BB Outlet Reviews 811

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the products, highlighting their high quality, durability, and effectiveness. Many people appreciate the affordable prices, making the items accessible, and frequently mention the discreet packaging and quick shipping as major positives. However, some customers have experienced issues with delivery, including packages arriving broken, being delivered to the wrong address, or significant delays, especially for international orders with unexpected customs fees. There are also occasional concerns about product quality control, with some receiving incorrect items or products that stopped working, and a few people reported discomfort or issues with certain materials.

What people talk about most

Product

Reviewers mention positive feedback about product quality and value. Many customers praise the high quality,... See more

Delivery service

Clients share ambiguous opinions on delivery service. While many reviewers praise fast and discreet shipping,... See more

Quality

People report ambiguous experiences with quality. Many customers praise the high quality of products, noting... See more

Order

Reviewers highlight ambiguous aspects of order experiences. Many customers report significant delays, with... See more

Price

Consumers find price to be ambiguous. Many reviewers appreciate the affordable and reasonable prices, often... See more

Based on these reviews

Rated 4 out of 5 stars

I LOVE the products I bought. Super high quality and fun items. The only negative is I bought lube, it arrived and was broken. I was issued a replacement right away, (the customer service is AMAZING)... See more

Rated 4 out of 5 stars

I was able to take advantage of the 1 year warranty on one of the products I bought last year without issue. The representative I emailed was very friendly and responsive, but there was a small delay... See more

Rated 4 out of 5 stars

I live in Canada and bought from a Canadian company, but didn't know product ships from the States. It's been 10 days since it shipped and it still hasn't even made it out of the States yet (by trac... See more

Company replied

Rated 5 out of 5 stars

This was my second or third time ordering from BB Outlet & I am always so impressed by their sales, customer service, & timeliness when it comes to shipping! I don’t buy toys from anywhere else now. A... See more


Company details

About BB Outlet

Written by the company

High quality sex toys - finally made accessible to everyone.

Description of image

Description of image

Shop BB Outlet Toys
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By Bellesa
BB Outlet was created to finally make pleasure accessible to everyone. While BBoutique offers luxury pleasure products at luxury price points, these premium level products are not accessible to many, and so BB Outlet was launched. It is Bellesa’s core believe that pleasure is for everyone.

Top Quality
BB Outlet prioritizes delivering high quality pleasure products at accessible price points. All products are made from premium, body-safe materials, ensuring both safety and satisfaction.

Affordable Prices
BB Outlet is dedicated to making pleasure affordable and accessible for all. Experience top tier Os at a fraction of the cost.

100% Discreet Billing & Shipping
Discretion is a priority at BB Outlet. Nowhere on the package will it display anything about Bellesa/BB Outlet/what is inside.

Worldwide Shipping
BB Outlet ships worldwide, with warehouse locations set up across the United States and Canada.

Contact info

4.0

Great

TrustScore 4 out of 5

811 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Left shaking and satisfied😍

Omg BB Outlet NEVERRRR disappoints!! I took advantage of the free nirvana deal by getting the bb air and textured bullet, and let’s just say I’m very glad I got the cleanser and lube in my order as well🤭 these vibrators are PERFECT for during your shower, keeping tucked in while doing chores, or a cozy night alone. The possibilities are ENDLESS and highly recommend for those looking for something simple yet powerful💕💕

March 4, 2025
Rated 1 out of 5 stars

Poor customer service

If there’s a zero, I prefer scoring them zero. Website is poor and was false advertisement.

March 3, 2025
BB Outlet logo

Reply from BB Outlet

Thank you for sharing your experience. We strive to provide accurate information and a user-friendly website. We are always looking for ways to improve. Please send our Care team an email to share more details, your feedback is appreciated.

Rated 5 out of 5 stars

Love it!

Very excited to receive my items, it came in a timely manner and I was very pleased with the pricing. 10/10

February 22, 2025
Rated 5 out of 5 stars

Happy with the Rabbit

The prices drew me in, the shipping was fast and the tracking was always up-to-date. We were very happy with the product when it arrived! The flickering tongue rabbit feels well made and the functions are a good quality too

February 26, 2025
Rated 4 out of 5 stars

Overall good experience

Good toys, good packaging (discreet). Smaller than I thought, but they are powerful. Vibrator was louder than I thought it would be.

February 21, 2025
Rated 3 out of 5 stars

PayPal pay in 4 didn’t work

Package is so far 2 days later than it was supposed to be. Also, I checked out as PayPal pay in 4 and yet for some reason I still got changed the full amount immediately. Defeating the purpose.

February 28, 2025
BB Outlet logo

Reply from BB Outlet

Thank you for sharing your experience. We are always looking for ways to improve. Please send our Care team an email to share more details, your feedback is appreciated.

Rated 2 out of 5 stars

A bit disappointed

The “discreet” bank statement was straight up the name of the company, so I had to wait 3 days before the ‘pending’ went away so I could edit the statement. Second, I have not gotten any shipping updates at all and it’s been a business week. Lastly, I got a deal at checkout and decided “sure!” but because of the checkout set up I was not able to see the order in total so I wasn’t aware of the final cost. I understand that is how many sales are made, however it felt cheap.

February 28, 2025
BB Outlet logo

Reply from BB Outlet

Thank you for sharing your experience. We’re surprised and so sorry to hear about this and can assure you this is not typical. Please reach out to our care team as we are keen to find a resolution.

Rated 5 out of 5 stars

High quality products

High quality products, good shipment and packaging. As the 'outlet' segment the packaging is minimal but effective, and i.e. manuals are online rather than printed with the product, but they did not skimp on the products themselves. It's the right set of tradeoffs to get really good prices.

February 12, 2025
Rated 2 out of 5 stars

One of the toys doesn't work.

One of the toys doesn't work.

February 27, 2025
BB Outlet logo

Reply from BB Outlet

Thank you for sharing your experience. Our products are backed by a warranty program, please reach out to our Care team to arrange! We’re sorry to hear about your items and are looking forward to finding a resolution.

Rated 3 out of 5 stars

Shipping IDs aren't really discreet.

Shipping IDs aren't really discreet.. Seriously SHIPBOB?

February 19, 2025
BB Outlet logo

Reply from BB Outlet

Thank you for sharing your experience. Packaging should be 100% discreet. It doesn’t say anything about BB Outlet or what’s inside! Please send our Care team an email to share more details, your feedback is appreciated.

Rated 5 out of 5 stars

First timer...

I ever bought toys for myself (Im in my 60s).
After researching alllll of the online shops for days, I chose BB Outlet for varied selection, price and real reviews. I have to say I feel like I chose well and cannot recommended more highly. 💗💗💗

February 18, 2025

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