Bathwicktyres Reviews 212

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, professional, and helpful approach, often highlighting specific staff members for their exceptional service and willingness to offer advice. Many people appreciate the efficiency of the service, noting quick turnaround times for tyre changes, repairs, and other automotive needs. Reviewers also frequently mention the fair and sensible pricing, with some finding the cost of services to be a pleasant surprise compared to other providers. However, some people were dissatisfied with certain aspects of their experience, citing issues such as unexpected price increases after being quoted a different amount, attempts to upsell unnecessary services like brake pad replacements, or being given incorrect information about their vehicle's condition. A few other people also felt that their time was wasted due to long waits or a lack of attention, and some reported impolite or disrespectful attitudes from staff members.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting the professionalism, helpfulness, and... See more

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, professionalism,... See more

Price

Consumers generally find the pricing to be positive, with many reviewers highlighting sensible and fair... See more

Product

Reviewers highlight ambiguous aspects of the product. Some customers praise the product, stating it has made... See more

Location

Customers had ambiguous experiences with location. Some customers mentioned specific locations like Bathwick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visited with daughter whose car had a flat front tyre. She was seen immediately and diagnosed new tyre due to position of puncture. Also recommended replacing other front tyre as worn close to minim... See more

Rated 5 out of 5 stars

Ordered tyre and fitting through Blackcircles.com as brand wasn't available directly with the garage. On arrival at the garage they had all the details ready so were able to proceed immediately. Frien... See more

Rated 5 out of 5 stars

Had my front tyres changed yesterday - there was a bit of wait as they had a lot of other people, but this was clearly communicated to me and they made sure to keep me informed with what was happening... See more

Rated 5 out of 5 stars

Oh my lordy lord should I say how magnificent Paul the AM at wilton road shop is! Declan delivered on the floor in the shop. Literal damsel in distress situation on a Saturday and all resolved and so... See more


4.4

Excellent

TrustScore 4.5 out of 5

212 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I couldn’t have asked for a more…

I couldn’t have asked for a more friendly and fast service this morning when I attended unannounced with a screw in my tyre, nothing was too much trouble. I was in and out within 30 minutes! Absolutely fantastic service- Want to mention especially how welcoming Clayton was. Thank you

November 20, 2023
Unprompted review
Rated 5 out of 5 stars

Great service.

I ordered 4 tyres for my daughters Clio to be fitted at the Bridgwater East Quay depot. Booked through the Protyre website. My tyres were fitted professionally and with care(I am an ex tyre fitter myself but trucks not cars). I cannot fault the service I received. This is the 3rd time I have used this branch of Bathwick Tyres and every time the customer care is consistent.

November 15, 2023
Unprompted review
Rated 1 out of 5 stars

Multiple cancellations last minute at Bathwick Tyres…

Absolute nightmare at Bathwick Tyres Ferndown, booked my MOT, on the day of the MOT had a call to say one of their MOT testers had not turned up for work, so they could move me to The day my actual MOT was due, 3 days later. I had little choice as too late when I looked elsewhere to get booked in at such little notice. The next day I had another call to say they were now unable to offer any MOT testing, leaving me stuck without an MOT test as I cannot get anything booked until a week later, so basically I have no car for a week now, thanks Bathwick! The amount of time I have wasted looking for an MOT last minute is v annoying, definitely avoid Bathwick, use a trusted garage, I’ve learnt my lesson.

November 10, 2023
Unprompted review
Rated 1 out of 5 stars

Bathwick Tyres Bridgwater: DON'T ASK QUESTIONS

Bathwick Tyres Bridgwater:
DON'T ASK QUESTIONS!!
Very small review as I'm not wanted back, as I'm an abusive customer, who having brought 2 tyres from Asda Tyres (5 Stars, fast ordering, easy to use web site, great selection, really competitive pricing) I chose Bathwick tyres to fit them, got my time and day slot, only to be told 2 days later they couldn't fit me in as they were now really busy and my slot was no longer free for me, no probs, rang them up to find out why, excepted their slightly dodgy answer, rebooked a new time and day and left it at that. Raised the issue with Asda Tyres and went to bed. (night worker) couldn't sleep so checked phone only to find a message from Asda Tyres telling me my new booking was cancelled and I was not wanted back as a customer because I was abusive to the bloke I spoke to!! I never raised my voice or used foul or abusive language to him, just asked questions, upshot is Asda Tyres sorted me out a new fitting slot with Bridgwater Tyres and Exhausts (4 Stars used them before should have used them this time, stupid me) so lesson learnt, don't ask questions of Bathwick Tyres as you may get refused service and not invited back as a customer!!

November 10, 2023
Unprompted review
Rated 5 out of 5 stars

I have used Bathwick Tyres

I have used Bathwick Tyres, Wilton road, Salisbury for many years. Had 4 new tyres fitted 04/10/23. Service excellent, staff very helpful and friendly. Reasonable price. Will continue to use them.

November 4, 2023
Unprompted review
Rated 5 out of 5 stars

Fabulous Customer Service

The integrity and honest of this company is outstanding. I ordered and paid for two new tyres but when I went to get them fitted, the team looked at my car and told me very quickly that I didn't need them. They fixed the issue with the technology that was indicatiing a problem and everything has been fine since. I was very impressed with their service and would certainly recommend the Bathwick team in Poundbury, Dorchester. Thanks very much Andy and team.

November 2, 2023
Unprompted review
Rated 5 out of 5 stars

used for van hire

Short wheel base van hire (VW Transporter). The van was in excellent condition. The staff were great (Chippenham). No complaints at all. Would use again and would recommend.

