An overall good experience. I bought a Resmed Airsense 10 Autoset CPAP machine. It arrived very quickly but unfortunately had an annoying whine from the motor. I reported this and was contacted by Sel... See more
Company replied
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Review summary
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Based on these reviews
Excellent customer care. I have had to reach out to them for a machine replacement and they replied within a matter of minutes and sent a replacement machine the next day! The only reason I am giv... See more
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Bladder scanner did not work. Selfimed offered to replace it or refund. I opted for the refund. Processing the refund was slower than expected at the bank level and Selfimed kept monitoring and commu... See more
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Ordered reconditioned oxygen concentrator. Good price. Great customer service, even AI worked! Fast delivery via Fed Ex. Really well packaged. Highly recommend. Only downside I would say is no warrant... See more
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Company details
Written by the company
SelfiMed UK (company number: 14306139) specialises in the sale and distribution of both new and pre-owned medical equipment. Our inventory is directly sourced from prominent medical institutions within the UK, ensuring the utmost standard and quality. Through this approach, we extend our services to global hospitals, particularly those facing financial constraints that impede them from acquiring new equipment at inflated costs. Additionally, for disabled or critically ill patients requiring top-quality medical equipment within a limited budget, SelfiMed UK is dedicated to meeting their needs and expectations, ensuring access to essential tools for better healthcare.
Contact info
Unit 10, Twenty4 Secured Storage, LS12 4HP, Leeds, United Kingdom
- +443301332808
- info@selfimed.com
- selfimed.com
4.3
Excellent
207 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Excellent service
Excellent service, easy order and quick and safe delivery of fragile parts which were well packed.
The product was new, exactly as described. All in all excellent service.
January 7, 2026
Reply from SelfiMed UK
Thank you very much for your excellent feedback. We are pleased to hear that you found the ordering process easy, the delivery quick and secure, and the product exactly as described. We appreciate your trust in SelfiMed UK and look forward to supporting you again.
Fantastic service and perfect product
Ordered a product but accidentally put the wrong address. Delivery was urgent, but Royal Mail returned the parcel, causing a big delay (10+ days).
Called for help and the team was amazing. They were so friendly and polite. To fix my mistake, they spent extra to get my order to me ASAP.
Really appreciated their help. The assistant on the phone was fantastic.
Product itself is also 10/10.
Highly recommended! Great company that cares.
December 29, 2025
Reply from SelfiMed UK
Thank you very much for your fantastic feedback. We are delighted to hear that our team was able to assist you quickly and resolve the delivery issue, and that you were satisfied with both the service and the product. We truly appreciate your recommendation and your trust in SelfiMed UK.
Reply from SelfiMed UK
Thank you very much for your kind feedback. We are pleased to hear that you found our team helpful and that your experience was first class. We appreciate your trust in SelfiMed UK.
Grateful Ausie…
I was desperate after I left a crucial medial equipment part back in Australia. The Gentleman from SelfiMed went above and beyond to help me and resolve my issue. I am so grateful!
January 1, 2026
Unprompted review
Reply from SelfiMed UK
Thank you very much for your kind feedback. We are pleased to hear that our team was able to support you in such a difficult situation and resolve your issue promptly. We truly appreciate your trust in SelfiMed UK and wish you all the best.
Back-up CPAP machine -ResMed Airsense 10 Autoset CPAP Machine
Having travelled quite a bit this year; I was growing concerned about my current ResMed CPAP machine. Decided to purchase a back-up machine - I found used reasonably priced machine on the SelfiMed UK website and purchased. I was a little apprehensive - but set it up over the holidays to try out. It is so good, I have decided to make the SelfiMed machine my everyday one and relegate my original machine to 'travel machine'. ResMed Airsense 10 Autoset CPAP Machine arrived well packaged, looking clean almost new and appeared to be in working order with only 51 hrs of use on screen (50 - 100 hrs chosen). I edited the menu and used, only slight negative is no sim card, this was easily solved by using existing machine's sim and following directions on ResMed website. Absolutely brilliant. When I need another machine I will definitely use again. I would really recommend the company.
January 3, 2026
Unprompted review
Reply from SelfiMed UK
Thank you very much for your detailed and thoughtful feedback. We are delighted to hear that your ResMed AirSense 10 AutoSet CPAP machine exceeded your expectations and that you now feel confident using it as your main device. We are pleased that the condition, packaging, and usage hours were exactly as described, and that the SIM card solution was easily resolved. We truly appreciate your trust in SelfiMed UK and look forward to supporting you again in the future.
