Beautizone UK Reviews 

304
TrustScore 2.5 out of 5

2.7

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Rated 2 out of 5 stars

I placed an order for hair bundles with express delivery (£15) and they sent me the incorrect ones. I contacted them and they asked me if I wanted compensation or for them to resend the item. I paid f... See more

Rated 5 out of 5 stars

Website layout needs updating because typing in what you're searching for is difficult however order process was clear and quick. Quick delivery, value for money and good updates. Hair is fantastic qu... See more

Company replied

Rated 1 out of 5 stars

I order 3 bundles of hair, expecting it to come in 2-3 business days as they promoted. It’s been 10 days since then, and I have had no updates on my order since then. I contacted/emailed them twice to... See more

Company replied

Rated 2 out of 5 stars

Tried to phone company 0208 640 8595 at least 8 or 9 times during the week to find out if they had my order in stock! Nobody ever answered the phone on that number. So I Emailed them this morning & I... See more

Company details

  1. Beauty Supply Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Hair Extensions Supplier
  6. Hair Product Store

Written by the company

Beautizone.co.uk: Your One-Stop Shop for Premium Hair & Beauty Products. At Beautizone.co.uk, we specialize in offering a diverse range of hair and beauty products from hundreds of trusted brands. With over a decade of expertise in the Afro Hair & Beauty industry, we are dedicated to bringing you the best and most suitable products to enhance your beauty and confidence. Whether you're searching for premium haircare, skincare, or cosmetics, we’ve got you covered. Our website operates 24/7, providing you with the convenience of shopping whenever you like. Additionally, our friendly and knowledgeable customer service team is always available to address your questions, concerns, and needs. We pride ourselves on delivering an exceptional shopping experience, from easy navigation to fast and reliable delivery. We stock a wide variety of brands that cater specifically to Afro-American and multicultural beauty needs. Some of our top brands include: Hair Extensions & Accessories: Sensationnel, X-Pression, Cherish, Spectra, Impression Hair Care & Styling: Shea Moisture, Creme of Nature, Cantu, ORS, Aunt Jackie’s, Taliah Waajid Skincare & Cosmetics: Makari, Fair & White Paris, Clear Essence, Extreme Glow, Dark & Lovely, Otentika Hair Color & Treatments: Adore, Crazy Color Accessories & Tools: Wahl, Magic Accessories We are passionate about helping you discover products that suit your unique needs. Whether you’re looking to enhance your natural hair, explore new skincare solutions, or experiment with vibrant hair colors, Beautizone.co.uk is your trusted partner for all things beauty. Join our growing community of happy customers and shop with confidence knowing that your satisfaction is our priority. We also value your feedback and look forward to hearing about your experiences with us on Trustpilot!


Contact info

2.7

Poor

TrustScore 2.5 out of 5

304 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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2.7

All reviews

(304)

27 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

100% Recommend Excellent Service

Ordered midnight on Friday and it was dispatched same day. I've received my parcel today I must say I'm impressed with the service and speed of your delivery service. I'll look forward to getting more items from you in the future. Well done

June 14, 2021
Unprompted review
Rated 5 out of 5 stars

Fast delivery

Super fast delivery.
Will be ordering again
Farhan was very helpful.

June 4, 2021
Unprompted review
Beautizone UK logo

Reply from Beautizone UK

Dear Tash,

We appreciate you taking the time to post a review, we indeed appreciate customers' feedback as it helps us improve service.

We're looking forward to serving you again on the next order 🙏🏿

Thanks,
Team Beautizone

Rated 5 out of 5 stars

quickly delivered and amazing quality

quickly delivered and amazing quality! farhan is super helpful!

May 18, 2021
Unprompted review
Beautizone UK logo

Reply from Beautizone UK

Dear Jessica,

Thank you so much for taking the time to leave an Excellent Rating. We really appreciate you shopping with us.

Regards
Team Beautizone

Rated 5 out of 5 stars

Excellent website

Excellent website, reasonable pricing fantastic service (a lovely email) and prompt delivery with lots of communication. Will be buying all my hair dye from here going forward!

