Beans Coffee Club Reviews 132

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Great coffee and even better customer service. Had a problem when I got delivered beans instead of ground coffee, Michael was great and sorted it out very quickly - recommended ⭐️⭐️

Company replied

Rated 5 out of 5 stars

I have been a club member for several years and have enjoyed the monthly choices provided very much. You wouldn’t believe how different each coffee tastes but they do. Fabulous flavours from many cou... See more

Rated 5 out of 5 stars

Truly excellent selection of coffees from independent roasters around the UK. I thought that I might want to choose my own selections, but I’ve enjoyed every coffee I’ve been sent. Very flexible subsc... See more

Rated 4 out of 5 stars

They have an excellent selection of coffees sourced from independent roasters. I’ve loved nearly every coffee they’ve sent me and I can pause my subscription and restart it at any time which is really... See more

Company details

Written by the company

Explore the UK’s best independent roasters and take the guess work out of knowing which coffees you will love. Learn all about the teams who have freshly roasted your speciality graded coffee for you. Buy coffee how and when they like (we aren't JUST a subscription company)...and great rewarded for every delivery! Beans Coffee Club is on a mission … to help people discover a better coffee experience at home by making freshly roasted coffee accessible to all.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

132 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beans Coffee Club

Been subscribed for over a year now and am still enjoying trying different coffees each time and its nice to be supporting smaller / independent roasters in the process. Website is also nice and easy to use - have paused my subscription a few times when I've not needed as much coffee and then restarted it when i want more.

You pay a bit more (£8.99 for a 250g bag including delivery) which i don't mind too much as i only get one delivery per month, but it probably wouldn't be very cost-effective if you drank a lot of coffee. I think having the option to order bigger bags would be a good improvement.

May 22, 2024
Unprompted review
Rated 5 out of 5 stars

Worth trying, at the very least.

Signed up with them about a year and a half ago. Get fresh beans delivered every two weeks since. My partner was skeptical at first, but she can't go back to the old store bought now (tends to have a stale after taste). I am a fan of having different coffees at random delivered, if there are certain ones you don't want, or don't like certain characteristics, you can choose to not have them sent out to you. Sometimes we buy 2 or 3 for when were off work as we tend to drink more. It's nice to have so much choice.
All my coffee needs are met, it's definitely worth at least trying.

May 16, 2023
Unprompted review
Rated 5 out of 5 stars

Great quality at a competitive price

I have had some great coffee from Beans Coffee Club subscriptions. It's very competitively priced and I like that the beans are coming direct from a variety of roasters all over the country. On the other hand this can make delivery times a little less reliable than a service that dispatches a smaller range of beans from a single location.

May 16, 2024
Unprompted review
Rated 5 out of 5 stars

What a great company 😀

Website is well-designed and easy to navigate. Communication is great and not too many emails! Most importantly, the coffee has been consistently excellent despite being a random selection! Brilliant all round.

March 1, 2024
Unprompted review
Rated 5 out of 5 stars

Quality roasted coffee beans

I've had a coffee bean subscription for just over 12 months and have always received quality bags of roasted beans from a variety of excellent independent roasters. The updated website is very good and it's very easy to navigate your way round and to pause the next delivery when having a surplus of coffee. I'd highly recommend the Beans Coffee Club.

May 14, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent selection of coffees

I like that you an excellent selection of whole bean coffees from independent roasters. Every delivery is different. Never get bored of drinking the same coffee.

You can go on that website and click on coffee diary and rate each coffee that you receive.

Highly recommend subscription service for coffee lovers.

May 12, 2024
Unprompted review
Rated 5 out of 5 stars

Great coffee club

Great coffee club, u fill out a little survey to establish what coffee would suit you, I only drink decaf so it was refreshing to see so many choices where I haven't been able to find at other selling outlets. My coffee arrived well packaged and quickly, I am looking forward to trying all the different flavours.

May 12, 2024
Unprompted review
Rated 5 out of 5 stars

I love ordering my coffee from here

I love ordering my coffee from here. Range of coffee available is extensive and having tried many coffees, I've not been disappointed with any of the coffees from here. The ease of having it delivered through the letterbox is fab. Customer services excellent. Having tried other subscription coffee companies, I have to say this is the best value with the best quality I've had. The added bonus of having points is great too. The website has been improved, but can still do with some refinement to make it more intuitive and user a friendly.

May 8, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic company

Fantastic company.

On my first order they sent me ground instead of beans and I sent them and email asking to make sure the next order was beans but didn't ask for a replacement. However 2 days later a bag of beans arrived and then a few days later another bag of beans arrived. My only guess is that they noticed their own error and corrected it and when receiving my email sent out another replacement. None of which were necessary but greatly appreciated.

The coffee itself is outstanding, and have now recieved my second brand of beans and they are equally good as the first brand.

Look forward to future orders.

April 10, 2024
Unprompted review
Rated 5 out of 5 stars

Beans Coffee Club satisfied customer

I have been a member of Beans Coffee Club for several months and I have found the experience first class. I have two subscriptions which allow me to enjoy both the Beans coffee itself and that of other roasters on a rota basis. All of the coffee has been great and I find it enjoyable to be able to sample different coffees.
The communication is exemplary, with a couple of queries being answered promptly and professionally.
I am the only coffee drinker in my household, so was concerned about tying myself into a subscription which committed me to having excess coffee. However, the Beans website is easy to use, with the subscriptions being super flexible to skip, cancel or re-arrange delivery dates with as little as 1 bag of coffee per month.

May 11, 2024
Unprompted review
Rated 5 out of 5 stars

Great selection of coffees

Great selection of coffees, convenient subscription scheme and one-off ordering. Website can be a bit tricky on mobile, but really helpful customer service if things don’t quite go to plan.

May 10, 2024
Unprompted review
Rated 4 out of 5 stars

Great beans

Great beans,and it’s nice to have different beans to try each month I love the strong ones the only gripe I have is the time the beans take to arrive from receiving the email to say their on their way.

May 11, 2024
Unprompted review
Rated 5 out of 5 stars

Great service and coffee

I was a bit dubious initially, as usually I go straight to the roaster but this was all done for me on this occasion and great coffee was delivered within a day or two of the roasting date

April 18, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look