Bathroomtraders Reviews 

101
TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

Terrible terrible I’ve ordered a toilet and no information until I’ve called myself after a week that my order was refunded due to lack of stock , only then they send me an email and text messag... See more

Company replied

Rated 1 out of 5 stars

Terrible customer services. Misleading information provided. Waited for weeks for my purchase but was not delivered. When queried and asked for manager’s response, a refund was given although t... See more

Company replied

Rated 5 out of 5 stars

I'm not really into reviewing things but Bathroom Traders really helped me out. I ordered the wrong bathroom cabinet by mistake and when I realised, contacted them straight away. They cancelled my o... See more

Company replied

Rated 1 out of 5 stars

On the website it says free delivery to UK Mainland, only to be told few days later that apparently Scotland is not part of it and there is a surcharge to be paid of over £35?! Will never order fro... See more

Company replied

Company details

  1. Bathroom Supply Store

Written by the company

Online Bathroom Retailer with Showroom


Contact info

2.2

Poor

TrustScore 2 out of 5

101 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.2

All reviews

(101)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Saying they had bath & taps in stock…

Saying they had bath & taps in stock went to collect they had nothing in stock, been with out a bathroom now for a week

January 23, 2021
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Reply from Bathroomtraders

Hi Steve
Thank you for your honest review, We sincerely apologize not being able to supply the items you ordered. We have a problem with our website and are not able to rectify it at this moment in time.
David

Rated 3 out of 5 stars

after sales service poor

We purchased online but had to ask questions before we completed the order and the gentleman we spoke to was very helpful ! Delivery was very prompt and the goods were very good quality. However on trying to fit them there were no instructions whatsoever ! We called the store again and no one could really help us...we were supposed to get a call back the following day and nothing ! We were told to email and someone would call us and nothing ! So frustrating !! We managed to work it out for ourselves in the end but some instructions would have been very helpful ! Still very pleased with the finished look.

January 22, 2021
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Reply from Bathroomtraders

Hi Joanne
Thank you for your review, Sorry we did not have instructions, We did ask the manufacturer but unfortunately they could not supply any, They said these type of items are best fitted by a bathroom installer that would know how to fit them.
Regards
David

Rated 4 out of 5 stars

Delivered in little late

Delivered in little late. Product is good

December 19, 2020
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Reply from Bathroomtraders

Hi Arvinder
Please accept our sincere apologies for the late delivery, Thanks for the 4* review. Much appreciated.
David

Rated 5 out of 5 stars

Very efficient and helpful

Very efficient and helpful, I recommendly theses guys highly for anything to do with bathrooms

December 18, 2020
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Reply from Bathroomtraders

Thank you very much for you 5* review. Much appreciated.

David

Rated 1 out of 5 stars

Terrible customer services. Bad experience.

Terrible customer services.
Misleading information provided.
Waited for weeks for my purchase but was not delivered.
When queried and asked for manager’s response, a refund was given although that is not what I wanted. No managers called.
Delayed my work by weeks.
Not happy!!

November 23, 2020
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Reply from Bathroomtraders

We apologize for the delay with your product. We issued the refund because you were abusive over the telephone.

Rated 5 out of 5 stars

The team were very helpful

The team were very helpful – the item was not in stock with a long rder delivery date (covid) , so the they provided us the display item – Really helpful team

October 21, 2020
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Reply from Bathroomtraders

Many thanks for the 5* review. Much appreciated.
Regards
David

Rated 5 out of 5 stars

Great products at a bargain price

Great products at a bargain price. Bought two showers from these guys and they arrived earlier than expected and they are such good showers!

August 19, 2020
Unprompted review
Bathroomtraders logo

Reply from Bathroomtraders

Hi Koma
Thank you for the 5* review much appreciated.
Regards
David

Rated 5 out of 5 stars

Excellent customer service

I'm not really into reviewing things but Bathroom Traders really helped me out. I ordered the wrong bathroom cabinet by mistake and when I realised, contacted them straight away. They cancelled my order and sent an email confirming a refund. No hassle. No trying to sell me something different - just really helpful and efficient. I am grateful to them for making the process easy :)

August 18, 2020
Unprompted review
Bathroomtraders logo

Reply from Bathroomtraders

Hi Donna
Thank you for your 5* review. Glad to be of service.
David

Rated 5 out of 5 stars

great price and fast delivery

great price and fast delivery. Thanks

August 14, 2020
Unprompted review
Bathroomtraders logo

Reply from Bathroomtraders

Hi Anon
Thank you for your 5* review, much appreciated.
David

Rated 4 out of 5 stars

A few delivery breakages but excellent attitude to customers

I ordered a toilet but no fault on bathroom traders side it was damaged in transit and never made it here. Bathroom traders quickly arranged a replacement and as the original wasn't in stock sent a more expensive loo at no extra cost. They were so apologetive and nice but we did have a few cross wires and I wondered if I'd get my loo. It did come but seat broken so on informing them they quickly sent a replacement seat next day royal mail. It hasn't been an easy experience in one way but the service to put it right was excellent. Kirk was so nice and friendly. I would recommend trying this company. The loo is good quality and I'm happy

July 29, 2020
Unprompted review
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Reply from Bathroomtraders

Thank you for your review, we are please you are happy, that is our aim.
Regards

David

Rated 2 out of 5 stars

Very VERY disappointed with my order

Very VERY disappointed with my order. Workmanship was disgusting thou I did receive a replacement still the same as the first thou a little better. Service was brill but i shall not be recommending this company to anyone at all.

July 20, 2020
Unprompted review
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Reply from Bathroomtraders

Hi Michael

Glad you are happy with our service but please let us know how the product is not to your liking so we can talk to the manufacturers with a view to improving the product.
We are always willing to listen and learn.
Regards

David

Rated 5 out of 5 stars

It’s not the first time we have brought…

It’s not the first time we have brought bathroom furniture from you and are very pleased with quality and service 😊

July 16, 2020
Unprompted review
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Reply from Bathroomtraders

Thank you for your 5* review it is much appreciated.
regard
David

Rated 5 out of 5 stars

Good seller.

March 23, 2020
Unprompted review
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Reply from Bathroomtraders

Hi John

Thank you for your 5* review, very much appreciated.

Best Regards

David

Rated 5 out of 5 stars

First time I had used this supplier

First time I had used this supplier.

I collected a vanity unit and basin top , opened all the boxes to check they were not damaged and all ok.

3 days later went to place the basin in place and it was 50mm short 😡😡😡

I phoned bathroom traders who apologised profusely and agreed to send their van out that day to change the wrong sink top

4 hours later they turned up and all was good again

Great service will buy from them again
Nick

February 13, 2020
Unprompted review
Bathroomtraders logo

Reply from Bathroomtraders

Thanks for the 5* review Nick.
Apologies for the initial problem, Glad we had the opportunity to put it right for you.
Regards
David

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