Bax Music Reviews 419

It took 31 days for shippment. Support team is mediocre. They answer after several days.

Fast delivery to my home adress. Two days from Netherlands to Sweden! Very nice price on the product.

I can't say how my experience with Bax music was.
What I ordered has not yet arrived. When I ordered goods on June 1, I was promised delivery on June 5 according to Bax's website when the goods were in stock. Today is Friday, June 9 and it says that my goods are on their way,
and it has been like that for three days now. I have also emailed the Bax help center but they don't seem interested in answering. Unfortunately for Bax, there seem to be major shortcomings in the logistics from DHL, which is their carrier, and it is incredibly sad and sad that DHL affects Bax so incredibly negatively. The store itself is probably good with good prices, but what good is it when the goods you ordered don't arrive. I'm considering canceling my purchase and if nothing happens over the weekend, I'll do it
Monday. I should have had the equipment at a job on Wednesday, but the goods probably haven't arrived then either with these lousy logistics.
So so far my experience with Bax music is a big disappointment unfortunately.

I haven't received my speakers and it is for about 3 months. I guess they dont exist. I am going to talk to an government help service and talk to them. I guess it is an scam firma. I have also change speakers to speed up the expedition. 3 to 5 days and it has taken 3 weeks and no speakers.

Totally OK for it's price. For a Les Paul guitarr the case could be 2cm deeper since the lid presses against the sadle a bit. The case will shape with time and press less so it is not a big deal.

Bax Music delivery times could be better almost 10 days in my case.

Phil Jones Bass X4 Nanobass is an excellent combo amplifier that works wonderfully as a training amp at home and during a rehearsal in a band situation/setup for singer-songwriter/folk music style of music!

Ordered 2 guitars, one were damaged att arrival, NOT by shipping. BUT the people at BAX handled this quick and correct withoutany problem/issues and a new guitar will be on its way.

Very fast delivery and much lower price than other stores (ev ekx 18-sp)

TLDR; I cannot recommend this store. Bax stole my money (I still hope I can get it back). Service sucks and the physical stores have no stock.

I ordered a guitar at 27% off last year along with an amp on the over the phone because I wanted confirmation that I could pick it up at least that week.
At the time I thought I was doing the deal of a lifetime.

A few days later I still had not received a confirmation email to pick up my guitar and amp.

Meanwhile, I saw on my invoice that I received by email that there was an amplifier on there that I did not order.
When I called the service desk to correct this mistake the delivery time of the guitar had apparently also increased to 15 working days.

I had the amplifier cancelled because the delivery time of the amplifier I wanted was even longer and decided to wait patiently for the guitar.
A week later I received an email that the delivery time of my guitar had now increased to 26 weeks!!! and that my discount was no longer valid on this guitar.
I could impose the 27% and then wait 26 weeks if I still wanted the guitar.
I of course had the whole order cancelled and was deeply disappointed in Bax. I am not going to wait six months for a guitar that I have to pay extra for...?

Now we are several weeks later and I still don't have my money back. The service desk doesn't reply to my mails and doesn't answer the phone.
I don't know what to do, I paid bax +1200 euros and only got frustration in return. Now it seems like they don't want to pay me back.

The service desk people are not friendly, passive aggressive and have no product knowledge.
In the physical store I have also been twice for help but apparently they have nothing to say there, everything is determined in the Netherlands and there they apparently do not even answer the phone for their Belgian colleagues.
They didn't have many guitars or amps in stock in that store either.
I do not understand how such a webshop survives in 2022.

Be warned.

edit in response to Bax's reply:
I have not received a payment nor have I received a reply from the servicedesk that they are going to pay me back. Yet another lie from Bax...
Why are you replying on my reviews instead of replying to my email? You should invest your time in replying to emails and helping your customers. This review would not exist if you would do your job properly.

Bought a Yamaha guitar which had unwanted resonance issues. Sent back via the dreaded Hermes who lost it twice. Checked by "expert" who said no fault even though my tutor witnessed. Looks like they tried to repair as issue was absent for short time then returned.
A very dodgy company. Stay away from this unwholesome lot.

Awful, faulty product and customer services simply don't exist! Phone number leads nowhere. Emails not one single answer. AVOID!! Currently having to use Paypal to try to get my money back. Bax music aren't even responding to the Paypal dispute.

