Very inefficient engineers sent onsite who have no clue on what they are doing.. but well trained to put the blame on customers to extract money later on. They work together nicely as a team to find w... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Customer service is incredible. Hats off to Tara from the CS team who really looked after us. Special shout out to Paul the installer, super patient, very polite and did a fabulous job installing... See more
Great Overall experience with Bean Machine. Repair Service and follow up work. Demie was really helpful and swift with getting the unit back to us. The Connoisseur's are going to be out in force for... See more
Just want to thank the customer service team for their help! We had a slight delivery issue with our new coffee machine + were assisted by Farheen, who was so helpful + professional! She was able to r... See more
Company details
About Beanmachines
Written by the company
Established commercial coffee machine and servicing specialists. We proudly supply bean to cup and traditional espresso machine packages to UK businesses.
Contact info
United Kingdom
- beanmachines.co.uk
4.3
Excellent
223 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 37% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly and helpful service
Paul arrived when expected and was very helpful/thorough in checking the machines and providing guidance on preventing and dealing with any future issues. Thanks!
March 18, 2025
Unprompted review
Sean serviced our Machine
Sean serviced our Machine
Very polite and helpful
March 18, 2025
Unprompted review
Great tasting beans !
March 10, 2025
Coffee machine
Sean was very helpful and informative about the problem.
March 12, 2025
Unprompted review
Sean did a great job
Sean did a great job, and helped with a smooth install and uninstall. Excellent work.
February 25, 2025
Unprompted review
The best coffee!
February 10, 2025
Reply from Beanmachines
Hi Nihal,
We love that you love our coffee. Thank you for your purchase :)
Friendly and helpful service
Sean and Katalin are always amazing when coming to service/ repair our coffee machine and giving us their advice on coffees.
February 21, 2025
Unprompted review
We had a fault with our coffee machine…
We had a fault with our coffee machine so your engineer came out. Since then the machine has not stopped leaking? we did not have this leak before the visit? Also our coffee grinder is secured with a bungie rope to keep it in place during transit (mobile coffee trailer). The bungies were removed from grinder and we were not informed of this? Surely whatever was removed should have been put back in place or at the very least we should have been made aware of it? This caused the grinder to smash on the floor in transit which we have had to repair ourselves. I had no idea the grinder was being looked at as we never reported any fault with it and it did not need any attention.
January 31, 2025
Reply from Beanmachines
Hi Louise,
We truly value your business, and I’d like to make this right for you. Could you please get in touch with us directly so we can investigate and rectify both issues? We'll ensure this is sorted out promptly and discuss how we can prevent these situations from happening in the future.
Helpful Engineer
Sean came to service our coffee machine which required replacement of the group-head seals to accommodate new porta-filters. He was extremely helpful and personable, and took time and care to walk us through many tips for using the machine.
February 19, 2025
Unprompted review
Sean was super friendly and helpful on…
Sean was super friendly and helpful on site and gave honest advice with our issues we had with our machine today. Definitely would recommend!
February 13, 2025
Unprompted review
Great service
Sean came out to our business today and was amazing. Very thorough, easy to talk to and really understood what we needed to change with our machine to get the best from it. Thank you
February 11, 2025
Unprompted review
Reply from Beanmachines
Hi Neil,
Thank you for the kind words! We're so happy to hear that Sean was able to assist you effectively and provide such great service. It's fantastic to know he took the time to understand your needs and help optimize your machine. We appreciate your feedback and look forward to assisting you again in the future!
coffee machine has been out of action…
coffee machine has been out of action for 5 weeks - 5 engineers have attended at great expense to me and yet still not fixed.
Wouldn't send an engineer until bills are paid upfront Demi is the only good thing about your service.
Matt the last engineer was also very pleasant but your customer focus is very off
January 28, 2025
Reply from Beanmachines
Dear Tracey
Thank you for your feedback, and I sincerely apologize for the inconvenience you've experienced. I completely understand your frustration regarding the ongoing issue with the coffee machine, and I regret that after multiple attempts, the issue remains unresolved. We are working with Franke Coffee Systems and are addressing this directly with them to ensure the repair is completed without any further delays. Our customer service manage will contact you as soon as possible to provide further assistance.
Sean was amazing!
Sean was amazing!! Fixed the coffee machine in an hour :)
February 10, 2025
Unprompted review
Reply from Beanmachines
Thank you for the great review! We're so glad to hear Sean was able to get your coffee machine up and running quickly. We appreciate your feedback and are thrilled you had such a positive experience!
Good fast delivery and excellent…
Good fast delivery and excellent standard coffee beans as usual
January 28, 2025
Reply from Beanmachines
Thank you so much for your kind words! We hope you are enjoying our Maximo blend. We truly appreciate your continued support and look forward to serving you again soon!
Awesome Experience
Sean Binding was awesome - Care ,consideration and patience throughout - totally recommend - Please make sure he my engineer next time
January 31, 2025
Unprompted review
Reply from Beanmachines
Thank you for your wonderful feedback! Your recommendation means alot to us, all our engineers strive to deliver the best customer service so you will always get the utmost care and consideration.
Shaun installed and calibrated our…
Shaun installed and calibrated our machine, knowledgeable and patient. 100 recommend
January 29, 2025
Unprompted review
Reply from Beanmachines
So happy to hear the installation of your CREW CM50 has gone well, we wish you the best for your new business.
Great experience!
Had my coffee machine serviced and pressure tested by Sean, he was great! Friendly and personable, had a great chat about coffee beans and machines and gave me loads of ideas - 5 star service
January 17, 2025
Unprompted review
Reply from Beanmachines
Thank you for the kind words, we have passed on your feedback to Sean :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.