Beatsons Direct Reviews 4,911

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and appreciate the helpful and friendly staff. Many consumers highlight the efficient delivery service, often noting promptness and the drivers' willingness to place items exactly where needed. People also find the prices to be very reasonable. However, some customers experienced issues with their orders, including delayed deliveries and a lack of communication regarding delivery dates. A few other people also felt that the quality of some products, like soil, was unsatisfactory, containing unexpected debris.

What people talk about most

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the prompt and professional... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the quick, courteous, and... See more

Staff

Consumers consistently report positive experiences with the staff. Many reviewers highlight the helpfulness... See more

Order

Users describe ambiguous interactions with order. While many customers report easy ordering processes, prompt... See more

Price

Reviewers highlight positive aspects of price. Customers consistently praise the excellent and reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a cast iron down pipe. Very happy with the service and price. Also, the delivery driver for Beatons / Orchard Timber was fantastic. Very much appreciated his tenacity and politeness when... See more

Rated 5 out of 5 stars

This is the first time I had used this company although 3rd time of ordering from them...I found the staff (Paul, Luke and Simon) who I dealt with extremely helpful..even the delivery drivers are very... See more

Rated 5 out of 5 stars

I have ordered different building marerials, delivered in bulk bags and 2 pallets. Best value for money around in my opinion, honestly I was surprised by the quality. I had notifications via email... See more

Rated 5 out of 5 stars

Finally a merchants website that works, you can actually find what you want, compared to others (Several tried and gave up) its in a different class of its own, try it! Availability of goods (... See more


Company details

  1. Lumber Store
  2. Door Shop

Written by the company

Beatsons Building Supplies Limited is one of the UKs leading independent builders merchants. From our head office in Central Scotland, we are able to supply building materials across the UK. Online and at our UK based stores, you will find a wide range of supplies for building, construction, landscaping, garden furniture, joinery, decorating, DIY and agricultural use. We stock a huge range of Eliza Tinsley Hardware and offer great deals on XL Joinery & LPD Doors. For landscaping we offer a range decorative gravels, sand, cement, fencing and slabs. We have over 30,000 products available for distribution across the UK with new ranges being added all the time. Beatsons are competitively priced with great delivery costs. We pride ourselves in being able to offer value for money to all of our consumers to ensure they get quality tools and materials at an affordable price. We offer quantity discounts, offers and competitions too to our registered customers. Take a look at our huge range of over 30,000 building supplies online and receive a greater discount the more products you buy on selected items. Our friendly and knowledgeable team is available to help you with your requirements in store, by email, on the phone or on our live chat feature during office hours. For more information on our award winning service, sign up to our monthly newsletter or follow us on Facebook or Twitter. Copyright © 1998-2021 Beatsons Building Supplies Limited. All rights Reserved.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I ordered a cast iron down pipe

I ordered a cast iron down pipe. Very happy with the service and price. Also, the delivery driver for Beatons / Orchard Timber was fantastic. Very much appreciated his tenacity and politeness when delivering. What a nice guy. A real asset to your company!

May 22, 2026
Unprompted review
Rated 1 out of 5 stars

I’ve ordered and FULLY PAID for a Webb…

I’ve ordered and FULLY PAID for a Webb lawnmower ten days ago from Beatsons and have heard nothing since . The minimum expectation was that I would get an aproximate delivery day. Meantime with intermittent sun and rain my grass grows ever higher and I still have no idea when to expect delivery.

May 8, 2026
Unprompted review
Rated 4 out of 5 stars

Aggregate delivery.

The driver brought the aggregate bag and delivered it in the position I suggested. No drama!
The delivery was delayed by one day due to a truck breakdown, but this was not a problem for me.

April 19, 2026
Rated 1 out of 5 stars

Normally have good experiences with…

Normally have good experiences with beatsons, but not this time.

Placed an order on 26th of April, as I needed it for the 1st of May. Got a confirmation of delivery for 30th April, perfect.

4pm rolls around and no delivery, give them a call to be told I'll get a phone back. They call back and say somehow the paperwork went missing from my order in the morning so it was never loaded. Told they'd get it out to me on the Friday, around midday.

I write this at 1.30pm and still no order. Spoke to them and the person I spoke to said it was scheduled as an afternoon delivery and they hadn't realised it should have been here already.

The worst part, no one seemed bothered by the fact that incompetence was delaying other people's work, just a case of "oh well". Not even the decency to offer a refund of the delivery fee as way of apology.

Think I'll stick to other suppliers going forward.

Oh and as for the staff, they honestly couldn't care about their screw up and take no accountability for it. 2pm and it's still not even our for delivery.

Spoken to like im the one being unreasonable in this situation.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

BEATSONS CAN-NOT BE BEATEN:- My order…

BEATSONS CAN-NOT BE BEATEN:- My order never arrived so I phoned Beatsons to query this in the morning and my call was instantly answered which was impressive. The Gentle-man who answered and dealt with my call was affable, amiable, kind, patient and offered me the perfect solution to my predicament by instigating another order for me straight-away which was deeply appreciated by me. I was extremely impressed with the superlative service I received from Beatsons. The over-all experience I have received from Beatsons has been of the highest standard because all my fears were allayed once I received the reassurance from the Gentle-man when I phoned. I recommend them highly with-in their market operational sphere and that is why I felt it incumbent upon-on me to give them this five star review on Trust- Pilot.

March 16, 2026
Unprompted review
Rated 1 out of 5 stars

Not screened top soil

Ordered bag of screened top what I got looked all right
On top rest made up clay and stones.
Not the first to get this as another review states the same so obviously done regularly won't be back

March 5, 2026
Unprompted review
Rated 2 out of 5 stars

Late delivery

Waited in all day (2nd March) .No delivery,so wasted a whole day waiting.Finally turned up today(3rd)in the afternoon,even though was told it would be a morning delivery. Not impressed at all.

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

Beatsons, always my first choice over other merchants

I’ve used Beatsons for many years and have had nothing but great service from them, they have always looked after my needs and should there be any hold ups or delays they are always on the phone as soon as it comes to light to let me know so I can liaise with my clients. I think part of the reason they have a great attitude is that they’re a local company rather than one of the big national companies who lose the personal touch and don’t seem to care about local tradesmen, whereas Beatsons do go the extra mile to look after their customers and as a result they have a genuinely good relationship with them.The new card payment system they’ve introduced is, I believe an extension of their great service to their customers.

February 28, 2026
Unprompted review

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