I tryng to get in touch with them , no answer via phone emails and message on the website , and no any news about my order .

Over a week ago I placed an order with Bax Music for some Sennheiser headphones that were showing as in stock. Delivery should have been made a week last Thursday.

I received correspondence from Hermes on Thursday stating an attempted delivery was made that evening. It was not - 3 adults were home and our doorbell is exceedingly loud!

I received additional information via the Hermes' app to say a redelivery would be attempted the next business day. It was not. Nor the next ... nor any time since.

Attempting to contact Hermes was, as usual, utterly fruitless: they are the very worst example of a logistics company and their customer service is a misnomer as it does not exist. Even their drivers cannot escalate an issue on their customer's behalf.

The Hermes website said to contact the retailer directly.

Bax Music have (so far) failed to respond to 3 eMails and have not once answered any one of 5 phone calls, where I've been placed on hold for >15 minutes each time.

There are hundreds of recent complaints about Bax Music on TrustPilot and elsewhere, including a dedicated Facebook page concerning complaints about this company.

Do NOT trust this company. I would appear the company has failed but are still taking orders, especially given the nature of the other reviews on this and other websites.

I returned an order to Bax and communicated with them that I would like a refund. The initial communication was fine but once they had received the item all communication stopped. I am still waiting for a refund and it is impossible to get through to anyone via phone or email. I have sent multiple emails - nothing. Seems like there is common thread running through the reviews here

Bax Music has terrible customer service. The worst experience that I ever had with a company.

They sold me a synthesiser sound module that were supposed to be brand new, but it turn out to be faulty from the start, it was most likely a second hand unit that they had sold me. Their own repair shop wrote that the unit had been opened and destroyed from the inside by a user.

Bax Music refused to replace the pre-used unit with a new one (I had paid for a new unit). Instead they tried to repair the unit several times without success. This costed me a lot of time and effort in e-mails, phone calls and trips back and forth to the postal office.

I spent hours trying to get them to fix the problem and I have spent 4-5 months waiting for a functioning unit. The unit was send back and forth several times. Still Bax would not replace the unit with a new one. The unit is still broken.

The custom service has been slow from the start. Some of the times when I called Bax customer service in the beginning they did answer the phone and promised that someone in the service department “will call you back later today”, but they almost never did call me back. You then have to spend time and call them again and again until you get to speak to someone at the returns department.

Lately Bax have gotten progressively worse to get hold of. For the last 3-4 weeks they have completely stopped answering any phone calls, even though I have called almost daily and have spend long time in their automatic phone cue. No answer at all. I have tried the national phone number as well as their international phone numbers and I have tried to contact them via e-mail.

Some of the staff have been very polite and nice and I hope no shadow fall on these individuals. Clearly the staff have not been given the proper mandate by the company to solve the situation. The company seems to have organisational problems and their lack of decent service is terrible for the customer when something is not working properly.

Bax Music have refused to replace the unit, and they have offered ZERO compensation for all the trouble that they have put the customer through.

Still awaiting the promised replacement or refund for the Samsung Airline 99 Mic in August costing £289 I sent back in August. Tried ringing - conveniently there phone lines are down.

I was impressed how well it was made. So beautiful and nothing wrong with it. Just tune it up and you're ready to play. You won't regret this guitar. Really good guitar for us who will learn.

Awful. Again, again and again. I purchased a brand new NI S8 controller on the 29th of April, I received a B-stock one instead, returned it and by the 11th May they received the parcel in their warehouses. Today is the 1st of June no one told me anything, I still did not receive my refund. I spoke with the customer service and they told me they'd get back, still no one contacted me. This is already the third time they play this game, and a lot of other customers had the same experience, so it means this their way of working. For sure is going to be my last time I deal with them but i really suggest you to look for somewhere else professional. Really the worst experience ever in purchasing equipment. I really do not suggest it.

Awful,ordered a studio Desk 5-6 weeks ago ,Arrived late with a damaged part, now been waiting 3 weeks for a replacement ,have contacted customer care several times no response.
Avoid!! I'd defo use Gak music or Gear for music in the future instead,really not worth the big hassle just to save a couple of quid.

I am still awaiting my order to be delivered. I was told 4-5 days and it’s almost 10 days now. I write many mails but no response.

changing to reflect that fact that i finally got it.