Had a couple questions on my order and they were answered quickly and professionally. Just took delivery of my new grill and you can tell there was pride in how it was placed and held on the skid. I... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great customer service , polite person that took my order. (Marylyn), who. Sent me a thank card. Product came well protected to prevent damage. Veteran owned company. I highly recommend them for all... See more
Reliable. Fast. Responsive. I was previously ordering from a competitor. On both occasions I had waited months for my shipment. Recently I discovered your store and both times I have ordered my servic... See more
I have been trying to buy Napoleon Rogue 425 alternative top grill for over a year. 3 attempts with 3 different online sellers resulted in them taking my money only to send me an email days later s... See more
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Whiteford's Cayenne Pepper Sauce - 10 oz.
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Three Little Pigs Kansas City Touch of Cherry BBQ Rub - 5lb.
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Three Little Pigs Championship Rub - 5lb.
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Napoleon Prestige PRO/Prestige 665 Cover
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Napoleon Rotisserie Grill Basket
(18)
Whiteford's Sweet & Spicy BBQ Sauce - 19 oz.
(16)
Napoleon PHANTOM Prestige 500 RSIB Gas Grill, Infrared Side and Rear Burner (2023 Model) - Propane
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Company details
Written by the company
The BBQ Authority is the premier source for all your BBQ needs. We search the country for the absolute best in the BBQ world to make your BBQ experience the very best with a broad selection of high-quality items.
Contact info
2141 Internationale Pkwy, 60517, Woodridge, United States
- 866-238-9228
- customer-service@bbq-authority.com
- bbq-authority.com
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 40% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Where is it??
They sent me a survey today on 2/20/26. I ordered the product on 2/13/26 and haven't heard from them since. Charged me about $9 for shipping, no shipping updates or anything from them since. 7 days post order and I have no clue when or if I will receive my sauce.
February 13, 2026
Reply from BBQ Authority
Dear James,
Upon ordering, we sent a confirmation email to the email address provided. At the time of shipment, we sent a tracking number to the email provided as well. Tracking the order shows that you received your product on schedule, 02/21/26.
Perhaps you should check you junk mail? We have also tried to call you at the phone number provided. However, it appears the number given is not functional.
If you have any further questions or concerns, you can always reach us at 866-238-9228, by email or chat. If you had reached out through any of those channels, we would have gladly provided the tracking for you and the expected delivery date.
Sincerely,
The BBQ Authority Team
Reliable, fast and responsive.
Reliable. Fast. Responsive. I was previously ordering from a competitor. On both occasions I had waited months for my shipment. Recently I discovered your store and both times I have ordered my service has been prompt and within a week or so. For the exact same item that I have been waiting on for months from your competitor. You’ve got our business going forward. Your prices are far better too!
February 11, 2026
Fast shipping and great quality product!
February 11, 2026
Exactly what I needed
The product fits for a model I couldn't find a replacement part for. It was as described, and as usual Napolean product quality is excellent
February 5, 2026
Very good experience…
Very fast delivery and bottles well protected. Now waiting for grilling season to start. Order even arrived with a handwritten thank-you note and a cloth grocery bag. What's not to like?
February 5, 2026
Pleasant experience!
The young lady taking my order was very nice and made the process pleasant. My order arrived the next day much to my amazement!
February 4, 2026
I had anFast Shipping, Perfect Fit — Outstanding Service from BBQ Authority! excellent experience with BBQ…
I had an excellent experience with BBQ Authority. I ordered a replacement part for my Napoleon grill, and it arrived quickly and exactly as described. The part fit perfectly, and the entire process from ordering to delivery was smooth and hassle free.
It’s great to find a company that delivers the correct part on time without any issues. I’ll definitely be using BBQ Authority again for future grill parts. Highly recommend!
February 11, 2026
Unprompted review
The transaction went well
The transaction went well. The article was delivered with no damage. However, my son tells me that at least one part has a manufacturing defect that prevents proper assembly of the Bbq.
January 28, 2026
Great prices
Great prices, fast shipping, and a free gift as a bonus. Wonderful veteran owned company!
November 22, 2025
Love the sweet and spicy bbq sauce
Love the sweet and spicy bbq sauce. Was well packed to prevent glass breakage during transit. Barbecue Authority is my go to for this sauce. Highly recommend!
January 23, 2026
BBQ Authority had my favorite sauce…
BBQ Authority had my favorite sauce (Whitefords Sweet & Spicy) that my retailer stopped carrying. Shipping was crazy fast and packed to perfection! Will definitely be ordering my BBQ needs from BBQ Authority again!
January 28, 2026
Unprompted review
AWESOMENESS
Good price, free shipping, free grill cover, and sample bottles of their own BBQ Sauces. I received my order within one week of placing the order.
January 4, 2026
Very fast shipping!!!
January 13, 2026
Highly recommend for your grill replacement parts needs
I am reconditioning my Napoleon LEX grill after several years of happy grilling. BBQ Authority has become my GoTo for original Napoleon parts. Extensive stock; easy to navigate and find what I need on the website; and most important - rapid order fulfillment and shipping. Parts always arrive well packaged and in great condition. Highly recommend for your grill replacement parts needs.
January 13, 2026
Very Pleased!
This is a great resource to extend the life of your grill. Prices are reasonable and I received my parts quickly.
January 11, 2026
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