Bax Music Reviews 

I ordered my bass. It arrived on time. Customer service was very helpful and given me all the details.So I recomend.

Always great service, fab levels of stock and professional, friendly service. Highly recommended without hesitation. Thanks.

Ordered an item that never arrived. Contacting for refund has been atrocious, the communication is shocking. Get a response from a different staff member every time and that’s if you even get a response. I’ve also called them multiple times, have had one good staff member that escalated my case but then had no response from the team he escalated it to. I’m over a month down the line and still haven’t received a refund for my item that was over £250! If the item was of cheaper value I would of just given up by now and took the loss in money

I've purchased from Bax multiple times now for various audio equipment and they have generally been great every time. Only on one occasion did a product arrive with an issue (factory defective - not their fault) but they were incredibly quick to offer a resolution and make things right. The pricing is usually very competitive and shipping is very quick! I actually have trade accounts with some other distributors as we do a lot of installation work and there have been times that Bax are still cheaper than our trade account pricing is!

great service and price highly recommend

The best online music store by far. Great selection of items at really competitive prices. Items arrive very quickly.

Used Bax a number of times and never had any issues. Spoke to customer support once or twice and theyve always been professional. Quick delivery too, what more you ask for.

I returned an item for a warranty repair in january and was told it could take up to 11 weeks to be done. After the 11 weeks I began contacting them asking about the repair. each time I call I get told they need to investigatte what happened to my unit and that they will get back to me. They never do. I've called once a week for about 7 weeks now and its the same conversation each time. I'm feeling like I've wasted so much time (4 months so far) on this, and I'm probably not going to get my audio interface back. Preparing to just move on and go somewhere else and buy a new one and never use Bax again.

I was so excited to find the Roland Go Keys listed cheaper here than other sites. I ordered the keyboard and carrying case. I did not receive a delivery confirmation but when I contacted the customer service team, I received an email with immediate effect stating they have received my order and I'll have to look out for the delivery email. I then read reviews on Trust pilot and got nervous as I hadn't used Bax Music before. They got back to me asap and quelled my anxieties.The customer service team were great and very warm and professional. They went out of their way to send two seperate deliveries so I can have the keyboard sonner rather than later. Both items arrived intact in pristine condition. Highly recommend and will certainly be a returning customer.

Absolutely horrendous experience, I would have given a minus if I could, purchased a NEW piece of kit emphasis on the NEW only to be sent what was clearly either ex demo or a customer return model, sent a complaint email no response, sent 2nd still no response, in fact I didn't get a response until I started a PayPal claim only then did I get a response, no apology, no how can we sort this just a link that doesn't work to a returns page, no wonder this country is in the shit.

The worse experience I've ever had with an online store.

I ordered a subwoofer speaker. It arrived but didn't work. I told the company and they said I could return it. I bought it in February and they didn't collect until May. Useless customer service. By this time I was so angry I asked for a refund.

Last week I get an email saying they have sent me a replacement even though I specifically asked for a refund.

Today a box arrived. They sent me the kettle lead to the speaker. I return a speaker and the replacement was kettle lead.

3 months down the road I am 200 pound down with nothing to show. Not even a heavy paper weight.

Appauling company. Don't use them.

Generally good experiences. Have bought multiple things like guitar bags, guitars and an amp. All have arrived promptly and well packaged. The own brand fazley guitar had a few quality control things but not worth worrying about as very budget friendly.

I'll try to keep this (fairly) simple, as telling the whole story would require thousands of words.
I placed an order, it was dispatched and received without issue....great start.
Another order was received and arrived not fit for use, which I promptly returned. Sadly trying to get them to issue the refund was a tedious and infuriating process, which required me sending 9 increasingly angry emails, and waiting over 3 weeks before finally receiving it.
A third order (placed before the refund drama) for an item which wasn't in stock, but stated it would arrive within 3 weeks. After continually pushing back the available stock date by 8 weeks in total, they finally became 'in stock'. Over a week later my order still hasn't been dispatched, and after several emails to enquire, I'm just getting fobbed off with generic responses and clearly disinterested 'customer services' (i use that term VERY loosely) agent.
A complete lack of desire to help deal with problems of their making means I will absolutey never use the company again.
I'm not sure if their team are told to purposefully stall when dealing with issues, so they can keep customers money in their account as long as possible, or they really just have no interest in customer satisfaction, or customer retention.

I bought flight cases. delivered in two days. well packaged , price excellent . web site easy to use. cases are well made . invoiced by email . . excellent service.

The product has not arrived yet, but the customer support is excellent. I have nothing to complain about.

Brilliant service from Bax Music, very reasonable prices

Previously purchased from Bax---Good fast service

Don't bother using this outlet.
Continually giving excuses for item not arriving, blaming courier for not picking up the package etc:
Customer service not helpful, could not explain and when I asked for money back they cut me off.
I will never use them again and would advise others to be wary.
I only gave them the one star because there is no zero option.

Online purchasing experience was very good and price very competitive.
Second time I purchase here and always a good experience.

Item was in stock and fast delivery