Beautizone UK Reviews 

304
TrustScore 2.5 out of 5

2.7

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Rated 2 out of 5 stars

I placed an order for hair bundles with express delivery (£15) and they sent me the incorrect ones. I contacted them and they asked me if I wanted compensation or for them to resend the item. I paid f... See more

Rated 5 out of 5 stars

Website layout needs updating because typing in what you're searching for is difficult however order process was clear and quick. Quick delivery, value for money and good updates. Hair is fantastic qu... See more

Company replied

Rated 1 out of 5 stars

I order 3 bundles of hair, expecting it to come in 2-3 business days as they promoted. It’s been 10 days since then, and I have had no updates on my order since then. I contacted/emailed them twice to... See more

Company replied

Rated 2 out of 5 stars

Tried to phone company 0208 640 8595 at least 8 or 9 times during the week to find out if they had my order in stock! Nobody ever answered the phone on that number. So I Emailed them this morning & I... See more

Company details

  1. Beauty Supply Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Hair Extensions Supplier
  6. Hair Product Store

Written by the company

Beautizone.co.uk: Your One-Stop Shop for Premium Hair & Beauty Products. At Beautizone.co.uk, we specialize in offering a diverse range of hair and beauty products from hundreds of trusted brands. With over a decade of expertise in the Afro Hair & Beauty industry, we are dedicated to bringing you the best and most suitable products to enhance your beauty and confidence. Whether you're searching for premium haircare, skincare, or cosmetics, we’ve got you covered. Our website operates 24/7, providing you with the convenience of shopping whenever you like. Additionally, our friendly and knowledgeable customer service team is always available to address your questions, concerns, and needs. We pride ourselves on delivering an exceptional shopping experience, from easy navigation to fast and reliable delivery. We stock a wide variety of brands that cater specifically to Afro-American and multicultural beauty needs. Some of our top brands include: Hair Extensions & Accessories: Sensationnel, X-Pression, Cherish, Spectra, Impression Hair Care & Styling: Shea Moisture, Creme of Nature, Cantu, ORS, Aunt Jackie’s, Taliah Waajid Skincare & Cosmetics: Makari, Fair & White Paris, Clear Essence, Extreme Glow, Dark & Lovely, Otentika Hair Color & Treatments: Adore, Crazy Color Accessories & Tools: Wahl, Magic Accessories We are passionate about helping you discover products that suit your unique needs. Whether you’re looking to enhance your natural hair, explore new skincare solutions, or experiment with vibrant hair colors, Beautizone.co.uk is your trusted partner for all things beauty. Join our growing community of happy customers and shop with confidence knowing that your satisfaction is our priority. We also value your feedback and look forward to hearing about your experiences with us on Trustpilot!


Contact info

2.7

Poor

TrustScore 2.5 out of 5

304 reviews

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4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 1 month

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2.7

All reviews

(304)

27 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

I feel let down!

Tried to phone company 0208 640 8595 at least 8 or 9 times during the week to find out if they had my order in stock! Nobody ever answered the phone on that number. So I Emailed them this morning & I was informed that Royal Mail had NOT shown any updates since dispatch. They did however give me an instant refund I'm a bit suspicious as the product on order miraculously disappeared from their website

August 26, 2022
Unprompted review
Rated 5 out of 5 stars

Very pleased

This is my first time ordering from this website and I am so surprised that my orders arrived on time. I am hoping they are good quality as the ones I buy from the US

August 2, 2022
Rated 2 out of 5 stars

Missing items

The hair i ordered seems good quality although i am yet to use it so i will edit at a later date with an update however my issue is that i also ordered a spandex hair wrap that was not delivered with the hair, i emailed them saying i would still like the product or they can refund me and they responded to say they had sent out a replacement hair wrap but 2 weeks later and i still do not have the hair wrap or my money back!!!

July 16, 2022
Unprompted review
Rated 5 out of 5 stars

Great service, professional company

Very quick delivery, lots of communication and tracking, very happy with the service, I order a lot online and was very impressed with the whole process, the products are really good and price is excellent, the products are for afro/type hair but find they're so good for fine Scandinavian hair also when taming down hair for work in a ponytail, I use all this type of products including Cantu which they also sell, such amazing products, thanks again for a lovely service, will definitely be purchasing again

July 16, 2022
Unprompted review
Rated 5 out of 5 stars

Awesome 5 Star ⭐️ The best hair care Store

The best hair care for mens online. I found all my mens hair care and beard oil products form Beautizone.

