First time needing support and they were able to help me troubleshoot and diagnose the issue. I owned one of the originals and after the service experience, how well they stood behind their product b... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Just getting started. But evrything has gone smothly so far. Ordering & delivery was easy and prompt. Customer service was very helpful on changing size. Great experience so far
Company replied
I did read a lot of reviews before I commented to the purchase. Not only reviews thru Bathmate, articles online also. One article compared bathmate to extenders, which to me look more difficult to us... See more
Company replied
Although this is my first purchase of any pump I will say it is made very well and really works. I had doubts but after receiving mine and trying out for the past few days I can tell I have gotten lon... See more
Company replied
Company details
Information provided by various external sources
Discover an effective approach to penis enlargement with Bathmate ✅ The world’s best-selling penis pump ✅ Free Shipping ✅ Real Results ✅ & Guaranteed Satisfaction ✅ Buy direct today! ✅
Contact info
United Kingdom
- bathmatedirect.com
4.2
Great
208 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was able track order plus no one knew…
I was able track order plus no one knew what it was but me
February 14, 2026
Reply from Bathmate
Hi Chris
Thank you for your feedback! We’re glad you were able to easily track your order and that the packaging met your expectations for discretion. Your privacy is very important to us, and we truly appreciate your support.
Skeptical buyer
I have to give a 3 star rating for the simple
Fact I’ve only had it for 2 days. I’m the biggest skeptic ever so buying this was a bit of a stretch, but with the 30 day money back guarantee I had nothing to lose an everything to gain (pun intended). My member was perfectly fine prior to purchasing this product, but why not add a little razzle dazzle ya know. So in my first 2 days of usage I notice the erections are more firm and fuller. I haven’t experienced any gains in length or circumference being only used it twice. I don’t think I’ll be sending it back prior to the 30 day window on the return, I intend to keep the device and see where it takes me.
February 4, 2026
Reply from Bathmate
Hi Anthony
Thank you for sharing your honest first impressions! We completely understand wanting to take a little time to see how things progress, and we appreciate you giving it a try. It’s great to hear you’re already noticing firmer, fuller results after just a couple of uses. Consistency is key, and many customers find improvements continue over time. If you have any questions along the way, our team is always here to support you.
It's really incredible
February 6, 2026
Unprompted review
Reply from Bathmate
We’re thrilled to hear you’re enjoying it. We truly appreciate your support!
Reply from Bathmate
That’s great to hear! We’re glad you were able to access the downloads successfully. If you need any further assistance, we’re always here to help.
Easy website to navigate
Easy website to navigate. Good information through out the page
January 17, 2026
Reply from Bathmate
Thank you for your feedback! We’re glad you found the website easy to navigate and the information helpful throughout. We appreciate your support and hope you continue to have a great experience with us.
I’ve been sent over 5 customer surveys…
I’ve been sent over 5 customer surveys since ordering last week. However, in all that time, I have yet to receive notice that my order was shipped.
Why so desperate for a review from me without even knowing if the product is on the way?
December 30, 2025
Reply from Bathmate
Hi Jack,
Thank you for bringing this to our attention, and we’re sorry for the frustration this has caused.
Review requests are for your website experience, automated by TrustPilot and are sometimes sent out before shipping notifications.
We completely understand your concern and agree the this may be frustrating.
If you have any queries about your order, our support team would be more than happy to check your order status and make sure everything is on track - please feel free to reach out to us directly so we can assist you promptly at support@bathmatedirect.com.
Kind regards,
Jamie
I had a Hercules before
I had a Hercules before, went from 5.25 to 6 even. But through a move, I lost it, and miss it. It's a life changing product! A real gem in the ruff.
January 4, 2026
Reply from Bathmate
Hi Kurt,
Thank you for sharing your experience! We’re thrilled to hear the Hercules made such a meaningful difference for you—feedback like this truly means a lot to us. We appreciate your support and are always here if you need any help getting started again.
Kind regards,
Jamie
Great product
This company puts out a good product to help men stay confident and healthy.
December 29, 2025
Reply from Bathmate
Hello!
Thank you for your feedback! We’re proud to offer products that support men’s confidence and overall wellbeing. We truly appreciate your trust and support.
Kind regards,
Jamie
This company fastest support &…
This company fastest support & reactivity about my last order.
Thnak for your help & your prompt assistance.
December 19, 2025
Reply from Bathmate
Hi Jerome,
Thank you for your kind words! We’re delighted to hear you were happy with the speed and responsiveness of our support team. It was our pleasure to help, and we truly appreciate your support.
Kind regards,
Jamie
I called about my bathmate
I called about my bathmate, because a piece is broken. They gave me a runaround, didn't even look at my warranty didn't help at all. So now I have the product that does not work when they could have just replaced a little piece on. And the times I call them, was within the word warranty time. They don't honor their agreements
December 25, 2024
Unprompted review
Reply from Bathmate
Hello,
We’re very sorry to hear about the issue with your product and for the frustration this has caused. We want to reassure you that we respond to all customer queries, both by email and telephone, and always honour our trusted product warranties for purchases made on our official website, bathmatedirect.com. There are multiple resellers of Bathmate products who unfortunately do not offer this same level of service.
We truly want to help resolve this under our warranty process. Please feel free to reach out to our dedicated support team at support@bathmatedirect.com.
Your satisfaction and safety are extremely important to us, and we’re ready to get this resolved for you as quickly as possible.
Kind regard,
Bathmate Customer Support
The purchase was an experiment to notice results with ED.
The purhase was an experiment to address my ED. Only time will tell if there is a success or not. Any other benefits would simply be an icing on the cake.
