Just had our second year machine service carried out by Beanmachines, very happy with the visit. The engineer who visited was friendly and even helped adjust our coffee grinder. We've not used Beanmac... See more
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Review summary
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Reviews shaping this summary
Great Product and a team committed to outstanding customer service. From the outset, nothing was too much trouble as they guided us through the journey from Bean to Cup. Seamless and a pleasure to wo... See more
We have used Beanmachines as a supplier / service for years. Our Customer Service agent Demie Smylie provides great service, she consistently goes above and beyond to ensure our coffee machine is prom... See more
Just had the yearly service of our coffee machine and insurance validation at the same time. The engineer was very professional, thoroughly went through the whole procedure, answered all questions cl... See more
Company details
About Beanmachines
Written by the company
Established commercial coffee machine and servicing specialists. We proudly supply bean to cup and traditional espresso machine packages to UK businesses.
Contact info
United Kingdom
- beanmachines.co.uk
4.5
Excellent
206 reviews
Replied to 71% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sean Binding came into our office on…
Sean Binding came into our office on Friday and was extremely helpful throughout his visit. He quickly understood the issues we were experiencing, dealt with them efficiently, answered any questions I had, and ensured everything was working as expected before he left. His support was very much appreciated.
April 24, 2026
Unprompted review
Reply from Beanmachines
Always happy to help Maria :)
coffee machine purchase
We’ve just set up our coffee machine package with Scott and the experience has been excellent from start to finish.
Scott was professional, responsive, and incredibly helpful throughout the whole process. He took the time to explain everything clearly, worked with us to tailor the package to our needs, and genuinely went above and beyond to get us the best possible deal.
Nothing felt rushed or pushed ;just honest advice and great service. He also managed to secure us a fantastic package with added value, which we really appreciated.
Highly recommend working with Scott if you’re setting up a café or upgrading your equipment. A smooth, stress-free experience all round.
April 9, 2026
Unprompted review
Excellent service received.
March 24, 2026
Customer service is incredible
Customer service is incredible. Hats off to Tara from the CS team who really looked after us.
Special shout out to Paul the installer, super patient, very polite and did a fabulous job installing the machine.
Thank you BeanMachines. We know where to go if we need anything machine related.
April 1, 2026
Unprompted review
Don’t go with beanmachine
The company only wants to take your money and then not interested . Having the machine for a month and still not set correctly
I would not advise to choose Franke machine via Beanmachines
March 6, 2026
Reply from Beanmachines
Dear Zsolt,
Thank you for your feedback.
Since your installation, our team has been actively working with you to fine-tune the machine and ensure it performs exactly as it should. We’ve made multiple adjustments and continue to prioritise your account to get everything running to your expectations.
We remain fully committed to supporting you every step of the way.
Reply from Beanmachines
Hi James,
Thanks so much for your lovely feedback, we’re so happy to hear you’re enjoying our decaff beans, great coffee without the caffeine!
Great coffee quality
Great coffee quality. We've been buying coffee from them, for our Cafe, for 2-3 years now, and counting. Never let us down
October 23, 2025
Reply from Beanmachines
Hi Peter,
We thank you for being our very loyal customer and for the feedback!
Fast efficient service.
February 18, 2026
Reply from Beanmachines
Thanks so much for your kind words Paul! We hope you are enjoying the coffee from the CREW coffee machine :)
Fast delivery, not fresh
The coffee beans were delivered very quickly, however I was very disappointed with the freshness of the roast - the pack recommended best before was end of January yet they were delivered to me on the 20th February.
February 20, 2026
Reply from Beanmachines
Thank you for your review, and I’m genuinely sorry for the disappointment you experienced.
After looking into this, we can see that our warehouse team unfortunately missed the sample-size items and, more importantly, that the coffee you received did not meet the freshness standard we expect. That’s on us, and it’s not the experience we want any customer to have.
We’d really like to put this right. We will send you a freshly roasted, full-size replacement at no cost.
Excellent serviceThe fact you can talk to someone about…
The fact you can talk to someone about any problems with the coffee machine is excellent.
The engineers turn up when they say will.
Nice company to deal with
February 9, 2026
Reply from Beanmachines
Thanks again for taking the time to share your experience! It’s always our goal to make things easy and reliable for our customers, and feedback like yours really makes our day.
Milk cleaner product missed off…
Milk cleaner product missed off delivery and still not received
February 9, 2026
Reply from Beanmachines
Thank you for your feedback, and we’re very sorry your milk cleaner was missing from your delivery due to being out of stock. We’ve escalated this with our warehouse team to ensure it doesn’t happen again. Please let us know if we can help any further with this delivery.
Sean was super helpful
Sean was super helpful, fitted the machine quickly and was very informative and helpful when setting up the machine.
February 4, 2026
Unprompted review
Good initiative
Good initiative. Ordering now is easier and deliveries are also streamlined with proper messages by DPD.
January 8, 2026
Their customer service does actually…
Their customer service does actually work.
Farheen was great. She took her time to really listen to me, and was then quick to resolve my issue.
January 15, 2026
Unprompted review
This is the second time my order has…
This is the second time my order has been delayed. Some constructive feedback: why can't you inform the customer when their order is delayed? It's only when I chase that I receive a response.
December 9, 2025
Reply from Beanmachines
Dear Rebecca,
Thanks for the feedback, and sorry for the inconvenience caused by the delay. You’re absolutely right - we should be notifying customers proactively. We’re currently in the process of automating alerts so any stock issues are flagged and communicated immediately. We appreciate your patience and your constructive comments.
Always the same..Consistent fabulous…
Always the same..Consistent fabulous quality of Bean and prompt delivery.
December 2, 2025
Demie has provided a great service
Demie has provided a great service, was very attentive and quick to reply, it was very refreshing to get an issue sorted so quick! Thank you Demie:)
December 11, 2025
Unprompted review
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