October 26, 2023
Unprompted review
Rated 5 out of 5 stars

Gloucester branch - Excellent, honest and kind

On holiday near Gloucester and found a nail in the tyre. I went in for a tyre repair and the fitter was dead clear and honest with me about the repair.
Very quick turnaround.
Then they refused any payment! Seriously. They wouldn't let me pay. We have been chatting and it has been a difficult week with a bereavement and other problems.
I was lost for words. What a good bunch of guys there. I would definitely go back if I lived in Gloucester.

October 16, 2023
Unprompted review
Rated 1 out of 5 stars

Beware of Bathwick tyres if you are…

Beware of Bathwick tyres if you are looking for tyres,just called for a price of a pair of Pirelli powergy tyres (225/55/R18) and was quoted a price of over £190 each eg £380+ but on the Bathwick website the exact Same tyres are £260.54 for the pair eg £120+ less, unimpressed to say the least.

October 6, 2023
Unprompted review
Rated 5 out of 5 stars

Fast, proffesional and efficient service

Obtained special EV tyre by 11:00 the next day (Bridgwater) No air tools used for removal or refit and nut torques set exactly on refit. Jacking point checked and aligned accuratly as quite a heavy vehicle. Very professional and a clean tidy workshop. Will use again

September 29, 2023
Unprompted review
Rated 5 out of 5 stars

Jack at Alder Road Poole

Yesterday I arrived extremely stressed at Bathwick Tyres Alder Road Poole. Jack who was rushed off his feet was fantastic. He told me everything he was doing at every step and put my mind at ease. His customer service was fantastic. Thank you Jack

September 16, 2023
Unprompted review
Rated 5 out of 5 stars

Dampier Street- Yeovil.

Fantastic service from a wonderful team.
I can't praise my experience enough!
All staff are polite, friendly, full of advice & really couldn't do enough for you.
The lovely manager Steve was the 1st member of staff I spoke to & instantly made me feel confident that I would receive the best service they could offer- they absolutely didn't disappoint. Within under an hour my daughter's car was fixed & ready to go. From a fantastic manager, to the wonderful mechanic- who came to speak to us personally about our options & to talk us through any work he would carry out, to finally the kind, friendly gentleman at the at the reception desk.. I truly can't thank you all enough. I highly recommend- 5 star experience ✨️

September 14, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic, friendly service

Called in on my way to work after an unexpected delay had put me horribly behind schedule. This wasn't my first visit but I was worried about the lack of time, I didn't need to - just like last time, the staff were friendly and the service was very efficient. Paperwork was prepared and payment taken quicky allowing me to be on my way in near 'pit stop' time. Thank you :0)

September 6, 2023
Unprompted review
Rated 1 out of 5 stars

Polite staff, but total waste of time.

Ordered from Asda Tyres for fitting by Bathwick Tyres.

Polite staff, but slow. More importantly, after 45 minutes the fitter refused to fit my tyres, as I had ordered 205 rather than the 215's currently on my car.

My car specs say I can use either size, with 205 being the default. My car has a tyre chart in the B post of the car, it confirmed 205's were correct, but the fitter wasn't interested. Seemed like he just wanted less work to do on this rather hot day.

Total waste of time, and I now have to fight for a refund from Asdatyres, and find a fitter that knows what they are doing.

The 1st place I contacted was Cabot Tyres, and they confirmed 205's were correct, so the will get the job.

Needless to say, I won't be returning to Bathwick Tyres.

September 6, 2023
Unprompted review
Rated 1 out of 5 stars

Over charging

Very disappointed with the service, which on the face of it appeared fine. Turned up without an appointment but was seen fairly quickly. However, being told that “I can do you a deal on a mid range tyre for £120” and then establishing that the actual tyre fitted was advertised on the website for £110 is disappointing to say the least. Don’t expect to get “a deal” but certainly don’t expect to be over charged. Won’t be using again and would recommend double checking with the website to avoid over charging. I had offered the opportunity to redress but no reply as yet.

September 2, 2023
Unprompted review
Rated 5 out of 5 stars

Exceptional service at Bathwick Tyres…

Exceptional service at Bathwick Tyres Brislington, Bristol

I turned up without booking an appointment due to a screw in my tyre and low tyre pressure. Having driven around previously to other garages beforehand, all I wanted was some advice. The team checked over the tyre and confirmed the low puncture from the screw - offered to repair or order a new one in at a reasonable cost. There was absolutely no pressure to make a decision there and then so went home and came back the following day to get it fitted. As I returned the following afternoon, there was a lot of work being done but the team all looked calm, relaxed and worked as quickly and efficiently as they could to complete all vehicles. I was offered an alignment check too! The team were all extremely helpful, professional with fantastic customer service. 100% using them again in the future.

August 31, 2023
Unprompted review
Rated 5 out of 5 stars

Top Service As Always …

Purchased tyres through Asda Tyres selecting Bathwick Gloucester to fit.

Tyres were ready to fit. A very pleasant young lad fitted them to my Porsche. Initially concerned for the alloys but he took great care with them. Torqued up they wheel nuts to the correct torque and pumped the tyres up to the correct pressure. He was absolutely competent to do the job. The other members of staff checked on him occasionally and were friendly and talkative at all times.

I have used Bathwick many time and always had a top service. Nothing flash just good honest workmanship and advice.

Even though Bathwick didn't supply the tyres the service was the same as always.

Thanks to all

August 26, 2023
Unprompted review
Rated 5 out of 5 stars

Bathwick Tyres Cheltenham - Great Experience!

Bathwick Tyres Cheltenham have recently fitted new tyres, and done my MOT, both excellent service! The MOT had a problem and required a re-test. They just couldn't have been more helpful in resolving an issue, taking far more time than I'm sure a normal Test would take, and all for a fixed price of £35 - truly excellent!! The whole team I dealt with were super friendly and a pleasure to do business with. I recommend this company without reservation, and will certainly use their services again.

August 24, 2023
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look