I’ve ordered homeware online from a lot of places over the years, but this was one of the few stores where everything actually looked like the photos when it arrived. The quality genuinely surprised m... See more
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Great range of quality products at competitive prices. Website clearly sets out whether items are in stock for delivery and expected delivery timescales. Beaumonde delivered both my items very quickly... See more
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We had spent a long time searching for new garden furniture. A friend told us about Beaumonde! We’re thrilled to have found exactly what we were looking for - The Porthallow range. The quality o... See more
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I was initially a little nervous ordering wallpaper from the UK to the US, but my experience with Beaumonde was excellent from start to finish. The website was easy to use, delivery times were cle... See more
Company details
Written by the company
Your go-to online destination for luxury home decor and interior design inspiration. Our carefully curated collection of furniture, lighting, textiles, and accessories is designed to elevate your living space and create a truly unique and luxurious ambience. We believe that every home should be a reflection of its owner's personality and style, and we strive to offer a range of products that cater to a variety of tastes and design preferences. From sleek and modern to opulent and traditional, our collection features an array of high-quality, designer pieces that are sure to make a statement in any room.
Contact info
Unit 2 Acre Park, Dalton Lane , BD21 4JH, Keighley, United Kingdom
- 01202707770
- support@beaumonde.co.uk
- beaumonde.co.uk
4.3
Excellent
134 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant company
Brilliant company! I was worried that the company would use Evri as a courier, so I emailed them to ask if it would be possible to get another courier. Tom, the manager, said no problem & my clock was dispatched with FedEx. I received my parcel with 48hours of ordering it. They kept me up to date with the tracking. First class service all round.
February 25, 2025
Unprompted review
Reply from beaumonde.co.uk
Hi Sandra,
Thank you very much for your wonderful review :)
We are glad you enjoyed the service and hope to see you ordering again soon!
Beaumonde Team
Brilliant company
Brilliant company. Delivery was quicker than said which was brilliant and customer service and delivery lads were spot on!! Will Definitely order from this company again!!
November 19, 2024
Unprompted review
Reply from beaumonde.co.uk
Hi Paul,
Thank you for your review. We are delighted that you enjoyed the service and speed of delivery, two things we do our best to excel at!
Looking forward to seeing you shop with us again soon!
Beaumonde Team
Terrible company
Terrible company!
I ordered & paid for 3 samples , they never arrived , contacted the company via email they replied & were rude insinuating I was not telling the truth . Eventually they agreed to send out replacement samples , guess what ??? They never arrived either . Waste of time . No samples & been paid !!!! Are you going to refund my money ? . Don't order from this company there's a good chance you won't receive your order .
UPDATE . Since leaving the review the company emailed me , & have sent the samples out recorded mail.
December 6, 2024
Unprompted review
Reply from beaumonde.co.uk
Hi Kat,
Thank you for sharing your feedback.
While we have acknowledged and apologised for the delay with your order—taking steps to resolve the issue—we believe the rest of your review misrepresents the communication that took place between us.
At no point were we rude to you, nor did we imply that you were being untruthful. We have sent you all correspondence between us and asked for clarification on where this occurred.
Despite multiple attempts to reach out, we have yet to hear back from you. Without your response, we can only assume there may be some confusion or that this feedback pertains to a different company, as our communication with you has consistently been polite, apologetic, and focused on resolving the issue.
When you first informed us that your samples had not arrived, we apologised for the delay and asked you to wait a few more days to see if they turned up. When they didn’t, we promptly sent out a replacement order.
After learning the replacements also didn’t arrive, we again apologised and suggested waiting an additional couple of days in case of further postal delays. At that point, we refunded your original order as a gesture of goodwill and shipped out a new batch via recorded delivery to ensure they reached you.
Your review suggests that we acted only in response to your public feedback, when in fact, this is entirely in line with how we handle any order issues—proactively and with the aim of resolving them as quickly as possible.
