Bax Music Reviews 

5,403
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

needed for audiophile cd player. which has rca AND XLR outputs, now I can use both in parallel, ADDAPTORS are compact high quality and have no negetive impact on soun quality.... RECOMMENDED.

Rated 2 out of 5 stars

No international shipping, they said to provide my data to take manual order, so I did. Since I dont use euros I had to withdraw money for exchange. It took them few days to check my response and the... See more

Rated 5 out of 5 stars

I recently purchased a guitar from Bax Music GmbH, and I am extremely satisfied with both the product and the customer service. My order, No. M5*****520, experienced a slight delay in shipping,... See more

Rated 3 out of 5 stars

Well on the website the the company states it's a German company and the order will be with you in a day or two. A week later my order still hasn't arrived and it's still in transit from the Netherlan... See more

Company details

  1. Hi-fi shop

Written by the company

Bax Music ist das Online-Musikhaus mit über 46.000 Produkten aus den verschiedensten Bereichen auf Vorrat. Ob man DJ, Producer, Musiker oder Lichttechniker ist, in unserem Sortiment findet jeder das passende Produkt. Musik verbindet und darum möchten wir mit unserem Angebot dafür sorgen, dass ihre Leidenschaft für die Musik nicht durch fehlendes Equipment getrübt wird. Denn Bax Music steht für: werktags vor 21 Uhr bestellt - in zwei Werktagen geliefert ✓ 120 Tage 'Nicht zufrieden – Geld zurück' Garantie ✓ 2 Jahre Garantie auf die meisten Produkte ✓ allzeit günstige Preise


Contact info

4.0

Great

TrustScore 4 out of 5

5K reviews

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4.0

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(5,403)

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Rated 5 out of 5 stars

excellent communication with them!!!

I bought a product for the renovation of my old loudspeaker box in the online shop.

It arrived quite fast by post. When I noticed that the material doesn't fit for my speaker I contacted the Hotline by mail. I found immediately all relevant information for preparing the return and received a DHL shipping code by mail.

I estimate this way of communication! Thanks for the support.

February 28, 2016
Unprompted review
Rated 5 out of 5 stars

Decksaver roland mx 1

Great value, best price I could find anywhere, and it was here within 24hrs from placing the order! Amazing!! Not the first time I bought from this shop, and certainly not the last time either!!

February 19, 2016
Unprompted review
Rated 5 out of 5 stars

Amazing

I bought the Fender Gigbag and it was better than described. I love it and I keep taking my ukulele in the bag everywhere! Bax-shop delivered the bag the day after I ordered it! Great Service and excellent product. Love my gig bag

January 27, 2016
Unprompted review
Rated 5 out of 5 stars

Good service and custome care !!!

It was my first purchase and I can confirm I was very pleased with the service and the handling of my order.
The customer care service answer my questions fast and in a very professional way. I´ll keep ordering from Bax !!!

December 17, 2015
Unprompted review
Rated 5 out of 5 stars

good deal

I bought a Quiklok RS-10 19 Zoll Tischrack. It's really stable and much better than many of the cheap racks.

December 15, 2015
Unprompted review
Rated 5 out of 5 stars

Very good service , fast and safe delivery!!!

" Squier Affinity Starterpack " -- Great!!!
A very positive buying experience!!! I am loving it!!! :) It is a good one for the starters. The DVD would help you learn better(which is indeed free). The packing was also good. Thumbs up to "Bax-shop.de"

March 24, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent

Thankx Bax-shop.de for my awesome headphones. I got it for special price with a presents. What could be better? I will recomend bax-shop.de to my friends. Thank you guys for your work , you're a doing your job well.

September 28, 2014
Unprompted review
Rated 4 out of 5 stars

Customer service good once you get in touch with them

I had ordered a digital piano from the German website, which claimed that if I ordered now it would arrive two days later. However, 2 days later no information on whether the item had been shipped. I tried contacting the German number several times for customer service and it was unavailable or not in service. After seeing another reviewer mentioning calling the Netherlands hotline, I tried that as well. Once connected, they were able to transfer me to their colleague in the German customer service department (which is actually situated I believe in the Netherlands). After a few communications back and forth, they were able to track down my order and deliver the piano by the 3rd day. They said due to the piano being a large, heavier item, the delivery courier used would be different; thus the delay. So once I was able actually get a hold of someone to talk to, the process went smoothly. I think they should take down from the website the quick delivery time if they can not fulfill this, especially for "bigger" items. Therefore I would have deducted one star for the false advertisement on the website and another star for their posted contact/hotline not working. However, completely happy with the product and the customer service being able to resolve my issues quickly. The price was also cheaper than other online retailers. Hence the 4 star rating.

May 27, 2014
Unprompted review

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