Very helpful and organised agent (Natasha).. she went beyond to assist my booking.. easy to talk to and attentive to our needs.. the booking process seems so smooth up to the final itenerary..she give... See more
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Company details
- Travel Agency
- also in
- Tour Operator
Written by the company
Bayfinch Holidays UK is an established online travel company specialising in creating personalised holidays tailored to your plans, preferences and budget. With over three years of experience, we have built our reputation around personal service, attention to detail and reliable support from the moment you make an enquiry until you return home. Our dedicated team of experienced travel professionals takes care of the details, from arranging flights and accommodation to transfers, excursions and other travel requirements. We take the time to understand what you’re looking for and work closely with you to create a holiday that’s right for you. Whether you’re looking for a relaxing beach escape, a city break, a family holiday, a multi-destination adventure or something completely bespoke, we’re here to make the planning process straightforward and stress-free. With hundreds of Trustpilot reviews from travellers who have trusted us with their holidays, we’re proud of the reputation we have built and the trust our customers continue to place in Bayfinch Holidays. Your holiday, carefully planned. Your journey, personally looked after.
Contact info
10 MONTACUTE ROAD, SM4 6RL, MORDEN, United Kingdom
- 0204 520 4046
- info@bayfinchholidays.co.uk
- bayfinchholidays.co.uk
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Easy, Straightforward Service!
Very easy to value up holidays . Greg was a great person to find the best deal possible!
The agent assisted me was very patient…
The agent named Dylan, who assisted me was very patient as we've been changing plans. The overall experience was really great.
From start to finish seamless
From start to finish, seamless process.
Listened to what itinerary we would like. Accommodated it perfectly.
Prompt with replies and explained everything really well.
I've already recommended Bayfich Holidays to my colleagues and friends
Great experience would highly recommend
Great experience would highly recommend
Great customer service, quick and easy to use
Greg got in touch with me straight away, he asked all the relevant questions and has come straight back to me with all options I desired. He’s really been a pleasure to deal, will pass on his details to friends for their summer breaks too x
Excellent communication
Damien was very helpful in finding us a great deal. Very professional and well organised
Excellent fast service
I really appreciate Dylan,the way he…
I really appreciate Dylan,the way he handled our holiday package. He has a good customer service relationship.
For all of my holiday packages in the future I will choose Dyaln to handle it and also trust Bayfinch with our holidays packages.
Thanks in Advance
Richard
Richard was very prompt with finding all i needed for my holiday, answered all my questions no matter the time of day. Very happy with the service provided.
Hays travel step aside....
I spoke to mark about booking a holiday…
I spoke to mark about booking a holiday he found me a very good holiday at a reasonable price he’s been understand and patient I’d recommend to book with him
I would recommend Bayfinch Holidays.
From the beginning to the end I found Mark and Bayfinch Holidays very supportive, patient, efficient and inexpensive. They tried their best to fulfil our wishes. They are excellent for a bespoke Holiday. I tried TUI, Loveholidays and so on, they can book a short break in Amsterdam with flights, but not Eurostar one way and flight the other, where Bayfinch Holidays is a winner. I fount hem very patient, hardworking and cooperative. They gave us quite a few options with Hotels. Booked the whole holiday very quickly and sent all the documents straightaway. Mark was very prompt and efficient.
However, I couldn’t give 5 star for couple of reasons.
1) They are not ATOL Protected for short-haul flights. I didn’t know that. With the War and all that, I would have preferred a ATOL Protection. .
2) I did ask for a Canal-view hotel in Amsterdam from the beginning. They did offer me a Canal-View Hotel, but after accepting, I realised that it is not in Amsterdam, but in Vinkeveen, about 20km away from Amsterdam! Thank God I noticed, it would have been very disappointing otherwise. However, when I mentioned this, it was sorted out straightaway with multiple options for hotels in Amsterdam. No complaints!
I would not have any hesitation to use them in future.
Thank you Mark.
Thank you Bayfinch Holidays. If you want a Bespoke Holiday, Bayfinch will sort this out for you.
Great experience
Dylan was really friendly and helpful. I enquired about a quote for a short break away and I explained what I was looking for, what I can afford and when I could pay an Dylan got me the best deal I’ve seen so far and spoke to his manager to make things easier for me with the deposit which I really appreciated. He was also really quick at replying. Thanks Dylan
Great customer service
We haven’t been on the holiday yet but Mark has arranged everything we have asked for and has been on hand for us literally 24/7. He is polite, reassuring and professional and has got back to me straight away over any queries. Very good customer service.
Damien has gave us several options for…
Damien has gave us several options for another holiday in Thailand which I’m sure hasn’t been the easier quote as we were wanting 2/3 different resorts to visit & wanted 4/5 * accomodation too !
Japan trip itinerary
Greg was lovely, listened to my needs and tailored a great itinerary for my Japan trip
Bayfinch - Dylan has been great to work with
Dylan has been great to work with - highly recommended.
Great communication, there but not pushy at all, polite, great holidays found too.
Dylan was very helpful and…
Dylan was very helpful and professional- made me feel less stressed when trying to book such a big holiday as Florida. Would definitely recommend.
Greg was very informative and quick…
Greg was very informative and quick with his responses
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