Beautyhouse Reviews 

Purchased perfume that was suppose to be here in 7 days when the delivery date came I never got any confirmation that I would get it or that it was delayed I had to reach out an now they told me to wait 2 day mind u this is day 14 an still hasn’t been shipped out never purchasing from them again

I've ordered from BH four or five times and never had an issue until recently. They've always sent authentic products, fairly quickly and at some competitive discointer prices. My last order never arrived and I didn't add the shipping insurance to my order so I figured I was in for an ordeal as I attempted to get my order canceled/refunded. Upon receiving my complaint, customer service acknowledged my order was lost in transit and acted in good faith by refunding my order when they most likely didn't have to. I was and am extremely grateful and think they deserve another opportunity from myself as a customer. They have always done me right and I thank them.

I'm very disappointed in Beautyhouse. Ordered some cologne from them , they claimed it shipped and I never received it. They refunded the order because they never shipped it.

Purchased multiple times from this company. Shipping date was delayed multiple times and ended up never arriving. I requested a refund from TikTok 3 times and the request was rejected by them. After my 4th complaint I was given a refund by TikTok shop beauty House never replied to any communication attempts.

Overall Great quality of product and fast shipping and easy tracking with notifications which made my whole purchasing experience very convenient. Will most definitely be making more purchases from this company. Thank you!

Quick delivery

This is my second transaction with this Company!! As always, a very satisfactory one!! Legit products and fair price! Looking forward to more transactions with you. 🥰

I had an absolutely awful experience with Beauty House and would warn anyone to stay away from ordering from them.
The Mistake: I ordered two jars of Philosophy Hope In A Jar for Women (Order BH100165830). Instead, they sent the completely wrong product—Living Grace firming body emulsion .
The Hassle: After contacting customer service, I was forced to send extensive photographic proof of the items, packaging, and packing slip to get a return label. I promptly sent it back, explicitly stating that I wanted the correct item I paid for.
The "Resolution": Instead of sending my correct order, they arbitrarily processed a refund without any explanation. When I followed up, they told me they couldn't complete the exchange. The Final Insult: They didn't even give me a full refund! They withheld the $6.99 shipping charge and the $2.76 REDO package protection fee, claiming these are "non-refundable service fees".
Beauty House sent the wrong items through no fault of my own, left me completely empty-handed, and then literally charged me nearly $10 out of my own pocket for their shipping mistake. Their customer service is rigid, unhelpful, and completely unfair. Save yourself the headache and buy your products elsewhere!

I did not receive some of the items I ordered. I worked through their customer service to get the missing items shipped to me or refunded but they required pictures of the packaging, of the packing slip, and of the delivered items INCLUDING THE MISSING ITEMS!!!

You could tell they simply did not want to make the situation right. I’ve ordered through BH plenty of times but this one order with missing items and no help from customer service really has turned me off from BH ever again.

This appears to be a scam company.

I received the wrong item and, when I contacted customer service, they refused to send the correct item that I had paid for. Instead, they demanded the original box, the unwrapped item, proof of payment, and the original receipt before they would even consider helping.

My question is simple: Why was the wrong item sent in the first place?

Their response was, “We have been in business for 32 years.” Unfortunately, being in business for a long time does not excuse poor customer service or shipping the wrong products.

It seems they advertise low-priced products and then send lower-quality or cheaper versions of the items customers actually purchased, hoping they won’t notice the difference.

In my experience, this company failed to deliver the product I paid for and then made the resolution process unnecessarily difficult.

I would strongly advise consumers to be cautious before purchasing from this online store.

I ordered Philosophy Ultimate Miracle Worker Night from BeautyHouse.com (order BH100164776) on May 23, 2026. When I opened it, it smelled rancid; a batch‑code check showed the product had expired years earlier. I contacted customer service within 30 days and provided screenshots of my order from their website, photos of the jar and batch code, and proof of the expiration. Despite this, they refused to help unless I produced the original paper payslip and multiple photos of the shipping box, which their published policies never mention. After several emails, they repeated the same script and refused to escalate to a manager or offer any resolution. I am now disputing the charge with my card issuer. Based on this experience, I cannot recommend this company.

I purchased 2 mancera fragrances. Amore cafe and instant crush. The instant crush fragrance had a broken atomizer that leaked everywhere and sprayed super cheaply. Mancera fragrances with the magnetic cap are supposed to have a super high quality pressurized atomizer. I sent video of the broken atomizer to the customer service but they slapped me in the face with “since the package is already open, a replacement or refund is not possible” reply. They also ignored the fact of what was really wrong with the atomizer and said that the atomizer might have that crunchy feel when it returns back to place on pressurized atomizers. The videos literally showed the atomizer wasn’t pressurized in the first place, so what would that reply have anything to do with the problem I have. Also, how els am I suppose to show you the defective item if I can’t open it? You can say they don’t cover damages or defects from the factory that they get the fragrances off of but what company doesn’t check if the factory has really been checking their products and not putting defective products in their packages they are selling to their customers before they send them out. And if one item is already like that when someone ends up purchasing it, they will just say that they can’t cover it because it’s the factory’s fault? So now I bought a really expensive fragrance and all I wanted was a luxury unboxing but now my fragrance leaks everywhere. Not only that but I had shipping protection along with the order and I reported the problem in the first to second day when I received the package. Thanks.

Ordering paid for two perfumes. Received a notice that both were delivered. But only one of the two was in the box. Could not reach customer service. Their chat didn’t work. And I can’t get an email back. I would not trust them and only order through TikTok where you have them backing you up.

I received a bottle of mens cologne for $157.00 I did not order. I am trying to return it. They want pictures of the box it came in and the invoice inside. I sent them a picture of the receipt as I paid thru Shop. They don't except their receipt with their invoice number on it. I would avoid this company.

They were fast shipping and had authentic product. Even the issue I had with one bottle they actively looked into and corrected for me. Good product and great service!

Super fast shipping, arrived in less than a week.

Very disappointing experience with Beautyhouse.com.

I purchased a perfume and, instead of receiving a new product in its original packaging, I received a tester in an already opened box. When I contacted customer service, they refused to accept a return, claiming that returns are not allowed because the box was opened.

The problem is that I received the product that way. It was not in its original sealed packaging and was clearly a tester, not the item I paid for.

Buying a product and receiving something different is unacceptable, and refusing a return under these circumstances is even worse.

I would strongly recommend being cautious when purchasing from this company. In my experience, you may not receive what you ordered, and if there is a problem, you may have no way to return it.

Extremely hard to get in contact with customer service