Bassetts Bathrooms | Heating | Renewables Reviews 332

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Excellent experience from start to finish. Newry store Newry store: assisted by Martin. Advised on best solution for our bathroom ensuite. The range of colours and quality of a very high sta... See more

Rated 5 out of 5 stars

We bought a full bathroom suite from Bassetts Downpatrick. Gareth has been exceptional. Brilliant product knowledge and detailed advise on fixtures & fittings. From first enquiries through to... See more

Rated 5 out of 5 stars

I recently had the pleasure of having Naiose help me design my new bathroom. I started the process in the Downpatrick store & followed Naiose to Newry when she was transferred. She is so friendly & he... See more

Rated 5 out of 5 stars

We recently replaced our family bathroom & used Bassetts as the main supplier of materials. We were very happy with the choice & quality of goods available. Klaire made the experience very smooth for... See more

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Company details

  1. Bathroom Remodeler

Written by the company

For inspiration and advice on bathrooms, heating and tiles, visit Bassetts.


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4.7

Excellent

TrustScore 4.5 out of 5

332 reviews

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Rated 5 out of 5 stars

Omagh, Northern Ireland

Have been dealing with Omagh Northern Ireland branch over last few months. Everybody super helpful. Will be back.

February 15, 2022
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Reply from Bassetts Bathrooms | Heating | Renewables

Thanks for sharing your feedback, we really appreciate it!

Thanks for your trust.
Bassetts Customer Service Team

Rated 5 out of 5 stars

Highly Recommended!

We have just finished replacing our 3 bathrooms using Bassetts Portadown and are just delighted with the results! Brenda gave us brilliant advice and support throughout and nothing was ever a bother. Highly recommended!

February 14, 2022
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Reply from Bassetts Bathrooms | Heating | Renewables

Thanks for sharing your feedback, we really appreciate it!

Thanks for your trust.
Bassetts Customer Service Team

Rated 5 out of 5 stars

Exceptional customer service from…

Exceptional customer service from Geraldine in Bassetts Dungannon. She went above and beyond to make sure we had covered all areas of choosing the perfect bathroom suites and Tiles. We highly recommend Bassetts Dungannon as a company. A great experience all round.

February 8, 2022
Unprompted review
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Reply from Bassetts Bathrooms | Heating | Renewables

Hello

Thank you for sharing that with us! We are delighted to hear you had a great experience in our Dungannon showroom. I will let Geraldine know your kind and much appreciated feedback.

Thanks for your trust.
Best Wishes,

Bassetts Customer Service Team

Rated 5 out of 5 stars

A fantastic showroom with plenty of…

A fantastic showroom with plenty of choice Darren at Bassettes bathrooms was a great help. He allowed us the time to look around the showroom under no pressure to buy. He answered questions on the sizes we needed and the cost of individual items nothing was to much trouble. The prices were a lot lower than in other bathroom showrooms we had visited and I feel the quality of the products superior.Darren gave us time time to choose what we wanted I felt I could relax and take my time no pushy sales patter. He was knowledgeable and attentive when asked for product information and prices which made choosing so straight forward. He gave us all the information we needed to make an informed choice. we would definitely recommend bassets bathrooms

February 4, 2022
Unprompted review
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Reply from Bassetts Bathrooms | Heating | Renewables

Hello

Thank you for sharing that with us! We are delighted to hear you had a great experience in our Boucher Road showroom. I will let Darren know your kind and much appreciated feedback.

Thanks for your trust.
Best Wishes,

Bassetts Customer Service Team

Rated 5 out of 5 stars

Get your next bathroom here!

Excellent service! We had the absolute pleasure of working with Tracey Hendron in Portadown from start to finish - she kept us right with everything from measurements, styles and product selection (even changing room designs and colours at the last minute!) Tracey was always available to reassure all of our concerns with no stress at all.

We couldn’t recommend the business highly enough - a massive thank you to everyone in the Portadown branch! :)

February 3, 2022
Unprompted review
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Reply from Bassetts Bathrooms | Heating | Renewables

Thank you for taking the time to review Bassetts. This is great feedback - we will let Tracey know.

Rated 5 out of 5 stars

David at the Whitewell Rd 5 Stars

Recently ordered a number of column radiators and valves from the Whitewell Road branch and must say i can’t believe how good the experience was.

I dealt with David start to finish and he was very patient with me and extremely helpful to make sure i was 100% content that i was ordering the right things for my needs.

Honestly can’t thank him enough and over the moon with the price, quality and speed of delivery of everything.

Keep up the great work David.

January 29, 2022
Unprompted review
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Reply from Bassetts Bathrooms | Heating | Renewables

Thank you for your review. Great feedback for us.

Rated 5 out of 5 stars

Fantastic service from Darren

Fantastic service from Darren in the Boucher Bassetts Branch! He has gone above and beyond, sourcing items for us and helping us out at every turn. We will be back in the near future to sort out our other bathroom. Thank you for everything Darren. Great help and brilliant service.

January 28, 2022
Unprompted review
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Reply from Bassetts Bathrooms | Heating | Renewables

Great feedback - thanks for choosing Bassetts.

Rated 5 out of 5 stars

Well done Darren, thank you

I purchased my full bathroom suite from Boucher Road branch.
I was dealing with Darren. He was very patient and polite and answered all our questions. He took his time to advise us on different styles to suit our family and budget.
The bathroom was of a great standard, I am so impressed with the changeover and would highly recommend this shop.
Thank you

January 15, 2022
Unprompted review
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Reply from Bassetts Bathrooms | Heating | Renewables

Thank you for taking the time to review us, we will pass this fantastic feedback on to the team.

