The worst customer service I have ever experienced. Avoid this company and opt for a reputable company instead. They don't care about customers when things go wrong (as a result of their incompetence)... See more
Company replied
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See what reviewers are saying
We wanted a radiator which was a modern take of a classic cast iron radiator. Typed the dimensions into Google and the only result that ticked all the boxes was from Bathshed. Looks geat, high qualit... See more
Company replied
Very impressed, from ordering to delivery. I ordered a few items, including a bath & was worried about damage during transportation. I needn’t be. All items turned up well packaged, in good condition... See more
Company replied
Bathshed got me out of a real predicament when I found I needed an 850mm wide bi-fold shower door for my ensuite. Nobody except Bathshed located in Cookstown, County Tyrone Northern Ireland was listin... See more
Company replied
Company details
Information provided by various external sources
Bath Shed are Northern Ireland's leading suppliers to plumbers, contractors and homeowners with all their plumbing, heating, bathroom and stove needs. Sourcing from our extensive list of supplier partners, we are able to stock and supply a huge range of products. Why not take a look at our products to find what you are looking.
Contact info
Kilcronagh Business Park, BT80 9HG, Cookstown , United Kingdom
- 02886738065
- info@bathshed.co.uk
- bathshed.co.uk
4.2
Great
127 reviews
Replied to 66% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
`Good Experience from start to finish
The experience was good---i was kept informed regularly as soon as i had placed my order until the day it was delivered---My Delivery was very well packaged when it did arrive ...Very happy
July 31, 2024
Reply from Bathshed
Thank you for your wonderful review! We’re delighted to hear that you had a good experience with us. Keeping our customers informed every step of the way is important to us, and we're glad it made a difference in your experience. It’s also great to hear that your delivery arrived well-packaged and on time. If you ever need anything else, don’t hesitate to reach out. We’re here to help!
Best regards,
The Bathshed Team
Outside of Mainland UK
I live in Guernsey, so the pricing and delivery can be a challenge to some companies.
The team at Bathshed were able to provide me with a quote, without the VAT and arrange safe delivery.
All communication was excellent when dealing with queries about various products, nothing was too much trouble.
January 23, 2024
Reply from Bathshed
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us, especially given the unique challenges of delivering to Guernsey. Our team is always happy to assist with any queries and to ensure that our customers receive the best service possible, no matter where they are. It was a pleasure helping you find the right products and arrange a smooth delivery. If you need anything else in the future, we’re here to help!
Best regards,
The Bathshed Team
Great customer service
Great customer service when I had questions pre-purchase, and concerns with delivery post-purchase
June 28, 2024
Quick delivery
Quick delivery , helpful delivery guy .only thought was cost of delivery on an expensive item.
June 13, 2024
Just what I wanted at a good price.
Just what I wanted at a good price.
Looks really good.
June 11, 2024
They get back to you quickly with an…
They get back to you quickly with an enquiry, ordering on line was easy , quickly delivered, happy days
April 8, 2024
Reply from Bathshed
Thank you so much for taking the time to share your experience with us on Trustpilot! Your kind words truly mean the world to us and serve as a reminder of why we love what we do.
Still haven't received the product.
My error! Product was received; I had got confused with another order from another supplier. Apologies. I was totally satisfied with Bathshed.
March 27, 2024
Reply from Bathshed
Hi there, your order was dispatched two working days after the order was placed. Any delay that has since occurred is due to the courier's Easter holiday schedule (which is out of our control).
Item arrived damaged
Item arrived damaged. Unwilling to replace. Stated prior to ordering there would be 20 mins to document damage. This did not happen, therefore they are unwilling to help. Shop elsewhere, better still, go into a store.
In Reply to the below, the courier was here for 4 minutes, no time to unpack and inspect. Despite suggesting to amicably resolve there was no engagement other than flat refusal.
Furthermore Distance selling regulations stipulate the consumer has 14 days to send goods back. seems like there are a lot of these type of reviews on Google. Suggest prospective customers also look there.
March 21, 2024
Unprompted review
Reply from Bathshed
Dear Customer,
We take all reviews seriously and strive to address each concern promptly and fairly.
After observing your review and our records, we have flagged it as it does not accurately reflect a genuine experience with our store.
We regret to inform you that we cannot proceed with your request for a replacement or refund for the damages reported. Our store protocol requires customers to inspect goods upon delivery and report any damages within 24 hours. Unfortunately, the damages were reported nine days after the delivery date, which falls outside of this timeframe.
Furthermore, our couriers are advised to wait up to 20 minutes with customers to allow for a thorough inspection of the goods. However, it appears that this protocol was not followed in your case, as you signed for the goods in perfect condition with the courier.
We understand your frustration, but without following the proper procedures, we are unable to determine if the damages occurred during transit or afterwards. As a result, we must deny your request for a replacement or refund as you waited 9 days to inform us of any issue with your delivery.
If you would like to discuss this matter further or have any questions, please feel free to contact us directly. We are here to assist you and hope to resolve this issue amicably.
Update - The customer has been contacted by our team with a proposed solution to try and resolve this matter with a fair solution. No response from the customer.
Further Update Update - The customer has been contacted again by our team with a proposed solution. Still no response from the customer.
A company that is on top of the game…
A company that is on top of the game very good.
January 29, 2024
Great item
Great item, very nice and very pleased with it, but the delivery driver was very nasty unprofessional, Driver
January 29, 2024
Great service delivered on time
January 24, 2024
Easy to order from delivery was Fanta…
Easy to order from delivery was Fanta over experience from start to finish .
January 15, 2024
Always sceptical of ordering online…
Always sceptical of ordering online without seeing the physical product, however when it comes to a saving of around a few hundred quid it was a no brainer. Ordered on Sunday and by Tuesday email confirmation that the order was ready for collection. Order collected and when we got home realised a slight issue with the valve colour. A quick online form completed and the next day Kaila from the company contacted me to arrange a replacement to be delivered to my house the next day, and full of apologies. I would have no hesitation on using Bathshed again. Highly recommended
January 17, 2024
950mm shower door.
Our order was processed rapidly and sent to ship. We were very pleased with this. The product which arrived was precisely what we ordered. It arrived within a few days of being shipped. It would be useful if the delivery company had contacted us at some point before calling me at work to say that they were at the front door! Room for improvement here.
December 19, 2023
My online order has not been processed…
My online order has not been processed for a week.
Things only started to move when I called them up and than find out that my order has not even been looked at.
Dissapointed as wasted my time it took nearly 2 weeks to arraive instead of 2 to 3 days.
November 29, 2023
Quick delivery and the bath is exactly…
Quick delivery and the bath is exactly what I wanted
November 14, 2023
delivered in good time
November 13, 2023
Great customer service
Great customer service. Prompt delivery. Overall good experience.
November 2, 2023
very impressed with them
very impressed with them. Fast efficient knew exactly what the problems were and solved them. Order online and the items arrived within 3 days.
October 26, 2023
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