Baturina Homewear Reviews 

I purchased a high quality hand made robe. They set expectations accordingly, give it was a custom fab. The robe is truly outstanding. It's rare in the modern world that clothing ever lives up to expectations, but this is an exception. The craftsmanship is immaculate, the fit is impeccable, and I'm overjoyed.

👌Outstanding.

Everyone should have a bath smoking.

I was excited to order a smoking jacket from Baturina after finding the company through social media. Unfortunately the postal service lost my package, but the kind people at Baturina offered me a replacement or refund. I opted for the replacement, which arrived swiftly and without issue.

I am more than pleased with the jacket. It looks amazing and feels wonderful. Truly great craftsmanship.

The only negative remark I have is that the communication over e-mail with the people at Baturina was a bit slow at times. Apart from that I am very satisfied with them and the product.

It was easy to design my custom robe - I wanted something very warm that I could wear every day when I come home to my old (and cold) New England house in winter. I chose gray wool with green velvet trim and a cotton lining. It had to be ankle length for extra protection. Right now, I am sitting by a lovely fire in my robe, wondering why I waited so long to order from Baturina.

I came across Baturina’s website when I was searching the Internet for a website that sold 1930s style robes and accessories and upon finding it, I was astounded. The styles they had, and the designs are completely reminiscent of that era. Their selection of different types of fabrics and designs of robes, all handmade, was EXACTLY what I was looking for. I ordered one item as a Christmas gift but when I saw their selection of smoking caps, I could not help getting some thing for myself also. They make items that are tailored to measure, but they also have items that they make and keep in stock and my order was processed very quickly because The items I wanted were in stock so I was able to get them quickly. Tailor-made can take a little longer, but it’s certainly worth it. I will be coming back for more and , treating myself to other things in the very near future from Baturina. Thank you for absolutely incredible items that you have to see to believe! The quality is impeccable, and I am sure the garment will outlive me!

This review focuses on the quality of the clothing rather than the service, which could be improved, particularly in terms of providing feedback. The robe I purchased was exceptionally well-tailored, with high-quality materials. The sizing aligns closely with European standards, though it may run slightly snug. I will definitely order again, once I can justify the price.

High quality item. Delivered quickly. Vey pleased.

Order got lost, but there was no stress to reactivate it.

- The product quality, materials, and fit are sensational.
- Although it took them some days to reply to my email, they did reply and sent me the tracking code.
- The company has a great product and the long time for production on MTO is understandable, but keeping in touch with the customers, like announcing when is the order starting production, when is it in QC, when ready, etc, would be greatly appreciated for your customers and would give you a much higher customer experience, given the price point.

I bought this product with a lead time of 4 weeks, now 3 months later I have still not received it and have had no response to my emails asking for an update or refund.
Truly awful service, you may as well put your money directly in a shredder.
I will happily update my review if they get back to me with a positive step forward.

I've ordered my custom robe back in the beginning of March just after my birthday. The types of robes Baturina offers are what I've been looking for for a very long time. When I ordered I was aware of the severe delays in shipping, of which a few warnings even appeared on the website back in April.

After a the promised delivery date however the robe has been delayed 3 times until it finally arrived in the beginning of September. That's 6 months from when I ordered. Each time I asked for an ETA they gave me one, but they never actually delivered on the promised date. Instead they'd promise me I'd get my money back, which I don't want. I just wanted an honest indication of when the robe would arrive.

Around July and August I decided I wanted to buy another custom robe (maybe even 2) because the quality just seemed so good. I decided to wait see if the robes are truly worth it.

To add insult to injury however, just a few weeks before my robe finally arrived, Baturina DOUBLED the price of a custom robe from what I've paid. The robe I've been eyeing up for months now is now almost 500 euros. If I had ever been warned of the impending huge price hike I would have taken the risk and bought it months ago.

I cannot in good faith recommend a company that delays a product 3 times, ultimately delivers it without warning on a date I'm on holiday and then jacks up the price 100% overnight. I will say the robe I have received is of excellent quality and deserves the praise it gets. If only I could now buy the other robes I wanted to buy for the old price, what a shame.

I would give no stars if I could. Ordered a smoking jacket as a gift for my boyfriend back in May, and was given an estimated delivery date in June- then when it didn't arrive I emailed and got a NEW estimated delivery in July. It still never arrived and I went back and forth via email to get a refund back, and they said they would process that and get the money refunded.

The last email I sent was on July 22nd, and I'm writing this on September 12th STILL with no refund. Beyond pissed.

Do NOT buy anything from this company.

Edit: The reply says that they issued the refund back in July, but after this reply I recieved an email with the refund reciept marking the date of the refund on September 13th, 2024. Take that as you will.

I am very satisfied with my purchase! The fabric is of great quality and the fit is very classy. You just have to be a little patient, because orders arrive with a minimum lead time of 1? months. So it's important to think ahead when buying a gift!

