Batteriesup Reviews 22

Sent a different item than what was advertised and it doesn't work. Making me jump through hoops to return it, wants me to send a video of the charger not working. DO NOT BUY FROM THIS SITE!

I bought their 12V Makita battery ($28) and after fully charging it will only run my drill for 30 seconds. Total junk. They will only offer me a replacement (of another junk battery) or a refund of my purchase price minus $12 for shipping both ways. Stay away from this junk vendor.

I will give this company a negative 5, and I will say that if anyone out there buys from this company you have been warned, but I will warn you again, their products are absolute junk.

Bought 20 volt slide style replacement for dewalt. They have good prices and selection. So, 7 weeks after receiving my battery it won’t charge , won’t work at all even the battery level indicator don’t work and since it’s past 30 days I haven’t even got a reply from batteries up after submitting a video as they require. Be warned!

I have almost all of the Dewalt 18V tools. Three Drills, Skill Saw, Sawzall and Flashlight. The Dewalt Batteries that I had were dying and I had one left that wouldn't work more than 5-10 minutes in the Drill... The Dewalt replacements are $$$$! I bought these two, and they are Form-Fit-Function exact replacements. They charged in the Dewalt Charger, and they work in the Drill. We'll see how well they last, but the price is unbeatable!

I wish I could give this company zero stars. After obtaining an RMA and following the return procedures I waited for a refund to post to my credit card. After a half dozen requests I’ve come to realize they are dishonest and will not honor their refund policy. Every follow up resulted in some excuse for why the refund had not yet been processed and a promise that the refund would be processed within a week. This is a dishonest Chinese company selling inferior products, but at least they’re consistent in providing terrible and dishonest customer service. Recommend avoiding this company.

I purchase a pair of 9aH batteries for my Dewalt mower. After charging I noticed one of them showed a loss of close to a third of capacity within 5-10 seconds after start.
I reported the issue and they shipped a replacement out the same day!!! The replacement works like a champ and I couldn't be happier.

The most absurd, unprofessional customer experience I have ever had. They sent a pair of defective batteries, required that I send them a video showing the batteries would not charge, required me to pay to ship them back (I refused to accept another set), and then emailed me to say that sometimes they get "busy" and "may forget" to process the refund and I should remind them. Really inspires confidence. And whoever is writing their emails has great difficulty making anything clear. I feel like I'm in a Saturday Night Live skit.

purchased for dyson, battery never worked. i never received an answer after multiple attempts at a return authorization. dyson tech informed me that these batteries often damage products beyond repair. horrible company do not purchase anything they sell

Terrible customer service and product. Received half my order, the half I did receive was wrong and the only item that I actually received that I did order (18 Volt 6.0 Makita battery) doesn’t last long enough to run my radio for 2 hours! Frankly I don’t know how they are even in business. Shame on you.

Horrible experience. Batteries arrived fault. One battery would not charge to 100% and they wouldnt even run my Makita blower with a full charge. I had to pay shipping back for their crappy stuff! They have had the return a week and still no refund. I email to inquire and get an autoreply they are out of the office from Oct. 1-7 and have no access to email. Its January!!! I just filed a claim with my CC company. DO NOT BUY FROM THEM!!

I bought a pair of 4.0Ah replacement batteries for Makita. I used them on a Makita leaf blower and they ran out in 10 minutes. They run out of juice as quickly as a 10 year old 3Ah real Makita battery!
Lesson learned, you get what you pay for!

This company failed to deliver a battery, saying it would be back ordered for months. My requested credit took weeks to finally happen, only after a parade of emails to them. The credit was less than the invoiced amount. They have failed to respond to any of my emails.
DO NOT ORDER FROM THIS "COMPANY"!

I purchased two Vanon 18v NiMH batteries for my Dewalt tools, and a replacement battery for a Dyson DC 44 Animal. I ordered a type-A battery, but this place sent me a type-B, and then tried to tell me that is what I ordered. After a few emails back and forth, they did send an RMA, but guess what, I had to pay shipping! Shipping a battery costs more than double the usual charge, and is more than half what I paid for the thing. Not worth it. Will order from somewhere else where they can at least get the order right. Also, the Vanon batteries don't last any longer than the Dewalt stuff and have to be force-fitted into the charger. Will not order again.

For GreenWorks 40V 5.0Ah Battery Replacement | Lithium Battery 29472 29462 Battery For GreenWorks 40V G-MAX Power Tools (Not for Gen1) × 1. It lasted for 2 months and 4 charges. Junk.

Well my bad.This is Vanon under a new name.Got ripped off again once and fell for it again.They will not charge & fall out of the tool.Sent e mail, no response

I bought 4 6.0ah Dewalt batteries replacement last 5 months. When using my Dewalt saw, the fully charged Dewalt battery replacement does make my saw work. When I replaced the Dewalt battery and installed one of them, the power supply speed would be the same as before. I purchased two of these batteries, and I got the same result no matter which battery I used. This really affected the performance of my saw in a positive way. They do work and are not expensive. I think it might be ok to use it in the exercise. I will strongly recommend these.

Ordered 4-18v 9096 Dewalt type batteries, Shipped within a week of ordering (I'm in CA), and I was satisfied, but when I inserted the battery into the charger, it did not want to just fall in as original Dewalt batteries do, it had to be forced in and pried back out because it was too tight where the metal connections make contact inside the Dewalt charger and battery.

Although I didn't order directly from Batteriesup, after reading the reviews it became apparent to me that dealing directly with a Chinese company is a crap shoot and be prepared to be ripped off in some fashion. Don't buy from them. Gez - thay can't even write in English and if you're going through PayPal you don't have much recourse afterwards. Don't do it.

watch out. I placed one transaction that was flawless, the next one right after i placed the order my bank text me that i had a charge in china. my bank stopped it. I canceled the second order promptly. That was the only part that went right, Batteriesup did cancel and credit my account.