Rated 5 out of 5 stars

First class service by Geraldine in Dungannon Branch

First class service by Geraldine in Dungannon branch. Very friendly and helpful when picking our bathroom.

January 13, 2022
Unprompted review
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Reply from Bassetts Bathrooms | Heating | Renewables

Thank you for taking the time to review us, we will pass this fantastic feedback on to Geraldine and the team.

Rated 5 out of 5 stars

Boucher Road, Belfast.

The staff in Boucher Road could not have been more helpful. When updating a bathroom in an older house there will always be problems and Darren dealt with them promptly and efficiently. He has extensive knowledge, which is a bonus as it is so useful when your salesman understands the plumbing side as well as advising on design and furniture.
Thank you, Boucher Road, for a most pleasant experience.

January 4, 2022
Unprompted review
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Reply from Bassetts Bathrooms | Heating | Renewables

Thanks for sharing your feedback, we really appreciate it!

Thanks for your trust.
Bassetts Customer Service Team

Rated 5 out of 5 stars

We had quite a demanding order with…

We had quite a demanding order with Bassetts in Clady for new bathrooms suites and column radiators, but the team were friendly and helpful at every turn.

December 10, 2021
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Reply from Bassetts Bathrooms | Heating | Renewables

Thanks for sharing your feedback, we really appreciate it!

Thanks for your trust.
Bassetts Customer Service Team

Rated 5 out of 5 stars

Clady branch- great service

Conrard in the Clady showroom was a great help when we where picking for our bathrooms and gave us some good advise when trying to decide. Lots of lovely items to choose from in Clady!

December 10, 2021
Unprompted review
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Reply from Bassetts Bathrooms | Heating | Renewables

Thanks for sharing your feedback, we really appreciate it!

Thanks for your trust.
Bassetts Customer Service Team

Rated 5 out of 5 stars

High quality goods & services

We recently replaced our family bathroom & used Bassetts as the main supplier of materials. We were very happy with the choice & quality of goods available. Klaire made the experience very smooth for us & guided us toward the most suitable choices for our needs. The bathroom has recently been fitted & really looks fantastic. We are delighted with the final product!

December 1, 2021
Unprompted review
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Reply from Bassetts Bathrooms | Heating | Renewables

Thanks for sharing your feedback, we really appreciate it!

Thanks for your trust.
Bassetts Customer Service Team

Rated 5 out of 5 stars

Great customer service!

Friends recently replaced their bathroom and ensuite and they recommended Bassets to me.
I didn’t really know what I wanted, but Klaire spent a lot of time showing me the different options for my bathroom fittings and tiles. Bassets have a good range of products and tiles to choose from, and provide a very high level of customer service.
I am really pleased with everything that I’ve chosen, can’t wait to see the finished product!

November 26, 2021
Unprompted review
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Reply from Bassetts Bathrooms | Heating | Renewables

Thanks for sharing your feedback, we really appreciate it!

Thanks for your trust.
Bassetts Customer Service Team

Rated 5 out of 5 stars

Klaire in the Lisburn branch was superb…

Klaire in the Lisburn branch was superb to deal with. Used her expertise to guide us to the right choices. Highly recommended!

November 26, 2021
Unprompted review
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Reply from Bassetts Bathrooms | Heating | Renewables

Thanks for sharing your feedback, we really appreciate it!

Thanks for your trust.
Bassetts Customer Service Team

Rated 5 out of 5 stars

Great service from Geraldine in the…

Great service from Geraldine in the Dungannon branch, so helpful

November 26, 2021
Unprompted review
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Reply from Bassetts Bathrooms | Heating | Renewables

Thanks for sharing your feedback, we really appreciate it!

Thanks for your trust.
Bassetts Customer Service Team

Rated 5 out of 5 stars

Excellent service at Portadown.

Excellent service recently (Oct 21) from Tracey at Portadown branch. Her product knowledge, skill and patience were really helpful when we were selecting fittings and tiles for a bathroom and en suite. Due to house moves this was a return visit, the last in 2017, and the main draw was to avail of Tracey's experience and assistance which had been much appreciated first time around.

November 24, 2021
Unprompted review
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Reply from Bassetts Bathrooms | Heating | Renewables

Thanks for sharing your feedback, we really appreciate it!

Thanks for your trust.
Bassetts Customer Service Team

Rated 5 out of 5 stars

Very knowledgeable staff

Nicola from the Enniskillen store was very patient, informative and knowledgeable. She provided lots of ideas and options and we loved the end result.

November 23, 2021
Unprompted review
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Reply from Bassetts Bathrooms | Heating | Renewables

Thanks for sharing your feedback, we really appreciate it!

Thanks for your trust.
Bassetts Customer Service Team

Rated 5 out of 5 stars

Creative team at Bassetts Omagh

Excellent service, great suggestions and depth of knowledge of the products - the Omagh showroom team ensured that my bathrooms are all fabulous. Thank you, especially to Camelia!

November 23, 2021
Unprompted review
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Reply from Bassetts Bathrooms | Heating | Renewables

Thanks for sharing your feedback, we really appreciate it!

Thanks for your trust.
Bassetts Customer Service Team

Rated 5 out of 5 stars

Great customer service

Great customer service. The salesperson (Andrea) had outstanding product knowledge and was extremely helpful. Price was also on point! Would highly recommend!

November 23, 2021
Unprompted review
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Reply from Bassetts Bathrooms | Heating | Renewables

Thanks for sharing your feedback, we really appreciate it!

Thanks for your trust.
Bassetts Customer Service Team

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