Placed an order over 3 weeks ago still waiting on delivery contacting on a daily basis through emails haven’t Evan had one reply I urge you to not use this website as it is a scam
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If I could give no stars I would! Wish I had read the reviews first and I wouldn’t have bothered ordering!! Order accepted and money taken, then an email to say no long sleeve shirt but short sleeve... See more
Company replied
EDIT: to below original review: The cheeky people have just replied to my Trust pilot review but have still not replied to any communication to me whatsoever and trust me i have tried every way t... See more
Company replied
Before purchasing this product I had this thought that might be it's wrong decision but thanks BearBoxers clothing you proved me wrong. If you are thinking to purchase this just go for BearBoxers.
Company replied
Company details
- Clothing Store
- Activewear Store
- Beach Clothing Store
- Fashion Accessories Store
- Men's Clothing Store
- Tuxedo Shop
Written by the company
Men's Fashion Underwear, Swimwear and luxury Loungewear crafted in the UK. Our men's silky soft underwear and swim briefs are designed to keep you supported and comfortable all day.
Contact info
Shelton Street 71-75, WC2H 9JQ, London, United Kingdom
- bearboxers.co.uk
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Item was exactly as I ordered great quality 👌
Item was exactly as I ordered..great quality,👌 delivered on time...I used it on my honeymoon 😍great work
January 1, 2021
Unprompted review
Reply from Bearboxers Menswear
Hi Dedaniels,
Many thanks for letting us know about the quality of your purchase. We aim to offer the best to our customers and we are continuously striving to improve our delivery service in order to enhance our customers' experience.
We appreciate your time.
Jake
(Customer Experience Manager)
Very good experience. Fantastic products
Very good experience and lovely products. I recommend each and everyone to patronise.
December 30, 2020
Unprompted review
Bearboxers Scam
They will take your money
They will not deliver your goods
They will not answer your emails
They will not answer the phone
YOU HAVE BEEN WARNED
If I could give you 0 stars that is what you would have got after that lame response
December 24, 2020
Reply from Bearboxers Menswear
Hi Javed,
Sorry you order was not delivered on time. We are investigating this with a courier to ensure this does not happen again. A full refund has been issued as per your request.
Jake
(Customer Experience Manager)
Didn't receive my items
Didn't receive my items. Invalid telephone number on their website. Customer support email address does not reply. Still haven't received a refund.
Scam.
December 24, 2020
Unprompted review
Reply from Bearboxers Menswear
Hello DT,
Sorry you order was not delivered on time. We are investigating this with a courier to ensure this does not happen again. Your order has now been delivered. Any issues, please let us know by emailing info@bearboxers.co.uk
Emma
(Customer Experience Manager)
Poor customer service
I can’t comment on the quality of goods as I am still waiting for them. Understandable to be busy but lack of communication is not acceptable. I have rung, no-one answers, I have filled out an online form which should be answered in 24 hours and no-one responds. I have emailed and still waiting to see if/when I will get the order I paid for.
Edit: order received finally, however wrong size delivered.
December 17, 2020
Reply from Bearboxers Menswear
Hi Jayne,
Sorry you order was not delivered on time. We are investigating this with a courier to ensure this does not happen again. Your order has now been delivered. Any issues, please let us know by emailing info@bearboxers.co.uk
Emma
(Customer Experience Manager)
Too many review emails
I didn't want to review this but the emails are persistent. Hence only 3 stars
December 16, 2020
Reply from Bearboxers Menswear
Thanks for your feedback, Jim. We have listened and changes to the frequency of review email requests have now been made.
Really appreciate the feedback. This helps us to improve the service so we can serve our customers better.
Jake
(Customer Experience Manager)
I placed an order for Dior aftershave
I placed an order for Dior aftershave. The order was given a 3 working day delivery. I have still NOT received it. YOU cannot get through to this company only a GIFF GAFF mobile. Avoid!!!!
December 15, 2020
Reply from Bearboxers Menswear
Hi Claire,
Sorry your order was not delivered on time. We are investigating this with a courier to ensure this does not happen again.
Your order has now been delivered. Any issues, please let us know by emailing info@bearboxers.co.uk
Emma
(Customer Experience Manager)
Placed an order
Placed an order , no confirmation email, so went onto my account to check the order, says what I ordered is now out of stock, tired to call lots of times, no answer, have emailed a number of times no reply. I would like a full refund for my order but cant get through to anyone to help.
December 11, 2020
Reply from Bearboxers Menswear
Hi,
Sorry your order was not delivered on time. We are investigating this with our courier to ensure this does not happen again. Your order has now been delivered. Any issues, please let us know by emailing info@bearboxers.co.uk
Emma
(Customer Experience Manager)
Can not get through to customer service…
Can not get through to customer service about item not received.
No point advising of a contact number when no one answers or email.