Once again, we sincerely apologise for the inconvenience caused by the delays. We value your feedback and remain open to hearing from you if there is any additional input that could help us improve our service further.
Kind Regards,
The Beaumonde Team
I had a wonderful experience with…
I had a wonderful experience with Beaumonde.co.uk. Their customer service was exceptional, and my items arrived promptly and well-packaged. The products, from the beautiful twin mirrors to a high-quality dinner set, were all of great quality and reasonably priced. I even received a personal email from Charlotte, which added a lovely touch to the service. I'm very pleased with my purchases and would definitely shop here again. Four stars!
November 10, 2024
Unprompted review
Reply from beaumonde.co.uk
Hi Sidny
Thank you for your amazing review. We'd love your feedback - if you thought our personal service was exceptional, the items arrived quickly and well packaged, plus you loved the product; what do we need to do to earn five stars? We are not sure what else there is :)
Beaumonde Team
The cover we received was excellent…
The cover we received was excellent quality and a perfect fit.
Customer service were extremely helpful.
September 24, 2024
Unprompted review
Reply from beaumonde.co.uk
Hi Sean,
Thank you for your 5* review. We pride ourselves on our customer service and quality products so we are happy to see you appreciated both.
Hope to see you shopping with us again soon!
Beaumonde Team
Tina Twin Mirrors
Really lovely twin mirrors that have already had compliments. Well packaged and quickly delivered
September 9, 2024
Unprompted review
Reply from beaumonde.co.uk
Hi Diane,
Thank you very much for your review, we are delighted to see you liked the mirrors and you enjoyed our speedy delivery :)
Beaumonde Team
1st purchase with this company
1st purchase with this company, great price on a mighty bean bag that I have previously bought elsewhere for much more.
Great service updated on delivery and arrived promptly when promised
Would use this company again
August 1, 2024
Unprompted review
Reply from beaumonde.co.uk
Hi Lee,
Thank you very much for your wonderful review, we are glad to hear you enjoyed our service and look forward to seeing you order again soon!
Beaumonde Team
Terrible company
I never received the light I ordered from them on 3 August 2023. Their 'customer service' is non-existent as they never replied to any of my emails, to the form I submitted or to the letter I posted. I had to raise a case against them via PayPal which got escalated as they didn't respond there either. PayPal eventually awarded me a refund. Terrible company. Shop at your own peril.
September 28, 2023
Unprompted review
Reply from beaumonde.co.uk
Hi Shaus
I am writing in response to your review to let you know that since January 2024 Beaumonde has been under new ownership.
I am really sorry that you had problems with your order and the previous owner. The only thing we can suggest is to contact your bank and let them know that the company you ordered from has entered liquidation and hopefully they will refund you, although I appreciate that too much time may now have passed.
We’d love for you to become a Beaumonde customer once more, we pride ourselves on our exceptional customer service and attention to detail. We are passionate about providing customers with a seamless online shopping experience, from browsing our selection of products to placing an order and receiving prompt delivery.
Please do contact us if we can be of any further assistance to you.
Many Thanks
Tom
I wish I had read all negative comments here before making purchases with them….
Scam company and awful customer service!
Ordered a champagne cooler and when it arrived was different colour and shape so immediately contacted them and arranged for refund.. I sent it back same day it was delivered in the same packaging and its been over 2months they havent refunded my money!! they stopped communicating to me so I had to raise a dispute through my card provider and after their investigation turns out they claim i sent the item back with scratches?! we didnt even fully open the package as when i half opened it and saw its a different colour put it right back and repackaged it and sent back… clearly this is a scam company with dodgy dishonest people working there which their aim is to rip off people… They should not be allowed to do business and must be banned….
September 17, 2023
Unprompted review
Reply from beaumonde.co.uk
Hi N J
I am writing in response to your review to let you know that since January 2024 Beaumonde has been under new ownership.
I am really sorry that you had problems with your order and the previous owner. The only thing we can suggest is to contact your bank and let them know that the company you ordered from has entered liquidation and hopefully they will refund you, although I appreciate that too much time may now have passed.
