Bax Music Reviews 

667
•
TrustScore 3 out of 5

2.8

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Rated 3 out of 5 stars

The product arrived at the estimated date, luckily in good condition, as the packaging was awful. It was covered with some kind of a giant trash bag which was not completely closed, so that the arti... See more

Company replied

Rated 1 out of 5 stars

I bought a Eurorack Behringer power supply from Bax music, which failed after 1 month and returned it to Bax under the repair warranty. Even though the Bax contract terms state a 4 weeks turnaround f... See more

Rated 5 out of 5 stars

Very good store. All straightforward. You buy and you receive your items as expected

Rated 1 out of 5 stars

DO NOT TRUST THEM! I Ordered a Guitar to Cambridge along with an amp, initially they claimed it would be delivered in 1 week, and then they said that one of the amp chords was not in stock so it would... See more

Company details

  1. Hobbies & Crafts

Written by the company

Bax Music is your go-to online music store with more than 46,000 bits of gear and accessories in stock. Ordered before 16h? Receive delivery in 2 business days. Assortment More than 1,000 brands and a 21,000m2 warehouse packed with DJ and studio gear, headphones, speakers and lighting, and a mouth-watering and extensive selection of acoustic and electric instruments ready to put any beginner on the right path or equip any pro with their dream setup. Ordering Bax Music makes placing your order smooth and simple. Postage is completely free when you spend 199 € or more and almost everything we offer comes with a 2-year warranty and a 30-day trial period. Also, all returns are free of charge. Payment Payment can be made via your preferred method, whether it’s debit card, credit card or PayPal etc. Helpdesk & Online Store Thanks to our clear product pages, any music maker and lover can quickly find what they’re looking for in our online Bax Music store. If you have any questions, Bax Music is available to answer them 6 days a week. You can always find us at bax-shop.com where 445 specialists are ready to help. We support your stage!


Contact info

2.8

Average

TrustScore 3 out of 5

667 reviews

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No recent history of asking for reviews

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2.8

All reviews

(667)

25 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Worst online company

This company offers items that it does not have in stock with a promise of delivery in six day after six weeks they still dont supply. Beware of ordering anything from them.!!

March 22, 2017
Unprompted review
Bax Music logo

Reply from Bax Music

Dear Wallace,

Apologies for a shipping delay.

Our customer service will contact you to solve this incident.

We hope be able to help you with this issue.

Bax-Music España

Rated 5 out of 5 stars

The best store for your gear!

This is my first-time purchase with Bax Shop. I came here in Trustpilot to check reviews and I based my purchase taking in account reviews from others.

I took the risk and made a big purchase, 32 items. I hate to purchase different things from different stores and I found in Bax Shop EVERY item I needed! Their stock is amazing. And it's even cheaper, compared to other stores. Perhaps the difference is a little bit, but at the end - every euro counts.

Their service is outstanding. I only called once, to check the shipment info and later they forwarded me the tracking number. Not to mention that the transport carrier is top in reliability: UPS.

I recommend these guys 100%. It's the best option for your gear. Don't hesitate and make them your provider.

December 19, 2016
Unprompted review
Rated 5 out of 5 stars

Tarjeta de regalo

First of all, i want to thank the entire crew of Bax-shop for their gift they gave to me.......it was really a glorious moment. This was the first time i was receiving such treatment in my 10yrs experience as a DJ in-which i purchased all my instrument through various online shop. The card worth 250euros and i made an order for various products for the price of 253.60euros, i only had to pay additional 3.60.................. with-in 4 days, i got them...... the receiving time was just too accurate and the products where all fantastics. I am really grateful

June 16, 2016
Unprompted review
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