While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I cannot rate Matt highly enough. He has helped us out on 3 separate occasions with a phone, computer and when we lost the sound on a computer he sorted it out straight away. Nothing was too much trou... See more

Company replied

Rated 5 out of 5 stars

Matt at Bay Tech is brilliant. Not only highly skilled and knowledgeable, but also very patient with my utter lack of technical knowhow. The repairs I needed were complex, and he let me know what was... See more

Company replied

Rated 5 out of 5 stars

Matt is very capable technically and also has the rare ability to explain technical issues in plain English. Flexible and willing to go the extra mile. I cannot recommend him enough

Company replied

Rated 5 out of 5 stars

I recently commissioned Matt from Bay Tech to provide a laptop and Microsoft licence, setup all software and transfer all data for a local parish council where I am clerk. The old laptop was still on... See more

Company replied

Company details


Contact info

4.9

Excellent

TrustScore 5 out of 5

145 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bay Tech is a company I can highly…

Bay Tech is a company I can highly recommend. I was in need of help changing an old computer to something more up to date. I contacted Matthew and he could not have been more helpful. I am by no means young and non tech minded. I got first class help and everything was sorted without fuss or delay. Many thanks Bay Tech.

July 9, 2025
Unprompted review
Bay Tech logo

Reply from Bay Tech

Thanks Donald! So glad I could help

Rated 5 out of 5 stars

Five star reliable and friendly service

I always dread getting new tech because it takes ages to set up, but I just told BayTech exactly what I wanted, and Matt not only sourced it for me extremely quickly (I'm talking a day or two) but cloned my old laptop onto the new one so I could pick up seamlessly where I left off. He even dropped it round and made sure everything was working and I was familiar with it. There were one or two glitches, but he was straight onto it, sorting everything out immediately. Can't recommend highly enough.

June 17, 2025
Unprompted review
Bay Tech logo

Reply from Bay Tech

Thanks Sarah, a pleasure!

Rated 5 out of 5 stars

Trust and service

I contacted Matthew at Bay Tech from New Zealand for help setting up my elderly parents with a new IPad, and teach them how to use it.
I was quite overwhelmed with his attentiveness, he didn’t hesitate to suggest what was best for them.
His patience and kindness went way beyond what I expected. The process was quick an efficient to the last detail.

June 7, 2025
Unprompted review
Bay Tech logo

Reply from Bay Tech

Thank you so much. Absolute pleasure!

Rated 5 out of 5 stars

Excellent Service again

Immediate response to enquiry about possible repairs; honest assessment and good practical advice. Decided to get a new, upgraded laptop at a very reasonable price - all data quickly transferred. All successfully completed very quickly. The second time Matt has helped me out with a difficult problem and provided a very quick solution at a very reasonable price. Thoroughly recommended!

May 1, 2025
Unprompted review
Bay Tech logo

Reply from Bay Tech

Thank you!

Rated 5 out of 5 stars

First time using Bay tech .


My laptop was taking forever to boot up , dropped it off with Matt who diagnosed the problem and was sorted very quick , all files transferred over to new hard drive and now starting up super quick .
I would recommend Matt for good service and an honest opinion .

May 1, 2025
Unprompted review
Bay Tech logo

Reply from Bay Tech

Thanks Ian 🙂

Rated 5 out of 5 stars

Professional

Professional, communicated well, honest, nice guy would definitely recommend

May 9, 2025
Unprompted review
Bay Tech logo

Reply from Bay Tech

Thanks Marc appreciate it

Rated 5 out of 5 stars

Excellent Efficient Tehno Help.

Really grateful to Matthew for his expert help in sorting me a brand new laptop computer in record time. Matthew is polite and friendly and holds the respect of many for his Techno abilities. What I appreciated the most, was the fast and efficient way in which he got onto diagnosing the problem with my old computer and transferring my files to the new one within a day. This helped greatly with my hectic life and need of a computer daily.

Thank you so much. I can save loads of time now with this new super fast happy computer.

With Kind Regards,
Rev Angie Letchford.

April 2, 2025
Unprompted review
Bay Tech logo

Reply from Bay Tech

Thank you Angie!

Rated 5 out of 5 stars

Fantastic service from Matt.

Fantastic service from Matt.
Quick to fix my computer and get everything up and running smoothly again.
Highly recommend his services.
Thank you
Jason

March 13, 2025
Unprompted review
Bay Tech logo

Reply from Bay Tech

Thanks Jason!

Rated 5 out of 5 stars

Fantastic service

I have used Bay Tech twice, once for a laptop repair and once for a corrupt device data recovery. Both times the service has been excellent. I wouldn’t go anywhere else!

January 24, 2025
Unprompted review
Bay Tech logo

Reply from Bay Tech

Thanks so much

Rated 5 out of 5 stars

Data recovery

Matt recovered data from a drive that was damaged and I thought I'd lost my precious photos forever. Excellent service.

December 5, 2024
Unprompted review
Bay Tech logo

Reply from Bay Tech

Thanks Angela - so glad I could help!

Rated 5 out of 5 stars

Problem solved with satisfaction.

Matt informed me he was on his way and arrived on schedule.
He entered my home and introduced himself in a pleasant manner before addressing my computer problem.
I knew that I had been scammed by receiving phone calls off contacts in my address book and he confirmed that.
He then used his magic and solved my problem.
My head is often in the clouds but this icloud system is beyond me so when asked for assistance to download some photos he readily oblidged.
A very polite young man who I was pleased to meet.
Dave Holland.

November 29, 2024
Unprompted review
Bay Tech logo

Reply from Bay Tech

Lovely to meet you Dave and thank you for the kind words 🙂

Rated 5 out of 5 stars

My 17 inch HP laptop was very slow

My 17 inch HP laptop was very slow, i.e. around 4 mins just to boot up! I contacted baytech for recommendation to improve the situation. First question asked what kind of hard drive did I have? The old fashioned with moving parts. It was suggested to change over to a SSD drive to which I agreed. Everything was cloned onto the new drive, no loss of data or programs. Absolutely delighted with the outcome. Service was fast and reasonably priced. I can strongly recommend bay tech. Richard S

October 16, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Lovely man, great service, great communication, kept me up to date on trouble shoot issues as well as offering me upgrade options and prices with no pressure. Will definitely be giving him a call again if I need him. Happy customer.

October 25, 2024
Unprompted review
Bay Tech logo

Reply from Bay Tech

Really appreciate that Lucy!

Rated 5 out of 5 stars

Great advice and reliable service

Paul gave me good advice and was able to source and set up a refurbished laptop to replace my old one that was beyond economic repair. He was knowledgeable and responded quickly to get me up and running again.

August 28, 2024
Unprompted review
Bay Tech logo

Reply from Bay Tech

Thank you Tim!

Rated 5 out of 5 stars

Great Job

Matt is fantastic. I wanted a spring clean for my laptop before I go back to university. He was very thorough, communicated with me as necessary and is really reasonably priced. My family will definitely use him again.

August 29, 2024
Unprompted review
Bay Tech logo

Reply from Bay Tech

Thank you Gail 😊

Rated 5 out of 5 stars

Problem solved in no time

Our old computer was getting slower and slower. Matt explained how he could update it but we decided to buy a new machine. Matt checked how we use the computer then recommended and supplied a new one. With a home visit to set it up and explain it to me the service could not have been better.

August 23, 2024
Unprompted review
Bay Tech logo

Reply from Bay Tech

Thanks Gerry, very glad I could help.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look