We’d love for you to become a Beaumonde customer once more, we pride ourselves on our exceptional customer service and attention to detail. We are passionate about providing customers with a seamless online shopping experience, from browsing our selection of products to placing an order and receiving prompt delivery.
Please do contact us if we can be of any further assistance to you.
Many Thanks
Tom
Terrible customer service.
We placed an order through Beaumonde on 3rd August for a £350 lampshade and received a confirmation email saying the order had been fulfilled. After 2 weeks we had heard nothing more so we sent an email enquiry as to when out item would be delivered. 10 days have passed now since we sent the follow up email and we have still heard nothing. Really bad customer service! If they at least kept their customers updated that would be an improvement. Still hoping that our lampshade will be sent but can't reach anyone to find out! Very irritating and expensive. I would advise avoiding this company.
August 31, 2023
Unprompted review
Reply from beaumonde.co.uk
Hi Van Baxter
I am writing in response to your review to let you know that since January 2024 Beaumonde has been under new ownership.
I am really sorry that you had problems with your order and the previous owner. The only thing we can suggest is to contact your bank and let them know that the company you ordered from has entered liquidation and hopefully they will refund you, although I appreciate that too much time may now have passed.
We’d love for you to become a Beaumonde customer once more, we pride ourselves on our exceptional customer service and attention to detail. We are passionate about providing customers with a seamless online shopping experience, from browsing our selection of products to placing an order and receiving prompt delivery.
Please do contact us if we can be of any further assistance to you.
Many Thanks
Tom
Horrendous customer service
Horrendous customer service; avoid these cowboys.
August 11, 2023
Unprompted review
Reply from beaumonde.co.uk
Hi Allan
I am writing in response to your review to let you know that since January 2024 Beaumonde has been under new ownership.
I am really sorry that you had problems with your order and the previous owner. The only thing we can suggest is to contact your bank and let them know that the company you ordered from has entered liquidation and hopefully they will refund you, although I appreciate that too much time may now have passed.
We’d love for you to become a Beaumonde customer once more, we pride ourselves on our exceptional customer service and attention to detail. We are passionate about providing customers with a seamless online shopping experience, from browsing our selection of products to placing an order and receiving prompt delivery.
Please do contact us if we can be of any further assistance to you.
Many Thanks
Tom
Ordered an expensive print
Ordered an expensive print, communication was great before purchase. Since purchasing I’ve heard nothing. I’ve asked numerous times for an expected dispatch date and I’ve been ignored on chat, email, phone number is out of use, I’ve instagram messaged and every comment I’ve left has been deleted. Left with no option but to raise a case with my bank. Terrible customer service. I wish I’d read previous reviews before ordering as this seems a common issue with customers.
August 7, 2023
Unprompted review
Reply from beaumonde.co.uk
Hi Laura
I am writing in response to your review to let you know that since January 2024 Beaumonde has been under new ownership.
I am really sorry that you had problems with your order and the previous owner. I hope you managed to get everything sorted with the bank and your money returned.
We’d love for you to become a Beaumonde customer once more, we pride ourselves on our exceptional customer service and attention to detail. We are passionate about providing customers with a seamless online shopping experience, from browsing our selection of products to placing an order and receiving prompt delivery.
Please do contact us if we can be of any further assistance to you.
Many Thanks
Tom
Scam Company!!!!
Scam Company!!!
Ordered items from them in June, by August they still had not been delivered. Had to open a dispute to claim my money back. Company tried to cancel those claim payments with their bank. DO NOT ORDER FROM THIS COMPANY. YOU WILL NOT GET YOUR PRODUCTS OR MONEY BACK.
August 7, 2023
Unprompted review
Reply from beaumonde.co.uk
Hi Zenab
I am writing in response to your review to let you know that since January 2024 Beaumonde has been under new ownership.
I am really sorry that you had problems with your order and the previous owner. I do hope you managed to get everything sorted with the bank and your money returned.
