BaubleBar Reviews 611

I had originally cancelled the order and was told it was cancelled and I was refunded - but then I got the jewelry! I reached out to customer care and Andrea was wonderful helping me sort things out. I ended up keeping the jewelry and she helped me with that as well - always polite and quick to respond. I would give five stars but they did ship what they said was cancelled and while the jewelry is very pretty I am not thrilled with the clasps. They feel a bit inexpensive. I do like them tho, so kept them. Great customer service by Andrea!!!!

Needed quick help on sending gift cards out to some people and Andrea on the customer service team responded within 10 min with the answers I needed. Really appreciated her timeliness and ability to get me the information I needed quick!

I purchased custom Mickey ears that my grand daughter designed in July 6th. Two weeks later nothing… I send bauble a message x2, the first customer care person At least gave me some hope that I would get a shipping confirmation by July 22. The second one said I will not get a shipping confirmation until the end of the week. This translates that my granddaughter will be let down. The shipping information should be more specific.

Jennifer

Jamie- with customer service helped me and she was amazing. I had a bracelet, and it came undone. The customer service was awesome, quick and fast. I reached out to them and sent them a picture. And then they’re already sending a replacement!

Andrea was very helpful when I reached out with a question about my order.
The set of bracelets I ordered met my expectations. I’m very happy with them. Looking forward to my custom order next. I would buy from this company again.

Well it didn't start off good... got my product and it was broken. The return li k on the site wouldn't take the picture I tried uploading but Brittany stepped in and over email was able to help me out. I wanted a replacement item bit there were none available so she went ahead and did the refund for me without hesitation. Definitely made this a great experience...

Jamie in BaubleBar customer service was extremely helpful when my daughter's bracelet broke the first day she wore it. She emailed back so quickly, it felt like I live chat. She understood that I didn't know if my young daughter was careless or if it was the product and I was able to get a replacement bracelet. Thank you Jamie and BaubleBar!

I had to follow up on an order. I spoke with Brittney, she was great! She let me know that it takes up to 3 weeks for personalized items. I appreciated her response and help on my order!

The charms and chain are OK for young adults. I'm sure the 'gold' color won't last long, but it's a cute, personal gift for the right age group. I ordered a chain with three charms as a highschool graduation gift. And a gift box. I mistakenly had it sent to me--actually a good mistake since it was packaged so poorly. If you pay online for a gift box, SEND THE ITEM IN THE GIFT BOX! While the box itself is attractive, the necklace comes in a small plastic bag--not very appealing for a nice gift....pretty tacky. Presentation is important, and I'm glad the recipient didn't receive it this way. It does not look as expensive as the almost $100 I paid.

1000’s of dollars worth of jewelry purchased.
EVERY SINGLE piece turned copper after a couple days of wearing. Horrible quality! So very disappointed with this company.
As such a large company with a huge following, you would think they would fix this problem. I will never purchase from them again. Everything is trash. Too bad because a lot of these items were gifts. It’s embarrassing and my friends/family just think I bought them cheap stuff. Baublebar fix your quality. I would give negative 5 if I could.

I'd give 0 stars for experience and terrible customer service. What a waste of money, and it's not cheap!

Never recieved my order, no tracking number, still not here, doubled the estimated time, its a charm with paracord costing 50 dollars this is a total scam and ripoff avoid at all cost, they have a number that wont recieve calls, scam, bogas, fraud. Ordered June 28, its July 11, its a braclet and they said 5-7 days delivery, sure.

I placed a large order and forgot (1) item. Kara, BaubleBar Care Associate, told me what to do so I could order the item and avoid a shipping fee. Kara was not only helpful but also very quick to respond to my email.

Chani was an exceptional customer service associate during my experience with Baublebar. She was incredibly responsive, patient, and genuinely helpful throughout the entire process. Her professionalism and warm demeanor made the interaction enjoyable. I can only imagine that it’s dedicated and customer-focused team members like Chani who help build brand loyalty and continue to draw customers back to Baublebar time and time again.

When I received my necklace it had broken in transit, I reached out to Baublebar and Clara immediately sent me a new one, she was great to work with!

I had a fantastic experience with BaubleBar's customer service! Devin went above and beyond to help me with my order. Devin was kind, responsive, and truly made the process so easy. It’s rare to find that level of care and attention these days! Thank you, Devin, for making it such a smooth and positive experience!

customer service was on point. ongoing communication about order and potential delays. Brittney was fantastic!

The necklace I ordered was unfortunately lost by USPS, and I wasn’t sure what steps I needed to take to resolve the issue. After a few days of trying to sort it out, I reached out to Baublebar for help. They responded within minutes and immediately took action to make things right. A replacement necklace is now being made, and I should receive it in about two weeks. Thank you so much!

Devin in customer service goes above and beyond to address any concerns you may have. I accidentally placed an order and she went out her way to help me cancel my order so I can re order the correct items!!!

My bracelet broke the first time I wore it. I reached out to customer service. Tiffany responded right away and was very helpful.
I really appreciated it!