Bathroom Mountain Reviews 

I had a refund query today with something i returned, I ordered too many!
I spoke to Abdul Basit, he was extremely efficient and solved my small problem. Very polite man.
I will defo use Bathroom Mountain again.

Good service
When the plumber installs the item then I will know if everything is ok

Thank you Alina for your quick response

Customer service was spot on. Prompt reply and resolution 10/10 would recommend

Problem with original delivery as item damaged before drivers arrived. Rang up to chase my replacement item and ABDUL BASIT was very helpful Very quickly ordered my new item and sorted out fast despatch, arriving tomorrow. Very impressive customer service. Thanks

I had a problem with the payment of my order so I rang and spoke to SABA who was very helpful & resolved all the issues I had very speedily

I have used bathroom Mountain for over a year now. Products have been in really excellent condition and look amazing in our bathrooms.
We placed a new order last Friday for delivery on Sunday. . For the 1st time we encountered a problem. The sink had been accidently damaged by the delivery company. Bathroom Mountain was closed on Sundays so I had a bad night worrying as I had never spoke to them before I was worried I would have to buy a new sink and it would take at least six weeks to deliver.
I telephoned bathroom Mountain and a lovely lady called "Waliya", from the customer service team , helped me out immediately and reordered a new sink for immediate delivery for tomorrow.
I want to say a big thank you to Waliya for sorting this our so quickly. I no longer have to worry.
I wish all Customer service was like this.
Thanks again

Great service from ordering on line, (the products came next day) to Customer Services, we couldn’t fault this company. Having bought 2 shower trays, the plumber realised they were going to be unsuitable for the intended site and, whilst he could utilise the opened one elsewhere, we had 1 large tray unopened that we hoped to return. Alina at customer services was so helpful, gave us clear instructions and explained that if we needed to contact her again, we had just to reply to the e.mail and we would come through to her direct. We couldn’t fault her level of service, she was friendly, prompt, gave clear instructions and everything went exactly as she explained to us.

These are the nicest items I’ve ever bought. No flat pack, no assembly, just beautifully made bathroom furniture ready to hang. Arrived on time and a very reasonable price for such well made items. Even the delivery guys were lovely. Would definitely use again and highly recommend.

When our plumber arrived I was told that I had ordered an incorrect product. Narish was very helpful with arranging to send the correct product for the following day and advising me how to obtain a refund for the incorrect product

I use Bathroom Mountain regularly to supply bathroom furniture etc and want to share my positive experiences especially with their customer service.
Unusually for many businesses today they reply to emails promptly and look for ways to resolve issues such as returns and missing items.
Today I dealt with Sammi.
Well done, thank you

Very good customer service experience, they are reliable for returning damaged items, specifically Alina who worked on my returns

Great customer service from MUNEEZA was incredibly helpful.

Minahil was fantastic - a great example of how customer service should be. Polite, patient, accurate and swiftly resolved the query. Suggest she is put forward to training others! Thank you once again!

I had a call with customer service adviser Haider Jamil today 6th July 2026. Haider was very polite and helpful during the call.

Great customer service all around from Abdul Bassit. He was clear, accurate, and very helpful throughout the process. He helped me place my order efficiently, and I was well impressed with the service. Thank you!

Really good shower powerful and stylish looks perfect in my shower amazing quality

What amazing customer service, a breath of fresh air!! Minahil and Haider have really helped me massively and I am really grateful. Thank you!

I wanted to share how efficient the delivery and customer service were for the product I ordered from Bathroom Mountain. I ordered on Sunday and it arrived Monday morning — brilliant. I thought some parts were missing at first, but they were actually in the box all along. The customer care team, and Abdul Basit in particular, were extremely helpful throughout.

I’ve used Victoria Plum in the past and wasn’t happy with that experience, so this was a nice change. The product itself is lovely too.

David

No fuss. Good products. Next day deliveries- competitive prices