December 24, 2025
Reply from Bathmate
Hi Tony
Thank you for sharing your experience with us. We appreciate your openness and hope the product meets your expectations over time. If you have any questions or need support along the way, our team is always here to help.
Reply from Bathmate
Hi Garrett
Thank you for your review! We’re glad to hear your order arrived quickly and that the product works exactly as advertised. We appreciate your support!
Does not honnor warranty
Does not honnor warranty.
The rubber seal on the device tore which makes the hard plastic inside cut and tear skin. I sent several emails to customer service requesting they honor the warranty and I was completely ignored every time nothing in my spam folder I sent the emails to support@bathmatedirect .com
September 1, 2025
Unprompted review
Reply from Bathmate
Hi David,
We’re very sorry to hear about the issue with the rubber seal and for the frustration this has caused. We want to reassure you that we have responded to all the emails we’ve received, but it seems our replies may not be reaching you. They might have landed in a spam or junk folder, so please double-check there just in case.
We truly want to help resolve this under our warranty process. Please feel free to reach out again at support@bathmatedirect.com
Your satisfaction and safety are extremely important to us, and we’re ready to get this resolved for you as quickly as possible.
Thank you,
Bathmate Customer Support
Excellent
Website was easy to navigate, communication was clear and the delivery was quick. A great experience overall.
November 14, 2025
Reply from Bathmate
Hi David
Thank you for your wonderful feedback! We’re glad to hear the website was easy to navigate, our communication was clear, and your order arrived quickly. We’re thrilled you had a great experience overall, and we’re always here if you need anything else
Smooth process start to finish.
November 13, 2025
Reply from Bathmate
Hi Joseph
Thank you so much for your review! We're delighted to hear the process was smooth from start to finish. If you ever need anything else, we're always here to help.
I have been using bathmate pumps for…
I have been using bathmate pumps for several years started with the Hercules and our grew it moved onto the hydromax9 and outgrew that too I now have the hydroxtreme11 and have outgrown that one too, I would like bathmate to do a larger sized model than the 11, my penis is now enormous after pumping, some reviews say the gains don't last but mine definitely have and I want to go longer and thicker so come on bathmate create a larger hydroxtreme model for us
October 30, 2025
Unprompted review
Reply from Bathmate
Hi Andrew
Thank you for sharing your long-term experience with Bathmate! We’re thrilled to hear about your progress and that our pumps have continued to support your journey over the years. It’s great feedback like yours that helps us improve and innovate — we’ll be sure to pass your suggestion for a larger HydroXtreme model on to our development team. We truly appreciate your loyalty and enthusiasm for Bathmate!
My birthday gift to myself
Ease of ordering and the large amount of information you provide.
October 21, 2025
Reply from Bathmate
Hi Tommy
Thank you so much for choosing us to be part of your birthday celebration! We’re delighted to hear that you found the ordering process smooth and the information helpful. Enjoy your purchase
Rude, unfair and unprofessional
I ordered the Bathmate extreme and I have a legitimate bank account, a good credit score and for some reason my order was flagged for fraud and cancelled. When I responded saying that was incorrect, I got no response and simply told my order was cancelled. It is highly unprofessional and disappointing that the most simple aspect of being a customer could not be fulfilled by he. I was so excited to receive my item. Highly disappointed, would not recommend.
October 10, 2025
Reply from Bathmate
Hi Jeff,
We’re very sorry for the frustration you experienced with your recent order. Orders that are flagged for potential fraud are automatically cancelled as a safety measure — this helps protect both our customers and our business from unauthorized transactions. We completely understand how disappointing this must have been, especially when you were excited to receive your Bathmate HydroXtreme.
Our response was delayed as our team was out of office over the weekend, but we have since replied to your message and confirmed that you’re welcome to place a new order. If it’s flagged again, we’ll be happy to manually verify the details and push it through right away.
We truly appreciate your patience and understanding, and we’d love the chance to make this right for you. Please reach back out to our support team if there’s anything else we can do to help.
Kind regards,
The Bathmate Team
Too many emails before product has even…
Too many emails before product has even shipped.
October 16, 2025
Reply from Bathmate
Hi Jonathan,
We’re truly sorry for the number of emails you received before your order even shipped. That’s not the experience we want for our customers. We understand how frustrating that can feel and appreciate you bringing it to our attention.
We’re reviewing our communication process to make sure future updates are helpful without being overwhelming. Thank you for your patience and for giving us the chance to make things right.
Kind regards,
The Bathmate Team
Bad refund service
The review is more about the service than the product itself. The refund policy is misleading in a way that shipping the product back costs as much as the product if not more by checking estimates from different shipping companies. So you buy a product with a safety of mind thinking you can return it if it doesn't work properly but ending up realizing it's not the case as shipping to uk from Canada would end up costing as much as the product itself. You end up paying for a product that you will not use.
October 4, 2025
Reply from Bathmate
Hello,
We’re really sorry to hear about your experience and completely understand your frustration regarding the return process. We never want our customers to feel misled or disappointed. Our refund and return policy is designed to ensure safety for both our customers and our business — especially with international orders and payment verification.
Unfortunately, shipping costs from certain countries (like Canada to the UK) can indeed be high, and we’re actively looking into ways to make this clearer and more manageable for customers in the future.
We’d love the opportunity to make things right — please reach out to our support team at support@bathmatedirect.com so we can review your case personally. In some situations, we can also offer a discount on a repurchase or alternative solution to help offset the inconvenience.
Thank you for taking the time to share your feedback — it really helps us improve.
Kind regards,
The Bathmate Team
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