Baxtersonline Reviews 

42
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Excellent service! Great price and swift, no nonsense turnaround of the order; what’s not to like?

Rated 5 out of 5 stars

Excellent service. Always prompt. Have bought tins of soup online for many years. Recently some tins were dented which had never happened before. Baxter’s kindly sent replacements. I would highl... See more

Rated 5 out of 5 stars

My purchase had to be delivered to an address in Australia. Fortunately, we were able to nominate a UK address for the primary delivery and then arrange shipment to Australia. The goods arrived at... See more

Rated 5 out of 5 stars

I have used Baxtersonline before at Christmas time to order jigsaws and find their website easy to use, it is easy to place your order and pay for the items you order. The Gibsons jigsaw I ordered thi... See more

Company details

  1. Gift Shop
  2. Hobby Store

Written by the company

BaxtersOnline Gift Shop has a vast range of Gifts, Jigsaws, Games and Collectables in stock. All orders are dispatched and delivered quickly. Our range of gifts cover most occasions including Birthdays, Weddings, Christenings and Christmas. We stock products from a vast range of manufactures including Gibsons, Otter House, Alex Clark, The Leonardo Collection, Country Matters, Sea Gems, Mala Leather, Shudehill Giftware. Baxter’s was established in 1979 and we then went Online with BaxtersOnline in 2005. We are still family owned and managed offering that quality personal service with an eye for detail.


Contact info

4.8

Excellent

TrustScore 5 out of 5

42 reviews

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4.8

All reviews

(42)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick order process

Quick order process, delivered within 4 days std delivery, well packaged and correspondence was good overall happy with first order

November 26, 2021
Rated 1 out of 5 stars

Ordered a halloween mask from here and…

Ordered a halloween mask from here and turned up very quickly but the item was poorly made and was sharp plastic which I could not give my son for trick or treating

November 2, 2021
Baxtersonline logo

Reply from Baxtersonline

Brilliant product, no problems before. Full refund offered. Product not returned.

Rated 5 out of 5 stars

Excellent service

Baxtersonline offered the lowest price I could find for the item I was after, a "Country matters foldaway bag", which also included delivery.
I received the item in quick time & was very pleased with the service.

October 21, 2021
Rated 5 out of 5 stars

Excellent service! Great find.

Excellent service! So pleased to find this bag, my Mum had just lost hers and wasn’t sure I’d find the Labrador one again. Very happy Mum! Arrived very quickly too. Thank you.

July 12, 2021
Rated 1 out of 5 stars

Dads birthday puzzle came and box was…

Dads birthday puzzle came and box was damaged. And they were double pieces in box. So unable to do jigsaw.

June 3, 2021
Baxtersonline logo

Reply from Baxtersonline

No contact from customer. If we had known we would have rectified the problem immediately.

Box was in perfect condition when it left our warehouse. The double pieces was a manufacturing fault and was quickly rectified by Gibsons.

Rated 5 out of 5 stars

I have used Baxter's for quite a while…

I have used Baxter's for quite a while now. The service is first class and the communication throughout the order process is excellent; delivery for each order has been very prompt and ahead of scheduled delivery dates. I cannot fault Baxter's and would highly recommend them.

May 20, 2021
Rated 5 out of 5 stars

Fantastic online shopping experience

I have used Baxtersonline before at Christmas time to order jigsaws and find their website easy to use, it is easy to place your order and pay for the items you order. The Gibsons jigsaw I ordered this time as per last time was packaged fantastically well, was well priced and delivered in a suitable time from when it was ordered. From placing my order I was kept upto date by email of the state of my order. I have been extremely impressed by Baxtersonline and would recommend them to other customers.

April 3, 2021
Rated 5 out of 5 stars

Efficient and courteous

I ordered a jigsaw puzzle which was at a very competitive price. Baxtersonline kept me updated as the order progressed. It arrived very quickly and was well packaged.
I will definitely buy from them again

March 19, 2021
Rated 5 out of 5 stars

Prompt, efficient, high-quality

Prompt, efficient, good quality service.
Ordered Sunday afternoon; arrived Tuesday morning with very reasonably priced first-class delivery.
Goods packaged with care to ensure safe arrival.
Will return.

March 15, 2021

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