An overall good experience. I bought a Resmed Airsense 10 Autoset CPAP machine. It arrived very quickly but unfortunately had an annoying whine from the motor. I reported this and was contacted by Sel... See more
Company replied
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Review summary
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Based on these reviews
Excellent customer care. I have had to reach out to them for a machine replacement and they replied within a matter of minutes and sent a replacement machine the next day! The only reason I am giv... See more
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Bladder scanner did not work. Selfimed offered to replace it or refund. I opted for the refund. Processing the refund was slower than expected at the bank level and Selfimed kept monitoring and commu... See more
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Ordered reconditioned oxygen concentrator. Good price. Great customer service, even AI worked! Fast delivery via Fed Ex. Really well packaged. Highly recommend. Only downside I would say is no warrant... See more
Company replied
Company details
Written by the company
SelfiMed UK (company number: 14306139) specialises in the sale and distribution of both new and pre-owned medical equipment. Our inventory is directly sourced from prominent medical institutions within the UK, ensuring the utmost standard and quality. Through this approach, we extend our services to global hospitals, particularly those facing financial constraints that impede them from acquiring new equipment at inflated costs. Additionally, for disabled or critically ill patients requiring top-quality medical equipment within a limited budget, SelfiMed UK is dedicated to meeting their needs and expectations, ensuring access to essential tools for better healthcare.
Contact info
Unit 10, Twenty4 Secured Storage, LS12 4HP, Leeds, United Kingdom
- +443301332808
- info@selfimed.com
- selfimed.com
4.3
Excellent
207 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Would not recommend
Would not recommend. Purchased equipment for a higher education institution. Parts made that would have been on the original product were removed and sold separately at very inflated prices. The standard of the products we did receive was very poor, even after being sent back for a replacement.
April 17, 2026
Unprompted review
Reply from SelfiMed UK
We are genuinely disappointed to read this review, particularly after the time and effort invested in supporting this order from the outset. We had several discussions with you before purchase, prepared a quotation, and also provided a substantial discount as a gesture of goodwill.
The listing clearly stated what was included with the stretcher and what was not. It specifically explained that the push and pull poles were not included and were available separately as optional accessories. This was also communicated directly during our discussions, so there was no intention to mislead at any stage.
When you later told us that the initial unit was not satisfactory, we acted promptly and arranged for our own driver to collect it and exchange it for another one. We did this to resolve the matter quickly and fairly, despite the additional cost and inconvenience on our side.
In light of this, we do not believe your review fairly reflects either the product listing or the level of service provided. We have been transparent throughout, responsive to your concerns, and proactive in trying to reach a satisfactory outcome.
We remain available should you wish to discuss the matter further directly.
Good product price with easy to use…
Good product price with easy to use website and fast delivery! Thank you 😊
April 1, 2026
Reply from SelfiMed UK
Thank you very much for your kind review.
We are delighted to hear that you found our prices competitive, our website easy to use, and your delivery fast. We really appreciate your support and are pleased that you had a positive experience with us.
Thank you again for choosing SelfiMed.
Great service
Great service, ease of payment and very responsive.
I am now waiting for the delivery.
April 9, 2026
Reply from SelfiMed UK
Thank you very much for your kind review.
We are pleased to hear that you found the service efficient, the payment process straightforward, and our team responsive. Your feedback means a lot to us.
We hope your delivery reaches you promptly and that you are fully satisfied once it arrives. Thank you again for choosing SelfiMed.
Team works hard to overcome issues
Although there was a slight issue with obtaining the battery SelfiMed worked hard to rectify the situation and the battery is now confirmed as on its way to me.
April 2, 2026
Reply from SelfiMed UK
Thank you very much for your thoughtful review.
We really appreciate your patience and understanding. Although there was a slight issue in obtaining the battery, we are pleased that the matter has now been resolved and that it is on its way to you.
Our team always works hard to put things right whenever any issue arises, so your feedback means a great deal to us. Thank you again for your trust and support.
Quick and easy to deal with
Easy transaction,good price and communications with next day delivery service! Thank you 😊
April 2, 2026
Unprompted review
Reply from SelfiMed UK
Thank you very much for your kind review.
We are delighted to hear that the transaction was smooth, the price was competitive, and communication met your expectations. We are also pleased that the next day delivery service added to your experience.
Thank you again for choosing SelfiMed.
Easy to order and very nice when you…
Easy to order and very nice when you have to change something in the order.
March 23, 2026
Unprompted review
Reply from SelfiMed UK
Thank you very much for your kind review.