We’d love for you to become a Beaumonde customer once more, we pride ourselves on our exceptional customer service and attention to detail. We are passionate about providing customers with a seamless online shopping experience, from browsing our selection of products to placing an order and receiving prompt delivery.
Please do contact us if we can be of any further assistance to you.
Many Thanks
Tom
Scam company
Scam company, do not buy from them! They scammed us out of a lot of money, won’t answer any form of communication and now blocked us on FB after we left a review and we’ve still got no product. Terrible service and would not recommend and don’t believe they are real .
August 1, 2023
Unprompted review
Reply from beaumonde.co.uk
Hi Loraine
I am writing in response to your review to let you know that since January 2024 Beaumonde has been under new ownership.
I am really sorry that you had problems with your order and the previous owner. I hope you managed to get everything sorted with the bank and your money returned.
We’d love for you to become a Beaumonde customer once more, we pride ourselves on our exceptional customer service and attention to detail. We are passionate about providing customers with a seamless online shopping experience, from browsing our selection of products to placing an order and receiving prompt delivery.
Please do contact us if we can be of any further assistance to you.
Many Thanks
Tom
Absolutely appalling customer service
Absolutely appalling customer service!
Made an order for 2 lights in July to be told they would be here early August, the 9th the email states. Then I went on the site an it said delivery for this item will be from august 1st.
I have sent 7 emails, 1 instagram message and 4 message on their web chat.
Nothing has been replied to, not one message!
I will be contacting my bank and also the ombudsman.
The light has also been since removed from their website!
Why wouldn’t replying to your customers be a number one priority?
August 17, 2023
Unprompted review
Reply from beaumonde.co.uk
Hi Mr Redman
I am writing in response to your review to let you know that since January 2024 Beaumonde has been under new ownership.
I am really sorry that you had problems with your order and the previous owner. I hope you managed to get everything sorted with the bank and your money returned.
We’d love for you to become a Beaumonde customer once more, we pride ourselves on our exceptional customer service and attention to detail. We are passionate about providing customers with a seamless online shopping experience, from browsing our selection of products to placing an order and receiving prompt delivery.
Please do contact us if we can be of any further assistance to you.
Many Thanks
Tom
Extremely poor customer service and…
Extremely poor customer service and lack of communication. I placed an order for 2 items in their sale. The order was accepted and I received confirmation. I followed this up a few weeks after and didn’t have a response. I contacted using their contact us page asking for an update. The order was cancelled with no communication. The items are still available in their site however, back at the normal price. Looking at other reviews this is a company who don’t appear to care about their service, communication or customer journey.
August 16, 2023
Unprompted review
Reply from beaumonde.co.uk
Hi Laura
I am writing in response to your review to let you know that since January 2024 Beaumonde has been under new ownership.
I am really sorry that you had problems with your order and the previous owner. We can assure you those problems won't happen again!
We’d love for you to become a Beaumonde customer once more, we pride ourselves on our exceptional customer service and attention to detail. We are passionate about providing customers with a seamless online shopping experience, from browsing our selection of products to placing an order and receiving prompt delivery.
Please do contact us if we can be of any further assistance to you.
Many Thanks
Tom
Pleased with my purchases
Pleased with my purchases, good quality and individual in style. Recommended.
July 24, 2023
As someone that runs a business myself…
As someone that runs a business myself I've got to say the lack of customer support is disgraceful! I've spent alot of money to recieve nothing other than an email saying thanks for your order a few weeks ago! No updates, no replies to emails so will be opening a PayPal case to get my money returned! Wished I'd read the appalling reviews before buying! Don't expect this service or lack of from a UK based company!
July 25, 2023
Unprompted review
Reply from beaumonde.co.uk
Dear Edwina,
I hope this email finds you well. I wanted to talk about the negative review you left about your recent experience with our company. We truly value feedback from our customers, and I wanted to clarify that we did send you an email update before you posted the review and we have left you a voicemail.
