completely satisfied. Being able to select everything from floor to ceiling in one showroom was also a bonus. I also appreciated the appointment system by which Conrad was able to give his uninterrupted attention.

Excellent correspondence between myself and Conrad at Bassets Clady- very helpful and will definitely be back again!

Mark in Coleraine highly recommend He took great care, listened & looked after my every concern

We purchased two bathrooms from Bassets in Portadown. Brenda, the showroom manager, guided us throughout the whole process of planning the bathrooms and selecting the products with her enthusiasm and broad knowledge. Brenda was in every aspect very helpful, and we ended up with two fantastic bathrooms. Thank you very much.

It's a one stop shop for every bathroom item you need at Bassetts Clady. Bassetts are lucky to have Conrad. He helped to make the whole process easy answering any questions we had about different products whether face to face or via email when needed. He has a great wealth of knowledge and I've always found him to be really pleasant, very helpful and efficient. Recommend highly!