Only sent half a machine
Only sent half a machine.
It clearly states on the listing for the CPAP machine what is included with EVERY machine.
They only sent half the machine without the humidifier or any hose, mask, water tank etc. Which were expressly listed for the S9. They need to amend the listing. As it is I will be returning the machine forthwith.
December 31, 2025
Unprompted review
Reply from SelfiMed UK
Thank you for this feedback, However, it is clear that you did not read the description fully.
The unit you ordered costs you £119. I don't understand how you can expect an additional cpap mask (costs £120), humidifier (costs £69), water chamber (costs £54) all to come with it.
Below is clearly written on the description: with associated link: https://selfimed.com/products/resmed-escape-epr-s9-cpap-machine-with-humidifier?variant=55526694388037
What Is Included (All Models)
1 × ResMed S9 device (Escape Auto, AutoSet, or Elite, used, professionally tested and cleaned)
1 × Power supply with UK or EU plug
1 × ResMed carry bag (used)
Whats not included
H5i heated humidifier
1 × New water chamber
1 × New standard CPAP hose
1 × New CPAP mask (select mask and size)
1 × New CPAP cleaner
just purchased an OxiPro2 Pulse…
just purchased an OxiPro2 Pulse oximeter from SelfiMed UK received it today and very impressed with it and it's accuracy. Service from SelfiMed UK was great and their website is easy to navigate and and use. The OxiPro2 is a well made piece of medical kit. Please give SelfiMed UK a visit for your medical needs.
December 31, 2025
Unprompted review
Reply from SelfiMed UK
Thank you very much for this positive review on the final day of 2025. Wishing you a wonderful festive season.
The product supplied was as described…
The product supplied was as described and more importantly met our needs. The company delivered the goods on dates as stated and quickly even though it was the Xmas period.
December 19, 2025
Reply from SelfiMed UK
Thank you for this wonderful review. We are constantly trying to meet the 100% of next day UK delivery to all our orders placed before 12 noon. Happy new year
Impressed.
Excellent level of product details on web page, including many links to user documentation. Up front information about quality and 'mileage' on refurbushed machine
December 17, 2025
Reply from SelfiMed UK
Thank you for your feedback. We work hard to provide clear product information, including manuals and honest details about the condition and prior use of refurbished equipment. It is good to know this helped you make an informed decision. If you need any further clarification, we are always happy to assist.
Excellent service.
Got a damaged Resmed Airsense 10 CPAP machine (whistling noise = damaged motor), once I sent the video of the machine making this annoying noise they offered to send me another machine with no cost, I didn't even need to return the damaged one.
December 9, 2025
Reply from SelfiMed UK
Thank you very much. We are pleased that we placed your concerns ahead of our own interests. Our top priority is always customer satisfaction. Happy New Year.
Great service and quick responses
Great service and quick responses via WhatsApp. Something went wrong with the device, but it was quickly remedied with minimum hassle. I will definitely be using selfi med again.
December 11, 2025
Unprompted review
Reply from SelfiMed UK
Thank you very much for your support. Appreciated your positive feedback. Happy new year!
Fantastic service and great company
Fantastic service and great company. I have bought a few equipment items over the years. Great company.
December 3, 2025
Unprompted review
Reply from SelfiMed UK
Thank you very much for your continued trust and kind feedback.
We are delighted to hear that you have had consistently positive experiences with us over the years. Being recognised as a reliable company and delivering a high standard of service across multiple purchases is something we value greatly.
We truly appreciate your loyalty and look forward to supporting you again whenever you need us.
Perfect
Great delivery, easy to order, competitive price, great quality, well packaged and delivered. Thing that 100% told me this was the right company was the easevto contact their customer services via contact number.
November 30, 2025
Reply from SelfiMed UK
Thank you very much for your feedback.
We are pleased to hear that you found the ordering process straightforward and that the pricing, product quality, packaging, and delivery all met your expectations. We are especially glad that the ease of contacting our customer service team gave you confidence in choosing us. Being accessible and responsive to our customers is something we place great importance on.
Thank you for choosing us, and we look forward to assisting you again in the future.
Super fast delivery and excellent product
I found this site by accident and I'm so glad I did too!
After checking out the products online, I knew what I was looking for. it was easy to find, very clear and thorough description. extremely reasonable price.