We understand how important communication is and trive to keep our customers informed at every step of their journey with us. We apologise if there was any confusion or oversight in our communication process. Our team is constantly working to improve our services, and your feedback helps us in that endeavour.
If any inconvenience was caused by the delay or any other aspect of your order, please know that we take full responsibility and are committed to making it right.
We would appreciate you updating your review to reflect the current status of your experience with us. We are here to address any concerns you may have and ensure that you are satisfied with your purchase and overall interaction with our company.
Please feel free to contact our customer support team if you require any further assistance.
Thank you for your understanding and for allowing us to serve you better.
Best regards,
Charlotte
BEAUMONDE
Avoid at all cost
I ordered a lamp from this website
The lamp came broken and price vs quality is not worth it, so I asked for a refund.
Seller did not respond so I opened a paypal dispute.
They asked me to return the item at my own cost to get my refund, even though the seller will be refunded in full by the carrier.
The other option was to close the paypal case and they will refund me immediately without having to return the broken case.
Reading through the reviews I can see a lot of people that had issues with refunds and returns. What they claimed is that these reviews are fake.
It is a shame that I can’t add the screen grabs with their conversations, to show this is not a fake review.
Very disappointing , they will get the refund in full from the carrier and yet they require the item back at my own cost.
All because I opened a paypal case.
Customer service should not have these ego problems. I am decorating my house at the moment and was planing to purchase other item from this website, if this order is ok.
They lost another customer. I will stick with Amara and Dotmaison.
I had issue with a broken item from Amara, send them the images they refunded me on the same day. That is how you keep customers loyal to your brand, not by making their life more difficult.
As an update: the information I provided is accurate and based on my experience, and similar experience is visible in other reviews. The company should not try and accuse customer of inaccurate reviews, they need to be more professional.
Asking me to close my paypal case to refund me without returning the item is not a good practice, as paypal advised. If paypal case was close I would have had a broken item and no money
July 13, 2023
Unprompted review
Reply from beaumonde.co.uk
Dear Denisa
Thank you for taking the time to share your feedback on Trustpilot. We value all customer reviews, and we are disappointed to learn about the challenges you encountered during your recent experience with us.
After thoroughly investigating your case, we have identified some discrepancies in your review that we would like to address. Firstly, we would like to clarify that we did respond to your inquiries promptly and attempted to address your concerns in a timely and professional manner. It is important for us to maintain clear and open lines of communication with our customers, and we regret if you felt otherwise.
Regarding the return of your item, we genuinely intended to offer you a suitable replacement as per our standard procedure. However, we understand that the replacement we arranged may not have met your expectations. At the time, we were in the process of halting the replacement, but regrettably, a PayPal claim had already been initiated by you.
We must emphasise that we have a strict policy against fraud and dishonest practices. It has come to our attention that the return tracking details provided by you were false, which is not only unacceptable but also constitutes fraudulent behavior. Such actions undermine the trust we place in our customers and hinder our ability to provide the best service to all.
As a responsible business, we adhere to ethical practices and expect the same from our customers. False claims and falsified information not only impede the resolution process but also create unnecessary challenges for both parties involved.
We kindly request that you provide accurate and truthful information when engaging with us, ensuring that we can appropriately address any concerns or issues. If there are any legitimate problems with your order, we are committed to resolving them fairly and efficiently.
Moving forward, we remain dedicated to finding a satisfactory resolution for your situation and I can confirm you have now returned the goods as Paypal expressed you must to meet their terms and as such we have now refunded you to close the claim.
Please reach out to our customer support team again so that we can work together to resolve any outstanding issues.
Best regards,
Charlotte
BEAUMONDE
Reliable and responsive if you email them
The items on the website are selling much cheaper than on other places, however the delivery time may be quite long if the item is not in stock and you have to pre-order. they answer your queries very quickly if you email them or use the webchat.
June 7, 2023
Unprompted review
Reply from beaumonde.co.uk
Thank you for your kind review. Warmest regards, Charlotte
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