While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Bathroom Supply Store

Written by the company

BathLux was formed by Bathroom Experts, with a combination of 28 years of showroom and fitting experience. Discover the best of both worlds - exceptional customer service and unbeatable prices at BathLux. We are an Approved Retailer for all the brands on our Website and supply unique, custom and luxury Bathroom Products. We are here to help you create your perfect bathroom!


Contact info

3.6

Average

TrustScore 3.5 out of 5

10 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love my copper bath !

Love my copper bath! Perfect finishing touch for my new bathroom. I accidentally made a mistake with the delivery address but the team were quick to resolve my issue. Great product, great customer service, can't recommend enough!

March 13, 2024
Unprompted review
Rated 5 out of 5 stars

Thanks to Andy and the team

Thanks to Andy and the team, you’ve been a great help throughout the process.

October 18, 2023
BathLux logo

Reply from BathLux

Hi Joseph,

Thank you so much for taking the time to share your positive experience with BathLux! We're thrilled to hear that Andy and our team were able to provide you with excellent assistance throughout your journey with us.

At BathLux, we strive to deliver top-notch customer service and make the process of transforming your bathroom a seamless and enjoyable experience. We greatly appreciate your kind words and are delighted to have been of great help to you.

If you ever have more questions or need assistance in the future, please don't hesitate to reach out. We're here to ensure that you continue to enjoy the premium products and service that BathLux is committed to providing.

Thank you for choosing BathLux, and we look forward to serving you again in the future!

Best regards,
BathLux 🛀

Rated 5 out of 5 stars

Top quality product and great service

Top quality product and great service. Highly recommend!

October 2, 2023
Unprompted review
BathLux logo

Reply from BathLux

Hi Pad,

Thank you so much for taking the time to leave such a positive review on Trustpilot! We truly appreciate your kind words and are delighted to hear that you had a great experience with BathLux.

At BathLux, we are committed to providing our customers with the highest quality products and exceptional service. Your feedback reassures us that we are on the right track. It is our top priority to help you create the bathroom of your dreams, and we are thrilled to have been a part of your project.

Your satisfaction means the world to us, and your review is a testament to our team's hard work and dedication. If you have any friends or family looking to upgrade their bathrooms, we'd be grateful if you could refer them to BathLux, so they can experience the same level of quality and service that you did.

Once again, thank you for choosing BathLux, and please do not hesitate to reach out to us if you ever have any questions, concerns, or need further assistance. We look forward to serving you again in the future.

Warm regards,
BathLux 🛀

Rated 5 out of 5 stars

Stunning copper bathtub

Stunning copper bathtub, these guys are the real deal, highly recommend!

September 29, 2023
Unprompted review
BathLux logo

Reply from BathLux

Hi Graham,

We wanted to express our sincere appreciation for taking the time to share your positive experience with BathLux on TrustPilot. It's customers like you that motivate us to consistently strive for excellence in our products and services.

Your feedback means the world to us, and we're delighted to hear that you had a great experience with our bathroom products and services. Your kind words are a testament to the hard work and dedication of our team.

At BathLux, we are committed to providing our customers with top-quality bathroom solutions, whether it's our wide range of luxurious fixtures, our exceptional customer service, or our professional installation services. We are thrilled to know that we met your expectations and provided you with a bathroom you love.

Should you ever need any further assistance or have any questions, please don't hesitate to reach out to our customer support team. We're here to help.

Once again, thank you for choosing BathLux and for taking the time to share your positive experience. Your review is a valuable endorsement that will inspire us to continue delivering the best in bathroom solutions.

We look forward to serving you in the future, and we hope your beautiful bathroom brings you joy and satisfaction for years to come.

Warm regards,
BathLux 🛀

Rated 5 out of 5 stars

Fantastic tub and awesome service

Such a great product and amazing service!!

September 27, 2023
Unprompted review
BathLux logo

Reply from BathLux

On behalf of the entire BathLux team, we want to express our sincere gratitude for taking the time to leave such a glowing review on Trustpilot. Your feedback is incredibly important to us, and it's heartwarming to hear that you had a positive experience with our products and services.

At BathLux, we strive to provide our customers with top-notch bathroom solutions, and it's always wonderful to know when we've met or exceeded your expectations. Your kind words inspire us to continue our commitment to excellence and ensure that every BathLux customer enjoys the same level of satisfaction.

If you ever need assistance with any future bathroom projects or have any questions or concerns, please don't hesitate to reach out to our dedicated customer service team. We're here to support you every step of the way.

Once again, thank you for choosing BathLux, and for sharing your positive experience with others on Trustpilot. Your review serves as a valuable testament to our commitment to quality and customer satisfaction. We look forward to serving you again in the future.

Warm regards,
BathLux 🛀

Rated 5 out of 5 stars

Amazing bathtub and service very happy…

Amazing bathtub and service very happy and will definitely be using them again.

Thank you

September 13, 2023
Unprompted review
BathLux logo

Reply from BathLux

Hi Kimberley,

We hope this message finds you well. We are thrilled to read your positive review on TrustPilot, and we want to express our sincerest gratitude for taking the time to share your experience with BathLux. Your feedback means the world to us, and it's customers like you who inspire us to continue delivering excellence in the bathroom industry.

We're delighted to hear that you had a positive experience with our products and services. At BathLux, our primary goal is to provide our customers with top-notch bathroom solutions that not only enhance the aesthetics of their homes but also improve their daily lives. It's clear from your review that we've met, if not exceeded, your expectations, and that's the kind of outcome we always strive for.

Our team of experts work tirelessly to offer a wide range of high-quality products that are not only stylish but also functional. We take great pride in the craftsmanship of our products and are committed to ensuring that every BathLux customer enjoys a premium bathroom experience.

Your feedback motivates us to maintain the standards you've experienced, and we're constantly working to improve our offerings and services even further. If you ever have any questions or need assistance in the future, please do not hesitate to reach out to our dedicated customer service team. We are here to assist you every step of the way.

Once again, thank you for choosing BathLux and for sharing your positive experience with others on TrustPilot. Your support is invaluable to us, and we look forward to serving you in the future.

Warm regards,
BathLux 🛀

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look