Received my product the next day ( I bordered before midday)
Packaging was excellent. product is excellent, like new! and just what I needed. they saved me approximately £600 on this. Resmed 10 Auto CPAP. came with charger and bag. my current Resmed Elite accessories fit with it, so no need to order more.
Fantastic service throughout!
December 11, 2025
Unprompted review
Reply from SelfiMed UK
Thank you very much for taking the time to share such a detailed and positive review.
We are delighted to hear that you found the website easy to navigate and that the product information helped you make a confident decision. It is especially pleasing to know that the pricing, next-day delivery, and packaging met your expectations, and that the ResMed AirSense 10 Auto CPAP arrived in excellent condition and fully compatible with your existing accessories.
Saving you a significant amount while delivering a reliable, high-quality device is exactly what we aim to achieve. Your feedback reinforces the importance of clarity, efficiency, and careful handling throughout the entire process.
Thank you again for your trust and kind words. We are glad we could help and look forward to supporting you again in the future.
Air mattress
I cancelled my order within an hr ,because the nurses phoned to say they were bring Nat an air mattress, it took me 3 weeks to get my money back , because they payed by e check or something , it took them literally seconds to take out of my account,I cancelled well befor the order went through,but still had to wait 3 weeks , they then took the money again so my bank blocked them ,and they tried to tell me it was my banks fault , I definitely wouldn’t use again
December 12, 2025
Reply from SelfiMed UK
Dear Elaine,
We are shocked by your review. We are sorry that this experience caused you frustration. However, several points in your comment are factually incorrect, and it is important to clarify the process accurately.
Your order was cancelled promptly, within minutes of being placed. The payment method you used was a PayPal eCheque. With this method, funds do not reach the merchant immediately. PayPal first attempts to clear the payment from your bank, which can take several working days. In your case, the funds never reached our bank account at any stage.
Because the order was cancelled immediately, we requested a reversal through PayPal straight away. From that point onward, the timing of the refund was entirely controlled by PayPal and the banking system. We do not have the ability to accelerate this process, nor can we manually send funds to a customer’s bank account when no funds have been received by us.
At no time did we take money from your account, attempt to take money again, or have access to your bank details. All payments are processed securely by PayPal. We do not store card or bank information and cannot access customer bank accounts. Any bank block or payment flag would have been applied by PayPal or your bank, not by us.
This was explained to you during multiple phone conversations. Unfortunately, despite these explanations, the misunderstanding persisted. We are glad that PayPal has now completed the reversal and that the funds have been returned to you in full.
We take allegations of wrongdoing very seriously and categorically deny any suggestion of attempted theft. We fulfilled our obligations correctly and transparently throughout this matter.
Kind regards,
SelfiMed Team
Good monitoring of refund process
Bladder scanner did not work. Selfimed offered to replace it or refund. I opted for the refund. Processing the refund was slower than expected at the bank level and Selfimed kept monitoring and communicating with me. Now after 17 days it came through. I am impressed and grateful for their understanding throughout.
December 5, 2025
Unprompted review
Reply from SelfiMed UK
Hi Gilles,
We are glad that you finally received your refund and left us a wonderful review. Sorry for any delay the refund process took and also sorry that the machine did not work as intended. Happy New Year and Merry Christmas.
Reply from SelfiMed UK
Thank you for your positive feedback. We’re pleased to hear you were satisfied with the speed and quality of our service. We appreciate your support and look forward to assisting you again.
Thank you for providing wonderful…
Thank you for providing wonderful products and thank you for the fast delivery. You are the best!
November 24, 2025
Reply from SelfiMed UK
Thank you very much for your kind words. We’re delighted to hear you’re happy with our products and the fast delivery. Your support is greatly appreciated, and we look forward to serving you again.
Great buying experience
I bought a used bipap machine from Selfimed. Very responsive and helpful via WhatsApp both before AND after the sale. Item received very promptly and nicely packaged.
I had an excellent service all round. Recommended.
November 14, 2025
Reply from SelfiMed UK
Thank you very much for your kind review. We are pleased to hear that your experience with SelfiMed was smooth from start to finish. We aim to provide clear support before and after each purchase, and it is good to know that the delivery and packaging met your expectations. We appreciate your recommendation and remain available if you need any further assistance.
Reply from SelfiMed UK
Thank you for your feedback. We are glad to hear that you were satisfied with the price, communication and overall service. If you need any further support, we are always here to help.
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