We are delighted to hear that you found the ordering process easy and that our team was helpful when changes were needed. We always do our best to make things as smooth and straightforward as possible for our customers.
Thank you again for choosing SelfiMed.
Still not available for collection on a…
Still not available for collection on a next day delivery..
March 25, 2026
Reply from SelfiMed UK
Here is a professional Trustpilot response you can post:
We are sorry to hear about your disappointment.
Your order was placed with a next day delivery service, but this service applies from the point of collection by the courier rather than from the moment the order is placed. We understand that delays in collection are frustrating, particularly when you are expecting a fast delivery.
Please be assured that we always do our best to dispatch orders as quickly as possible and to keep customers updated where any delay arises. We appreciate your patience and are sorry for the inconvenience caused.
If you would like, I can also make this firmer or more apologetic depending on the tone you want.
Reply from SelfiMed UK
Thank you very much for your review.
We are delighted to hear that your order arrived quickly. Providing fast and reliable delivery is very important to us, so we truly appreciate your feedback.
Thank you again for choosing SelfiMed.
Selfimed uk are really good on…
Selfimed uk are really good on communications with There customers and really quick to dispatch the item and the item arrives on time
March 16, 2026
Reply from SelfiMed UK
Thank you very much for your kind review.
We are delighted to hear that you were pleased with our communication, dispatch speed, and timely delivery. We work hard to keep our customers informed and to send orders out as quickly as possible, so your feedback is greatly appreciated.
Thank you again for choosing SelfiMed UK.
I recently purchased a Resmed 10 CPAP…
I recently purchased a Resmed 10 CPAP Device, Tubing and Philips Dreamwear Full Face Mask (fitting kit).
I had been advised by my NHS Respiratory Consultant that CPAP may be beneficial for me. Unfortunately the wait time was 12 weeks at the point they had machines available. In other words, how long is a piece of string.
I wanted to start therapy asap as I was really struggling with daytime sleepiness and fatigue. It had ruined my life.
Unfortunately these machines are very expensive brand new (around £1k all in) and it’s a lot to commit when you don’t know what improvements it may or may not make for you.
I happened to stumble across SelfiMeds site and was able to purchase a used CPAP machine. The Resmed 10 device had 3,300~ hours of use which is approx. 1.3 years worth of use. The device itself was only two years old. Online it is reported that the devices are good for around 20k hours use or 7 years. So this unit had plenty of life left in it, it’s practically new.
It was clean, had some cosmetic scratches which is to be expected, but most importantly of all, it worked perfectly with no abnormal noises from the motor and it didn’t smell of tobacco smoke, unlike the NHS sleep study equipment!
The SD card had been removed, but I purchased one for £8 from Argos as I wanted to capture my data for computer download. The resmed App also works on my phone and the device has the latest 4g chipset.
During my purchase, I emailed Selfiemed to check I was ordering the correct equipment and had an email back confirming this to be the case very promptly and the Machine was delivered next day with DPD.
In terms of set up, it’s a doddle really. Plenty of YouTube guides from SleepHQ on how to set the machine up and get the best results from therapy.
All in all, I’m super happy with the device and Selfimed has enabled me to access CPAP therapy at a fraction of the price for a new machine and much quicker than via the NHS!
Will happily purchase any CPAP equipment from them in the future and would be equally happy to recommend.
A big Thank you to the team at Selfiemed.
March 15, 2026
Unprompted review
Reply from SelfiMed UK
Dear Cameron,
Thank you very much for taking the time to share such a detailed review and for trusting SelfiMed with your CPAP therapy purchase.
We understand how difficult it can be to deal with severe daytime fatigue and long waiting times before starting treatment. We are very pleased that you were able to begin your therapy sooner and at a more accessible cost. Your feedback about the condition of the device, the delivery process, and our email support is greatly appreciated, and we are glad everything met your expectations.
At SelfiMed, we work hard to make reliable medical equipment more accessible, whether through carefully tested pre-owned devices or new equipment. It is particularly rewarding to hear that the machine is working well for you and that your therapy has started smoothly.
If you ever need replacement parts, masks, tubing, filters, or any assistance with your CPAP equipment in the future, our team will always be happy to help.
Thank you again for your kind words and recommendation.
Kind regards,
The SelfiMed Team
Reconditioned oxygen…
Ordered reconditioned oxygen concentrator. Good price. Great customer service, even AI worked! Fast delivery via Fed Ex. Really well packaged. Highly recommend. Only downside I would say is no warranty, not even 6 months.
March 9, 2026
Unprompted review
Reply from SelfiMed UK
Dear Customer,
Thank you for your review and for choosing SelfiMed.
