No Birds Reviews 

60,309
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 6,441 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and professional team, noting that staff members are extremely helpful, polite, and always ready to answer questions. People consistently highlight the affordable pricing, immaculate vehicles, and seamless, fast pick-up and drop-off experiences throughout their entire trips. Some reviewers were not happy with the customer service, mentioning uncomfortable encounters with unhelpful or disappointing staff members during pickup. A few consumers additionally noted minor vehicle mechanical troubles, unexpected extra charges, or confusing billing complications upon completing their rental agreement. Other people experienced occasional inconveniences regarding vehicle readiness or specific interior accessories.

What people talk about most

Service

Consumers find service to be positive, highlighting efficient pick-up and drop-off processes that take only... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing the team as courteous, friendly, and... See more

Price

Customers consistently note positive experiences with price, highlighting very competitive rates, affordable... See more

Product

Reviewers mention positive feedback about product, highlighting that vehicles are generally immaculate,... See more

Quality

Clients share positive opinions on quality, consistently highlighting that vehicles are immaculate, clean,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always pleasant staff. One issue not related to No Birds - disappointing that the Sydney Airport has moved the shuttle bus station so far away from the terminals. Wondering if feedback can be given.... See more

Rated 5 out of 5 stars

Yes the price is important, and yours was fair. We hired a Mitsubishi Outlander for the family to enjoy an excursion around parts of NSW, and it was also important that the mileage was unlimited alt... See more

Rated 5 out of 5 stars

From booking the car, pick up and drop off car , the process was easy and efficient. The staff receiving telephone calls and reception were helpful in particular staff at reception that assisted me wh... See more

Company replied

Rated 5 out of 5 stars

Great and straightforward service. One small but impactful suggestion. It will be great if you have a whatsapp number for us to call for shuttle bus. Many international guests have affordable roaming... See more

Company replied


Company details

  1. Car Rental Agency
  2. Car Accessories Store

Written by the company

Weekly rental rates from $41 a day! Long term rental rate from $39 a day. Expect no hidden fees and no unpleasant surprises with No Birds. Save real money with car hire in Sydney and Perth. A fleet of over 3,000 new Toyota, Mitsubishi, Hyundai, Kia & Suzuki. For Bookings Visit: www.nobirds.com.au


Contact info

4.8

Excellent

TrustScore 5 out of 5

60K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(60,309)

5,837 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Rental Experience

Fast, friendly service.
Simple pick up and drop off process.
Vehicle was exactly as advertised/booked.
Great value!
Also had no issues extending my rental - was just a simple phone call.

May 26, 2026
Rated 5 out of 5 stars

This was a last-minute booking due to…

This was a last-minute booking due to my car breaking down. The rental vehicle was ready within an hour; the process was quick and easy. The team was super helpful and friendly! I really enjoyed driving the Suzuki Swift.

Thank you, No Birds.

June 12, 2026
Rated 5 out of 5 stars

No Birds / No Hassle

Have used No Birds several times always easy to book, prices are great & staff very friendly & helpful. Pickup from the airport is convenient & takes the hassle out of trying to navigate the city

June 3, 2026
Rated 5 out of 5 stars

I booked my car through the mascot…

I booked my car through the mascot office because I wanted to use their airport transfer shuttle. Everything from collecting the car to returning it was a hassle free, friendly professional experience. The staff even assisted me in getting my luggage out of the car.

June 18, 2026

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