Very inefficient engineers sent onsite who have no clue on what they are doing.. but well trained to put the blame on customers to extract money later on. They work together nicely as a team to find w... See more
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See what reviewers are saying
Customer service is incredible. Hats off to Tara from the CS team who really looked after us. Special shout out to Paul the installer, super patient, very polite and did a fabulous job installing... See more
Great Overall experience with Bean Machine. Repair Service and follow up work. Demie was really helpful and swift with getting the unit back to us. The Connoisseur's are going to be out in force for... See more
Just want to thank the customer service team for their help! We had a slight delivery issue with our new coffee machine + were assisted by Farheen, who was so helpful + professional! She was able to r... See more
Company details
About Beanmachines
Written by the company
Established commercial coffee machine and servicing specialists. We proudly supply bean to cup and traditional espresso machine packages to UK businesses.
Contact info
United Kingdom
- beanmachines.co.uk
4.3
Excellent
223 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 37% of negative reviews
Typically replies within 2 weeks
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Great service as always!
August 28, 2025
Reply from Beanmachines
We appreciate your kind word Wayne. Always a pleasure to be of service.
HUILA
The quality and thetaste of HUILA is excellent however it's never next day delivery and the item is pricey
August 4, 2025
Reply from Beanmachines
It's great to hear you loved the Colombian Huila and thank you for your review. We appreciate it isn't the cheapest coffee we supply but it's one of our best - it's just won a great taste award in this years judging!
Reply from Beanmachines
Thanks for this review Hazel, We appreciate your support and it's great to hear you found the website and service up to speed :)
The entire process from purchase…
The entire process from purchase through planning to install and then installation was very professional. All communication and information provided was clear, concise and easy to follow.
Would recommend Beanmachines to anyone looking for a new coffee machine for their business.
July 9, 2025
Reply from Beanmachines
I just had the pleasure of sharing this review with the office. What a great review - thank you Nathan! We're always here to support and help you in the future and will continue providing the same level of products and service!
Really happy with the products and the delivery
Very happy with the speed and packaging of our deliveries and we love the coffee bean blend (and so do our customers).
July 14, 2025
Reply from Beanmachines
Thank you for the great review Emma! It's always great to hear that you're happy with the delivery speed and packaging, and that the coffee bean blend is well received by both you and your customers.
Reply from Beanmachines
Short and to the point - we love it! Thanks for the feedback!!
Just quality
Very good coffee , Im using No4 blend for the last 3 years , fast delivery very good customer services .
June 26, 2025
Reply from Beanmachines
Thank you kindly for the feedback! It's great to hear you're enjoying the No4 blend, as well as our customer service. We really appreciate having you on board over the past three years.
Reply from Beanmachines
Thank you for the kind review Daisy, it's great to hear you are enjoying our coffee and finding the website easy to use.
Reply from Beanmachines
Hi Christine, thank you for the lovely review and great to hear that you are enjoying the coffee!
The best coffee
Everyone, we dealt with from start to finish was extremely helpful and took time to explain the different processes, to obtaining the perfect coffee machine for our business.
The instal technician was thorough and patient in his tutorial on how to maintain the unit.
Would highly reccomend.
June 16, 2025
Unprompted review
Reply from Beanmachines
Hi Panicos, thank you for taking the time to leave us this fantastic review, it's very rewarding to hear that you are happy with your new coffee machine and more importantly the service you received throughout the process. We’re always aim to deliver an exceptional customer experience, and I’ll be sure to share your kind words with the team. They’ll be just as delighted to hear them as I was reading them!
Maximo beans are the best beans ever…
Maximo beans are the best beans ever full of flavour won’t buy any others now
Great service fast delivery can’t fault them
May 30, 2025
Reply from Beanmachines
Hi Richard, thank you for this review - it's really great to hear that you're loving the Maximo beans (Maximo is always a firm favourite in the office!) and that you're happy with our service!
Friendly and efficient service
Just had our second year machine service carried out by Beanmachines, very happy with the visit. The engineer who visited was friendly and even helped adjust our coffee grinder. We've not used Beanmachines coffee yet but have ordered some samples and will give them a go.
June 9, 2025
Unprompted review
not happy with response
We had a response telling us that they had invoiced us and not been paid etc. They ought not to have invoiced us in the first place for an engineer call out on a brand new machine. They use agency engineers so need to cover call outs. Not good as a customer to have this happen.
June 9, 2025
Unprompted review
Very poor after sales service…avoid
Having purchased 2 machines I would never again. After a poor installation of the 2nd machine I have been charged by this company to come and fix the issue. Despite sending in video evidence, countless conversations, an acceptance that there is an issue, they still chase for payment. I really really would go elsewhere. Appalling after sales service and given lots of opportunities to sort the issue. Now back to the manufacturer to resolve.
June 6, 2025
Unprompted review
Reply from Beanmachines
Dear Simon,
We're sorry to hear about your experience. While we acknowledge the frustration, our service manager did waive the charges last week as a goodwill gesture to resolve the issue. We appreciate your feedback and will use it to improve our service moving forward.
Purchase of coffee beans and hot chocolate. The items were easy to order and quick…
The items were easy to order and quick to arrive. I was kept informed of the delivery times.
May 29, 2025
Reply from Beanmachines
Thank you, Karl, for the kind feedback! It's great to hear that your ordering experience was smooth and that your coffee beans and hot chocolate arrived quickly. Keeping you informed throughout the process is important to us, so we're glad that stood out.
Thank you for choosing Beanmachines
delivered to the wrong address
The customer service is spot on. Our delivery was delivered to the wrong address that was DPD fault and bean machines have sorted it out.
Great service Thank you
May 29, 2025
Reply from Beanmachines
Thank you for your continued support! We always appreciate hearing everything arrived exactly and as promised and that you experienced our prompt service once again.
Reply from Beanmachines
Thank you for the great review, we pride ourselves on knowing our products inside and out and we're always working at adding new and relevant products to our product range.
Fast & Friendly service
Demie was very helpful and frienfly on email and setting up our appointment, as was the gentleman who came and fixed our coffee machine. His knowledge was second to the none!
May 16, 2025
Unprompted review
Reply from Beanmachines
Thank you so much for your lovely feedback Callum! We're delighted to hear that you received fast and friendly service from both Demie and our Engineer. Demie always strives to make the process smooth and pleasant and I'll be sure to pass on the great feedback to Demie and our Engineer!
A pleasure to deal with Demie
Demie was really helpful and efficient - making it so easy to renew my maintenance contract immediately and book in a service appointment.
It was smooth and stress free - thank you Demie.
May 15, 2025
Unprompted review
Reply from Beanmachines
Thank-you for your kind words Rice! We're delighted to hear that working with Demie made the process smooth and stress-free. We look forward to supporting you in the future with your coffee machine.
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