We are very pleased to hear that you were satisfied with the price, packaging, delivery speed, and the support you received from our team. Ensuring equipment is well prepared and safely delivered is very important to us.
Regarding the warranty, you are correct that certain reconditioned items are sold without a warranty. This is always clearly indicated on the product listing so customers can make an informed decision, which also allows us to offer these devices at a significantly lower price.
We truly appreciate your recommendation and your feedback, and we hope to assist you again in the future.
Kind regards,
The SelfiMed Team
It's great
It's great. However, it does get on my nerves that whenever a company fulfills an order, they want you to fill out a survey, to tell them how wonderful they are!
February 24, 2026
Reply from SelfiMed UK
Dear Customer,
Thank you for your feedback.
We are very pleased to hear that you are happy with your order. We also understand your point about surveys. Requests for reviews are simply sent to give customers the opportunity to share their experience, whether positive or negative, and to help other buyers make informed decisions.
That said, we truly appreciate you taking the time to leave a review and share your thoughts.
Kind regards,
The SelfiMed Team
Good communication. Fast delivery.
February 20, 2026
Reply from SelfiMed UK
Dear Customer,
Thank you for your review.
We are very pleased to hear that you were satisfied with the communication and the speed of delivery. Providing clear updates and prompt shipping is something we always aim for.
We appreciate your support and hope to serve you again in the future.
Kind regards,
The SelfiMed Team
Very kind and helpful
The monitor arrived in good condition and client service was very very helpful with my request, fast and on tap.
expedition was very fast.
Beautiful experience i will buy again
January 30, 2026
Unprompted review
Reply from SelfiMed UK
Dear Customer,
Thank you very much for your kind review.
We are delighted to hear that the monitor arrived in good condition and that our customer service team was able to assist you quickly with your request. Providing helpful support and fast dispatch is always a priority for us.
Your feedback means a lot to our team, and we are very pleased that you had a positive experience. We look forward to assisting you again in the future.
Kind regards,
The SelfiMed Team
Scam?
No delivery. The time for the items projected delivery has long passed, and they have not even sent it.
February 13, 2026
Reply from SelfiMed UK
Dear Richard,
Your review mentioning the word “scam” is extremely damaging to our business, and we take this matter very seriously.
According to the courier’s tracking information for shipment *1Z0CG8666832400598*, the parcel was *successfully delivered on Wednesday, March 11 at 7:24 PM*. If the item has now been received, we kindly ask that you **remove or update the comment**, as statements suggesting fraud can seriously harm a small business that works hard to provide reliable service.
If there is any issue with the delivery or if you are still unable to locate the parcel, please contact us directly and we will immediately open an investigation with the courier to resolve the situation.
We would sincerely appreciate it if you could review your comment so that it reflects the actual delivery status.
Kind regards,
SelfiMed UK
Customer Support Team
Reply from SelfiMed UK
Thank you for your kind feedback. We are very pleased to hear that you had a positive experience with our customer service.
We truly appreciate your support and look forward to assisting you again in the future.
Reply from SelfiMed UK
Thank you very much for your feedback and for the 10 stars. We are delighted to hear you were happy with the service.
We truly appreciate your support and look forward to helping you again in the future.
The service was very efficient I would…
The service was very efficient I would recommend them anytime.
February 1, 2026
Unprompted review
Reply from SelfiMed UK
Thank you very much for your kind review. We are pleased to hear that you found the service efficient and that you would recommend us.
Your feedback is greatly appreciated, and we look forward to assisting you again whenever you need us.
I needed a CPAP quickly as mine stopped…
I needed a CPAP quickly as mine stopped working.Struggled without it. Ordered a used Machine, it arrived very quickly. Drama free delivery.Seems to be a more up to date model. Very quiet machine,Works well. Very happy.Thank you
February 10, 2026
Reply from SelfiMed UK
Thank you very much for your kind feedback. We understand how important uninterrupted CPAP therapy is, so we are really pleased the replacement machine reached you quickly and is working well.
It is great to hear that you are happy with the performance and quiet operation of the device. If you ever need support, accessories, or advice in the future, our team will be happy to help.
Thank you again for your trust and for choosing us.
So nice to deal with
So nice to deal with. Super fast delivery. Honest man. Very impressed.
January 29, 2026
Unprompted review
Reply from SelfiMed UK
Thank you very much for your kind words.
We are delighted to hear that you had a positive experience with us and that you were pleased with the delivery speed and service. Your feedback is greatly appreciated and means a lot to our team.
Thank you for choosing SelfiMed UK.
Kind regards,
SelfiMed UK Customer Support
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