SCAM company
December 11, 2020
Reply from Bearboxers Menswear
Hello,
Many apologies for the delay in the delivery of your order. Your order has now been delivered and changes have been made so we can respond to emails and calls quicker and better. Any issues, please let us know by emailing info@bearboxers.co.uk
Emma
(Customer Experience Manager)
Avoid
Avoid. Brought my sons 2 sets of Calvin Kleins underwear for c£40 within days of wear holes appeared. Requested a refund and was offered 40% off my next order, why would I want to order anything else from this Company! Rubbish
December 10, 2020
Unprompted review
Reply from Bearboxers Menswear
Hi Michelle,
We have replied to you by email. Please check and let us know if there any further issues.
Only part of order received with no…
Only part of order received with no delivery note/invoice. Emailed to query this and was told remaining part of order would arrive within 5 days! This never arrived. In addition the items purchased are not in official merchandise packaging which makes me suspect their authenticity.
I am currently awaiting a response re missing order before contacting credit card company to lodge a cash back claim.
December 7, 2020
Reply from Bearboxers Menswear
Hi Mcewan,
We have now issued a refund as per your request.
Any issues, please let us know by emailing info@bearboxers.co.uk
Jake
(Customer Experience Manager)
Horrible service and communication
Horrible service. A week after ordering had to send an email for an update to only find out the item was sold and jot being sent!!
December 6, 2020
Reply from Bearboxers Menswear
Sorry the item was out of stock. We do update our stock on a daily basis and some items can go out of stock. We always do our best to advise our customers when this happens. Your order has now been delivered. Any issues, please let us know by emailing info@bearboxers.co.uk
Emma
(Customer Experience Manager)
I wasn’t impressed that the two items…
I wasn’t impressed that the two items of my order came separately, and one item didn’t come in the brand box, like the other item (although they were the same just different colours)
November 27, 2020
Reply from Bearboxers Menswear
Hi Jess,
Thanks for your review. This well noted and we are doing everything possible to ensure the service can be improved for all our customers. Thanks for your feedback.
Emma
(Customer Experience Manager)
Looked like a cheap knock off
November 11, 2020
Reply from Bearboxers Menswear
Hi Charlie,
We offer 60 days no questions asked returns approval guarantee. Any issues, please let us know by emailing info@bearboxers.co.uk
Emma
(Customer Experience Manager)
Terrible
Terrible, no communication or confirmation. Having to go through PayPal to get my money back! AVOID!
November 9, 2020
Reply from Bearboxers Menswear
Hello Sam,
Sorry you order was not delivered on time. A full refund has been issued as your order was lost in transit. We now work with a more reliable courier to ensure we are offering a better delivery and service to our customers. Any issues, please let us know by emailing info@bearboxers.co.uk
Onika
(Customer Experience Manager)
Product has not been delivered after....POOR
Product has not been delivered after 9 days since ordering. No contact from the company after emailing requesting information on delivery. Really poor
November 4, 2020
Reply from Bearboxers Menswear
Hello Leo,
Sorry you order was not delivered on time. We are investigating this with the courier to ensure this does not happen again. Your order has now been delivered. Any issues, please let us know by emailing info@bearboxers.co.uk
Emma
(Customer Experience Manager)
Reply from Bearboxers Menswear
Hello Mrs Williams,
Many thanks for your feedback. This is truly appreciated.
Emma
(Customer Experience Manager)
Only received my order today29/10/20
Only received my order today29/10/20? I ordered a leather case for my iPad and they sent me one made of fabric. Cheats!
October 29, 2020
Reply from Bearboxers Menswear
Hello Pat,
Sorry you order was not delivered on time. We followed this yup with our courier company to ensure this does not happen again. Your order has now been delivered. Any issues, please let us know by emailing info@bearboxers.co.uk
Onika
(Customer Experience Manager)
Terrible
Very unhappy with the customer service. The products arrived not as I expected (branded boxers in plastic bags) and when I emailed for returns label I didn't not receive a reply. I have since emailed several times without reply. I have also returned the product paying for delivery myself and have not received a refund. Would never recommend or reuse.
October 29, 2020
Reply from Bearboxers Menswear
Hi Alana,
We try to respond to all queries within 24 hours. Sorry, we could not respond to your email this time. We are doing everything possible to improve our service. Any issues, please let us know by emailing info@bearboxers.co.uk
Emma
(Customer Experience Manager)
Order not received - no customer service
I paid for my order but did not receive it. I've tried to contact Bearboxers by phone and e-mail, I cant get through on the phone and no one has responded to my e-mails.
I've ordered from this website before and was happy with my purchase so I'm not sure what happened this time.
Can someone please contact me?? (order no 71123)
October 22, 2020
Reply from Bearboxers Menswear
Hi,
Sorry you order was not delivered on time. We are investigating this with a courier to ensure this does not happen again. Your order has now been delivered. Any issues, please let us know by emailing info@bearboxers.co.uk
Emma
(Customer Experience Manager)
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