May 18, 2021
Unprompted review
Beautizone UK logo

Reply from Beautizone UK

Dear Lucy,

Hearing that you had a great experience is the best thing we could hope for! Your recommendation means a lot to us.

We're looking forward to serving you again on the next order

Thank you
Team Beautizone

Rated 1 out of 5 stars

Worst experience I've ever had.

I recieved the wrong shade of hair dye and one of them looked like it had been used. At one point they asked me to change my previous review as it would "hurt their small business", which is highly unethical aswell as unprofessional. This is the first and last time I'll be ordering from this company and I'll make sure to tell my friends, family and followers to boycott them.

May 18, 2021
Unprompted review
Beautizone UK logo

Reply from Beautizone UK

Hi Jenny,

Thank you for the feedback. We are deeply saddened and apologise for the inconvenienced caused.

I confirm we responded to your email query regarding the experience you had with us.

I appreciate we reached a resolution with this order with a agreed Compensation in the shape of a refund which was accepted by you.

We have also emailed you a 10% Coupon Code should you wish to give us a second chance♡

Thank you

Regards
Team Beautizone

Rated 5 out of 5 stars

So pleased with my order!

So pleased with my order! I emailed before purchasing as I was unsure what I needed/wanted, I received a reply within 5mins! Really quick delivery and lovely customer service. Would definitely recommend

May 6, 2021
Unprompted review
Rated 1 out of 5 stars

Wrong shade & used bottle

I ordered 10 bottles of Adore "Truly Red" and received 10 bottles of Adore "Ruby Red". One of the bottles also had no seal and had been used as it was only filled about halfway.

This was my first time ever ordering from this store and it'll definitely be my last time. Extremely disappointed.

April 30, 2021
Unprompted review
Beautizone UK logo

Reply from Beautizone UK

Hi Jenny,

We are deeply saddened and apologise for the inconvenienced caused.

I confirm we Jumped straight into the resolution of this Order as soon we received a Correspondence regarding wrong product delivery.

I Confirm we offered a compensation in the shape of Partial refund which was accepted by you and we happily Resolved the Issue raised with this Order.

We have also emailed you a 10% Coupon Code should you wish to give us a second chance.

Thank you

Regards,

Beautizone
Customer Care Team

Rated 5 out of 5 stars

Happy Customer!

I am glad to have just received my package today through DHL. This was my first order with Beautizone and I love how well and carefully packaged my items were.

I have immediately tried some of the products and absolutely love them. Thank you Farhan for promptly emailing me back when I had a question before my purchase. Overall, I am a very happy customer and will definitely be ordering again! :-)

April 9, 2021
Unprompted review
Rated 5 out of 5 stars

this place is really good i would 100%…

this place is really good i would 100% reccomend if youre looking for well priced beauty products at good quality the packed my products well and safely i got evrything i ordered and thry kept me updated on where my package was and it arrived in about a week this place is perfect for getting your hair products especially with the pandemic.

February 26, 2021
Unprompted review
Rated 5 out of 5 stars

amazing customer service

The costumer service is amazing here. I bought two nk lip glosses and recived it within 3 days. I was constantly updated with my packaging and when it would come by and will most definitely be buying from beautizone again.

February 17, 2021
Unprompted review
Rated 5 out of 5 stars

Have absolutely nothing bad to say

I'm so pleased with my order. I needed hair supplies and I thought I would give them a try. My items arrived within a week. The items were wrapped in bubble wrap and the bottles had sellotape on the top. As well as a confirmation email I got a thank you email which put me at ease because it's my first time here. Will definitely use here for my hair supplies moving forward

February 13, 2021
Unprompted review
Rated 5 out of 5 stars

Adore hair dye

I ordered adore hair dye from this store and received the delivery very quickly and everything was greatly packaged. Will purchase from here again.

February 8, 2021
Unprompted review
Rated 5 out of 5 stars

Very impressed with the service

Very impressed with the service! Great communication, express shipping & fabulous customer service! Don't you just love hassle-free transactions :) Will definitely be ordering again. Thank you.

February 3, 2021
Beautizone UK logo

Reply from Beautizone UK

Dear Karima,

We're glad to hear it! Thank you so much for your 5-star review! We hope you shop with us again soon.

Regards
Beautizone

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