Just had our second year machine service carried out by Beanmachines, very happy with the visit. The engineer who visited was friendly and even helped adjust our coffee grinder. We've not used Beanmac... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great Product and a team committed to outstanding customer service. From the outset, nothing was too much trouble as they guided us through the journey from Bean to Cup. Seamless and a pleasure to wo... See more
We have used Beanmachines as a supplier / service for years. Our Customer Service agent Demie Smylie provides great service, she consistently goes above and beyond to ensure our coffee machine is prom... See more
Just had the yearly service of our coffee machine and insurance validation at the same time. The engineer was very professional, thoroughly went through the whole procedure, answered all questions cl... See more
Company details
About Beanmachines
Written by the company
Established commercial coffee machine and servicing specialists. We proudly supply bean to cup and traditional espresso machine packages to UK businesses.
Contact info
United Kingdom
- beanmachines.co.uk
4.5
Excellent
206 reviews
Replied to 71% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Demi was quick to respond to our…
Demi was quick to respond to our service request - booked in engineer for the next day and provided details we needed. Thank you!
October 31, 2025
Unprompted review
Reply from Beanmachines
Thank you for the review Emily! We're really glad Demi was able to assist quickly and get everything arranged for you.
Amazing customer service!!
So grateful for Demie Smylie and all the help they have given me planning a decommission. When plans changed last minute they were so accommodating in helping.
October 31, 2025
Unprompted review
Reply from Beanmachines
Thank you kindly! We're delighted to hear Demie was able to help and make the process smooth even with last minute changes.
Delicious coffee selection delivered much faster than expected.
I ordered a selection box of beans to try out on friends and neighbours. Delivery was super-quick and each of three bean options was somebody's favourite. Great products, great service.
October 16, 2025
Reply from Beanmachines
Thank you for this review. It's really great to read you've enjoyed the coffee and sharing it with your neighbours - you're a great neighbour!
Reply from Beanmachines
Thank you Marie! We're happy that you’re happy with the product and delivery! :)
Excellent coffee at a reasonable price…
Excellent coffee at a reasonable price with speedy delivery.
October 6, 2025
Reply from Beanmachines
Thank you Rob. A lot of work goes into keeping the prices as low as we can so always appreciate the positive feedback!
Reply from Beanmachines
Short and to the point! Thank you Philip :) much appreciated.
Demie is exceptionally helpful
Demie is exceptionally helpful, dealing with all enquiries and queries promptly.
She always attempts to resolve any issues we have, our organisation often requires engineer visits for a set time frame/short notice and this is always accommodated where possible.
September 23, 2025
Unprompted review
Reply from Beanmachines
Thank you Sophie your kind words! We’re really glad to hear that Demie has been helpful and accommodating — I’ll be sure to pass your lovely feedback on to her!
some beans packet are open i don't feel…
some beans packet are open i don't feel i got a right beans because few its open packets
August 26, 2025
Great service as always!
August 28, 2025
Reply from Beanmachines
We appreciate your kind word Wayne. Always a pleasure to be of service.
HUILA
The quality and thetaste of HUILA is excellent however it's never next day delivery and the item is pricey
August 4, 2025
Reply from Beanmachines
It's great to hear you loved the Colombian Huila and thank you for your review. We appreciate it isn't the cheapest coffee we supply but it's one of our best - it's just won a great taste award in this years judging!
Reply from Beanmachines
Thanks for this review Hazel, We appreciate your support and it's great to hear you found the website and service up to speed :)
The entire process from purchase…
The entire process from purchase through planning to install and then installation was very professional. All communication and information provided was clear, concise and easy to follow.
Would recommend Beanmachines to anyone looking for a new coffee machine for their business.
July 9, 2025
Reply from Beanmachines
I just had the pleasure of sharing this review with the office. What a great review - thank you Nathan! We're always here to support and help you in the future and will continue providing the same level of products and service!
Really happy with the products and the delivery
Very happy with the speed and packaging of our deliveries and we love the coffee bean blend (and so do our customers).
July 14, 2025
Reply from Beanmachines
Thank you for the great review Emma! It's always great to hear that you're happy with the delivery speed and packaging, and that the coffee bean blend is well received by both you and your customers.
Reply from Beanmachines
Short and to the point - we love it! Thanks for the feedback!!
Just quality
Very good coffee , Im using No4 blend for the last 3 years , fast delivery very good customer services .
June 26, 2025
Reply from Beanmachines
Thank you kindly for the feedback! It's great to hear you're enjoying the No4 blend, as well as our customer service. We really appreciate having you on board over the past three years.
Reply from Beanmachines
Thank you for the kind review Daisy, it's great to hear you are enjoying our coffee and finding the website easy to use.
Reply from Beanmachines
Hi Christine, thank you for the lovely review and great to hear that you are enjoying the coffee!
The best coffee
Everyone, we dealt with from start to finish was extremely helpful and took time to explain the different processes, to obtaining the perfect coffee machine for our business.
The instal technician was thorough and patient in his tutorial on how to maintain the unit.
Would highly reccomend.
June 16, 2025
Unprompted review
Reply from Beanmachines
Hi Panicos, thank you for taking the time to leave us this fantastic review, it's very rewarding to hear that you are happy with your new coffee machine and more importantly the service you received throughout the process. We’re always aim to deliver an exceptional customer experience, and I’ll be sure to share your kind words with the team. They’ll be just as delighted to hear them as I was reading them!
Maximo beans are the best beans ever…
Maximo beans are the best beans ever full of flavour won’t buy any others now
Great service fast delivery can’t fault them
May 30, 2025
Reply from Beanmachines
Hi Richard, thank you for this review - it's really great to hear that you're loving the Maximo beans (Maximo is always a firm favourite in the office!) and that you're happy with our service!
Friendly and efficient service
Just had our second year machine service carried out by Beanmachines, very happy with the visit. The engineer who visited was friendly and even helped adjust our coffee grinder. We've not used Beanmachines coffee yet but have ordered some samples and will give them a go.
June 9, 2025
Unprompted review
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