I even used their online chat service and received instant reply from the team.

They sent a thank you email after I placed the order followed by tracking details and delivery in 3 Working days. Thank you 😊

April 30, 2022
Unprompted review
Rated 1 out of 5 stars

I ordered my products on Wednesday and…

I ordered my products on Wednesday and paid for express delivery. today is Sunday and I haven't heard from the company - no shipping or dispatch information. I must say I am disappointed because I emailed them and have not received any response. my hair appointment is tomorrow and I have nothing to use.

January 30, 2022
Unprompted review
Rated 5 out of 5 stars

Great exchange

I made the mistake of ordering the wrong extensions for my hair appointment and upon finding this out, Beautizone were fully cooperative with helping with the exchange and everything was so smooth and seamless. My new extensions arrived before my appointment and they even provided some free samples. Will definitely be ordering from them again.

October 13, 2021
Unprompted review
Rated 5 out of 5 stars

Good experience

I started ordering from beautizone in lock down, due to hair shops being closed. I've ordered from them a few times and I can say each experience has been seamless. My orders have been processed and delivered in good time. They also have brands that I sometimes can't find in store and the products are good prices. I'd definitely continue to order from them

August 20, 2021
Unprompted review
Beautizone UK logo

Reply from Beautizone UK

Dear Sade,

We appreciate you taking the time to post a review, we indeed appreciate customers' feedback as it helps us improve service.

We're looking forward to serving you again on the next order 🙏🏿

Thanks,

Beautizone

Rated 5 out of 5 stars

Amazing Customer Service

First time ordering from this site and the customer service was amazing. I ordered 6 packs of crotchet hair but the color I received was different from the image on the site so I sent an email asking for rectification. Farhan sent me a free returns label to return the incorrect package and also shipped the replacement with next day delivery all at the same cost. They also called to let me know when the package had been shipped.
It shows great attention to detail and I'd gladly order from this site again.

August 18, 2021
Unprompted review
Beautizone UK logo

Reply from Beautizone UK

Dear Jemima,

Thank you so much for this great 5-Star review. We really appreciate you being a customer and helping to share the word about us.

We're looking forward to serving you again on the next order 🙏🏿

Thanks,

Team Beautizone

Rated 1 out of 5 stars

Fake products?!

*edit after Beautizone response*

Their response is not what happened. After Beautizone refused to refund I contacted PayPal who agreed that the products weren’t genuine and therefore refunded the money.

Original review:
Purchased some Shea moisture products around a month ago, when they arrived the packaging was completely different to my original products so I questioned this with the company. They convinced my they were real with new packaging so I kept them. Now that I have actually opened the products and used them can tell they definitely are not legit as my hair feels AWFUL. Don’t waste your money

August 17, 2021
Unprompted review
Beautizone UK logo

Reply from Beautizone UK

Hi Melissa,

Thank you for the feedback.

I confirm we responded to your email query regarding this Product, with Confirmed References i.e Proof of products been Original/Genuine. Following this, We did not receive any further correspondence from you.

Lately you opened a case, We submitted full evidence including, purchase Invoices.

Case was closed by PayPal without any obligation on us as the documents we provided where CONFIMRED as products been GENUINE and they as a good will gesture Credited you the requested Amount.

Thank you

Regards,
Team Beautizone

Rated 5 out of 5 stars

Fab Service…

This is the second time of using Beautizone and both times they have delivered excellent service. I particularly like the personal touch of an email from Farhan thanking me for my custom.....this is something that is missing from a lot of retailers who take their customers for granted. Businesses should learn that growth comes from repeat customers

August 12, 2021
Unprompted review
Beautizone UK logo

Reply from Beautizone UK

Hi Nicole,

Hearing that you had a great experience is the best thing we could hope for! Your recommendation means a lot to us.

We're looking forward to serving you again on the next order 🙏🏿

Thanks,
Team Beautizone

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