Battle Jackets London Reviews 165

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Bought from BJL a few times already. I have nothing but positive feedback on all occasions. Not only do they deliver quick. But have an amazing range of patches. I now have an awesome second jacket I... See more

Rated 5 out of 5 stars

Fantastic independent shop, got a few patches from here and the owner is nice fella and is very helpful, even threw in an extra patch after a couple orders, free of charge! 😁 Great selection of limi... See more

Rated 5 out of 5 stars

Brilliant service, excellent quality, very fast delivery what more could you want. Not my first purchase from BJL but thought I should leave a review to support such an excellent small business.

Rated 5 out of 5 stars

Some of the best customer service I've recieved, if not THE best. Really going above and beyond for the satisfaction of the customer. Definitely clear that they've got a real passion for the hobby/com... See more

Company details

  1. Tailor

Information provided by various external sources

Here to create your custom vest!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

165 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Missing Order

It has been a week and I have tried contacting you guys several times and it seems I can’t get through to anyone. I ordered two battle vests and only got one delivered. My order number is 11778

July 7, 2024
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Reply from Battle Jackets London

Hey Yuri!

Apologies for the delay in getting back to you! We’ve been out of office but I’ve checked up and sent out a replacement vest for you whilst we figure out what happened to your second vest.

Please let us know if we can help with anything else!

Thank you,
Louis

Rated 4 out of 5 stars

Good quality vest

I wanted for months for the vest to come back into stock.
I waited because the website stated that free patches were included and I had seen other people wearing them at gigs and knew they were good quality.
I was disappointed to get only one patch.
I pointed this out and said that their ad was slightly misleading.
They have reflected on this and will now give 2 patches in the future.
Very happy with the vest.
Good luck to Battle Jackets London.

June 3, 2024
Battle Jackets London logo

Reply from Battle Jackets London

Hi Mark,

I am sorry to see you have had to leave this review. I do limited runs of the vests as a small one company it can take a while for vests to come back in stock I didn't do preorders so that people wouldn't be waiting on them, so when they're in stock they're in stock.

The vests are £45 which is what you paid, I then give one or two FREE patches in each vest order to get you started off which I think is fair already considering you thought the vest was a good quality and matched the price point without any patches. You still got a free patch with your jacket and depending on my stock levels determined whether people got one or two patches for free.

I did also then take what you thought into consideration and decided that I would give two patches in each vest order as a minimum moving forward so I didn't feel the need to revise the advertisement.

I think that the main focus is that people are coming for a quality vest which is what you received. They also get a couple of freebies, I don't think that's a half bad deal.

Thank you and good luck on the jacket.
Louis

Rated 2 out of 5 stars

One package arrived

One package arrived, a second didn’t, no response from emails sent about undelivered package

March 27, 2024
Battle Jackets London logo

Reply from Battle Jackets London

Hey!

I’m sorry I have only just seen this. Please send me an email at battlejacketslondon@gmail.com and I’ll do what I can to figure out what’s happened here!

Thank you,
Louis

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