Placed an order on the 5th June it’s now 10th September and my order still hasn’t been received.

They told me they have shipped it and that’s all I’ve heard back. No shipping or tracking number has been given and there typical response is “we’re very busy”

Over 3 months for a dressing gown … and still haven’t received it yet.

———————

Gown has now been received, quality is very nice. Good weight and materials used.
Have adjusted the star rating to 3 out of 5
Which factors in the fact it took 3 months to deliver.

Just like multiple reviews below re delays; I ordered a gown in April 2024 and still have not received it. They are not returning my emails. Order at your own risk.

I’ll just add myself to this list in the hopes Baturina Homewear sees this. I ordered a custom dressing gown on February 10th, 2024. I promptly received a confirmation of my order with an April 2024 delivery window, and have never heard anything else since the initial confirmation email. It’s now almost September 2024. Also, I have never received a response on any of my messages to their customer service asking for a status update. It’s a shame because their products look incredible. Baturina Homewear, I am patiently waiting for my custom dressing gown! I know good things take time, please make me a believer in your company, Thank you!!

Edit: Within 48 hours of posting this review, Baturina got in touch with me via email, relayed their apologies for being overwhelmed, and told me my delivery date will be September 16-17th. Fingers crossed! I will update my review when product arrives.

Edit 2: I received my dressing gown on September 16th! It is worth every penny and beautifully made. I have never purchased a finer piece of clothing. Thank you BATURINA!!!
Rating updated to 4 stars in light of the stunning quality. Only missing the 1 star due to the lengthy, low information ordering process. BUT, they did come through in the end.

Baturnia home wear-Are truly above & beyond anything I’ve seen & owned-my Emerald Green velvet smoking jacket,is the most beautiful gorgeous piece of clothing I own-hands down-there a small shop in Hamburg Germany & the pictures on there website don’t do there products justice-you really have to own it & put it on & see it for yourself-there high end level attention to detail & craftsmanship-is beyond words-The fit & finish on my smoking jacket is the ultimate in Regal high end Opulence Ultra Luxuriously meticulous hand crafted-I look & feel more regal & opulent than English or any Royalty-the wait time is 4-8 weeks even longer mine was 4.5 months-there so busy with orders they had to hire more people to help with there work loads just to keep up with production demand-Believe me when I say this-yes the wait can be very long-but it’s all well worth it-I rate there products 12 out of 10-yes higher than perfect-that’s my true honest real opinion on how I feel-& my Smoking jacket pairs perfectly with my several pairs of silk pajamas & green suede slippers, for my everyday day lounge wear at home & I’ll wear in public-& fits my Retired very laid back pipe smoking life style-Baturina is the ultimate in high end ultra opulence of regal Luxurious home wear-Thanks Michael from Texas U.S.A.

Note: I have deleted an original review that I wrote that expressed deep frustration at the lack of response from this company. This was regarding an order from 1/07/24, that didn’t arrive during the stated delivery window, with absolutely no response to my repeated inquiries (as others state below). Only after posting on this website did I receive a response!

However, my robe arrived on 8/08/24. It is a stunningly beautiful piece of custom craftsmanship. Truly perfect in material, detail, fit, and quality. I love it. The garment easily ranks a 5, but the company’s candor about their timing / delays has to rank a 1. My combined rank is a 4, which obviously gives greater weight to this amazing robe (which arrived many months beyond the stated date, and no follow-up delivery details were ever provided).

I was pleased by the reviews that others also had to wait a very long time, as it doesn't seem to be a scam.
I ordered at the end of November and only received my coat at the end of July, but the wait was definitely worth it!

I placed an order for a gift for my fiancé on February 14th with an expected delivery date of April 8th-April 19th. We're married now and still no robe.

No delivery. I followed up on April 22nd and got an updated delivery date of May 17-20th. I checked their website for new orders and the projected delivery date for brand new orders was also May 17th-20th. Odd.

Again no delivery. I followed up again on May 23th when I received no shipment and got another updated delivery date of June 22nd-24th. I got married end of June so I forgot to follow up until July 26th at which point I requested a full refund. I have not heard back from them yet. I am baffled. I want either a robe or my $323 refunded.

***UPDATE***
Baturina got in touch with me explaining that the fabric I had originally ordered in February was out of stock: "Your custom smoking jacket has been in the works for a long time, but we had to olive green velvet [sic] as we ran out. Unfortunately, the delivery took a long time and it turned out that the fabric rolls had major defects. Therefore, we had to send it back to the factory and are waiting for a subsequent delivery of this color." Baturina offered to make the smoking jacket in emerald green to be delivered earlier than waiting for the olive green fabric.

I requested a refund which they promptly responded to via email on August 9th, however, the refund has not yet appeared on my Visa account as of August 14th. I will update my review once my refund has gone through.